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Hilton Garden Inn Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
150 S Arizona Ave, Chandler, AZ, 85225, United States
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Business response:
Thank you for the kind review, Vivianna! Please come see us again soon!
Visit chandler Very nice hotel everything was very clean and comfortable
Business response:
Thank you for staying Hilton! We are extremely happy you enjoyed your stay. We hope to see you again soon.
Waited 2 hours and 40 minutes in the lobby waiting to access our room. Computers were down and caused a lot of tension for the staff and guests. Any explanations?
We paid $15 nightly for parking in the garage across the street when everyone else parks for free. The lobby smells like wet dog since I guess pets are allowed. We were not notified that my 4th floor was going to be painted and smelled like paint the entire stay.
Business response:
Hi, Judy. Thanks for taking the time to share your positive experience. We appreciate it!
N/a
Business response:
Hi Massiel. We are sorry to see we did not provide the five star experience we should have. If there's anything we can do to improve your experience, please call us at (623) 471-8400.
The workers were so rude
The property was under major construction, which would have been nice if they advised customers of this fact. In addition they charge 15 dollars a day for parking, again this would have been nice if they let customers of this. The staff at the front desk informed us they do not accept cash, this was incorrect information we found out later, they do in fact accept cash. Other than these few issues it was a pleasant stay.
Business response:
Hi, William. We appreciate the kind words and are glad we could provide you with a positive experience!
The carpet in the room could use a good shampooing.
Business response:
Hi, Reynaldo. Thanks for taking the time to share your positive experience. We appreciate it!
Arrived and limited parking due to overcrowding with People Partying "Drunks" The rooms "Sinks" were stopped up and would not drain! SAD!!
Business response:
Thank you for sharing your experience with us. We're truly sorry to hear about the parking challenges, and that your room wasn’t up to the standard you deserved. That’s not the impression we want any of our guests to leave with. Please know that we’re taking your feedback seriously and are working to improve in these areas. We genuinely appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a much more enjoyable stay
Frequently asked questions about Hilton Garden Inn Chandler Downtown
How is Hilton Garden Inn Chandler Downtown rated?
Hilton Garden Inn Chandler Downtown has a 4.2 star rating with 1,262 reviews.
When is Hilton Garden Inn Chandler Downtown open?
Hilton Garden Inn Chandler Downtown is open now. It is open 24/7.