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Hero by HG
- Sports Bars
- Dallas, TX
About this business
Location details
3090 Nowitzki Way, Dallas, TX, 75219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 9:00 p.m. | |
| Tue | 3:00 p.m. to 9:00 p.m. | |
| Wed | 3:00 p.m. to 9:00 p.m. | |
| Thu | 3:00 p.m. to 9:00 p.m. | |
| Fri | 3:00 p.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
We went in a little more than hour before close on a Friday night (posting closing time on their website is midnight). They were closing early with no explanation & the service was suuuuuuuuper rude! I wanted to love this place after seeing it all over socials & was hoping to try the gluten free chicken tenders but I'm not sure I'll be back after that!
Business response:
Please excuse any inconvenience you experienced during your visit. We strive to provide excellent service and are disappointed to hear about your negative experience. We will address this issue with our team to ensure it does not happen again. Thank you for your feedback.
Hero is the perfect place to stop in if you are doing anything at the American Airlines center. The place is massive. I didn't realize it was so big. Service was a little slower at the bar but it was super busy. TVs were everything and lots atmosphere just felt happening! We had the massive tower of Mules. It was so fun and felt never ending! We had some nachos and a spicy chicken sandwich. So good!! I'd for sure be back again soon!
Business response:
Thanks Kori, we love to hear it! Hope to see you again soon!
I've been to Hero about 3 times now. Each time, I was visiting from out of town, to go to American Airlines Center. The food and drinks are good. The service is up to par. It's a gigantic place with a fun atmosphere. I will continue to visit whenever I'm in town.
Business response:
Thank you so much Arielle! Glad we’re able to be your out of town spot. See you next time!
Great accommodations from Miguel. We enjoyed our visit during the Mavs game. The food was great (game food) and actually pretty prompt considering how busy it was.
Business response:
We are overjoyed to hear that you enjoyed your visit during the Mavs game and that Miguel provided great accommodations. Thank you immensely for your kind words!
We got the huevos rancheros, which were very good. I highly recommend them and then for a breakfast option we got mom's omelette with the red potatoes, which was also very good and would recommend.
I was so excited to go for a birthday celebration for my friend. We made reservations ahead of time, so they knew our party of 12 was coming. Our server was extremely rude, didn't check on us for 30 minutes at a time, rolled her eyes, and was very unpleasant. Our food came out over an hour after we ordered. We were some of the only people in the dining area. It was cold and tasteless. When I went to the bathroom there was a very intoxicated man who vomited outside the bathroom and then walked away. We told our waitress, and ... read more
Business response:
We're sorry to hear about your disappointing experience at Hero by HG. Your feedback is important to us and we will address the issues you mentioned. Please contact us at (469) 300-4199 so we can discuss this further.
Came in before a Stars game and it was very busy. That being said you guys have some of the best bartenders..Eric and I think her name was Kay! Very knowledgeable and our margarita's were hands down the best..we came back after the game again lol! Thanks
Business response:
We're thrilled to hear that you had a great experience with our bartenders, Eric and Kay! We're glad you enjoyed the margaritas and we look forward to serving you again in the future. Thank you for choosing Hero by HG!
Everything was wonderful - food - service - ambiance! Looking for a reservation steps from American Airlines Center with a great menu - this is it!
Business response:
We're thrilled to hear you enjoyed your experience at Hero by HG, Julie! Thank you for the positive feedback and we look forward to welcoming you back soon.
Great spot to catch any game or hang out before catching an event at the American Airlines center. The lights, music, and chaotic atmosphere is one of kind. Waiters and waitresses are all on a mission to get your items you ordered to you!
Business response:
We're thrilled to hear that you had a great experience at Hero by HG, Carlos! Thank you for your kind words and we hope to see you again soon.
Frequently asked questions about Hero by HG
How is Hero by HG rated?
Hero by HG has a 4.4 star rating with 1,948 reviews.
When is Hero by HG open?
Hero by HG is closed now. It will open at 3:00 p.m.