Hilton Branson Convention Center

4.2

Hotels
Branson, MO

About this business

Hospitality Hotels

Location details

200 E Main St, Branson, MO, 65616, United States

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4.23,855 reviews

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Yvonne

3 months ago

I felt the price was high considering the room comfort. Bed was not comfortable. Parking in garage should be arranged for guest to have closer parking than city officials if the city officials want visitors then visitors should be priority. These parking spots were not used during our stay but forced us to park further from the entrance of hotel. This may not be that big of a deal for most but is difficult for older people with lack of mobility.

Scotty

4 months ago

Nice property and staff was great but our room smelled like dirty feet, they moved us to another room and smelled just as awful, plus the room would not cool down, they have motion sensors on the thermostat so unless your in the room moving around it shuts off. They were supposed to send someone to our room to spray air freshener but they just walked down the hallway and sprayed it. We were one of several couple that left due to the same issues. We will not be back.

Business response:

Thanks so much for taking the time to share your feedback. We are so sorry to hear of your disappointment. We have shared your comments with our Executive Management team so we may address some of these challenges. We hope you will visit again so we may work to provide top notch experience you should expect of our hotels. Thank you again for sharing your perspective and being our guest. We hope to welcome you back in the future.

Geoffrey

4 months ago

The hotel is really close to the Landings. The staff is super friendly,

Business response:

Thank you for being our guest at the Hiltons of Branson. We hope you will consider us in the future.

Matthew

6 months ago

Great View and Spacious Room Options

Business response:

We are sorry to hear you did not enjoy certain aspects of your stay. We are always looking to improve for future visits. We hope you will provide an opportunity for us to better care for you in the future. Please know we appreciate your business.

Gina

7 months ago

Business response:

Thank you for taking the time to provide a review of your recent stay. We are sorry to see that the experience was sub-par. We will look into improving our product and service. We hope to be able to welcome you back to the Hiltons of Branson in the future for an improved experience.

Courtney

7 months ago

I thought the area for this location was perfect. With the landing shopping mall, bass pro and other gift shops, it was an excellent location. I did have a few issues with this Hilton. The bathtub was not cleaned and my room smelt like wet dog upon arrival. Every time we left and came back it smelt like dogs. I understand that Hilton is a pet friendly location, but might be good to think about using certain floors for pets.

Business response:

Your feedback is welcomed and appreciated. Reflections like yours, highlighting strengths and opportunities, allow us to monitor and improve our guest experience. We are glad to hear you enjoyed our location and we will ensure your comments are shared for future consideration. Thank you for reviewing your experience, and we hope to host you again soon.

Terry

9 months ago

Business response:

Thank you for being our guest and taking the time to share your experience. We will share your feedback so we may work to improve for future visits. We hope to see you again!

Tammy

10 months ago

Good but not Great! This was our first time to Branson. The hotel had a pleasant atmosphere, but we faced issues on our first night. The toilet didn't flush properly due to a loose handle which we fixed by opening the top and tightening the handle. We received four wooden tokens for two seasonal drinks each evening, but when we ordered Mistletoe drinks, the waiter said the tokens were only valid for a "polar" drink that wasn't on the menu nor mentioned. We arrived at 6:45 for Christmas dinner, they were out of the meat we wa... read more

Business response:

Thank you so much for being our guest and for sharing your feedback. We’re truly sorry to hear of the issues with the toilet and not enough charging stations in the room. We apologize you were not informed during check in that the drink tokens were only valid for the hotel seasonal cocktail. We hope that we can welcome you back to the Hiltons of Branson in the future for an improved experience.

Mack

10 months ago

They need to include all fees on bill. Why is there a destination fee that has to be paid on site?

Business response:

Thank you for being our guest and for sharing your feedback. We will relay that to our booking partner as each booking outlet is doing it a bit differently it should have been send to you in the original email. We hope you will consider us again in the future and wish you all the best this holiday season.