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Hilton Garden Inn Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
150 S Arizona Ave, Chandler, AZ, 85225, United States
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Room service came in our room without letting me know. Towels were stained badly. Also Jayson was being very rude and complicated.
Business response:
Hello Justin, Thank you for reaching out to us regarding your experiences. We would like to chance to address any issues that may not have already been addressed. Please reach out to us directly if so.
I stayed for 4 nights but there was no cleaning service :(
Business response:
Hello, Due to safety guidelines we have not resumed daily housekeeping service unless requested to the front desk. I apologize if you were not made aware of this via our website or during check in. We appreciate your feedback and will improve our communication regarding service!
Dirty blankets with long hair on them
Business response:
Hello, Thank you for your feedback! Please be assured we are working with our housekeeping department directly to ensure this does not happen in the future! We hope to see you again very soon!
There was a horrible smell as if there were sewer system issues. There was food spilled on the carpet from previous guests. The toilet paper holder was broken. They tried charging my credit card for room service which I did not use
I rented a King Suite with Bathtub. I looked all over for a room with a tub specifically because we dont have one and I was dying to soak. I brought my bath bombs and couldnt wait to enjoy them. When I got to the hotel, my room had a stand up shower, and when I told them, they said they were booked but when I reported it to Expedia, they said they offerred me an alternate room which they did not. Very disapointed overall. They told me not to book through a third party and this wouldnt happen. They blamed Expedia.
After our first night, we noticed our room wasn't cleaned. We called the front desk and were told we hadn't requested the room to be cleaned. We weren't told at check-in that we needed to request the room to be cleaned. It was corrected immediately after our call to the front desk
I liked that this was walking distance to everything you need in downtown Chandler. Saying that you can hear cars in the parking garage and people walking around late at night talking outside. The rooms were okay. Overpriced for the quality in my opinion. Definitely not worth $200 per night.
Drapes didn’t work, we call the front desk but they told us that they have a lot of complaints about it. No fridge in the room. The bar outside was super noisy.
Frequently asked questions about Hilton Garden Inn Chandler Downtown
How is Hilton Garden Inn Chandler Downtown rated?
Hilton Garden Inn Chandler Downtown has a 4.2 star rating with 1,262 reviews.
When is Hilton Garden Inn Chandler Downtown open?
Hilton Garden Inn Chandler Downtown is open now. It is open 24/7.