This profile has been claimed by the business owner or representative.
Hilton Garden Inn Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
150 S Arizona Ave, Chandler, AZ, 85225, United States
Get directions
Business response:
Hi, Ancencio. We are sorry to see that you did not have the five star experience you should have had. Please let us know if theres anything we can do to make it right. Call us at (623) 471-8400.
Unfortunately I was given a new room due to the door handle was broken. It seems that someone didn’t remember their room number and tried to force themself any room. Safety was their priority when given me a new room.
Business response:
We are deeply disappointed to hear about the inconvenience you experienced during your stay due to the broken door handle. We sincerely apologize for this issue and appreciate your understanding as we prioritized your safety by providing you with a new room. We take such matters seriously and will investigate the incident to prevent similar occurrences in the future. Thank you for taking the time to share your feedback, as it helps us improve our services.
I had to pay rxtra for early check in because i reserve the hotel through Expedia. I am aHilton goldmember. The room was like a godown.
Business response:
I would like to see how i can assist with this issue, please contact me at the hotel so I can see what i can do.Thanks!
Business travel to Phoenix
Business response:
Thank you for letting us know about your stay, I would love to discuss more with you on how we can improve! Thank you, Jordan StonecipherAGM
I was there 3 nights and no maid ever came to clean the room .
Business response:
I am sorry to hear that we did not exceed your expectation during your stay, I have spoken with my team members and we are working diligently to improve! We hope to see you again soon.Thank you, Jordan StonecipherAssistant General Manager
Having a difficult time getting the correct folios for the team and am being charged wrong amounts. Can't find anyone that seems to know anything...computer isn't working is what I'm being told but my credit card keeps getting charged different amounts.
Business response:
I am so sorry to hear you were having difficulties, if you are still needing these folios I would love to help you! Please give me a call at the hotel.Thank you, Jordan StonecipherAssistant General Manager
Business response:
I am so sorry to hear you did not enjoy your stay, if you would like to talk more about this I would love to hear! Please give me a call at the hotel.Thank you, Jordan StonecipherAssistant General Manager
Business response:
thank you for your response to your recent stay.Id like to hear more about this experience.Please feel free to contact me at the property.
Frequently asked questions about Hilton Garden Inn Chandler Downtown
How is Hilton Garden Inn Chandler Downtown rated?
Hilton Garden Inn Chandler Downtown has a 4.2 star rating with 1,262 reviews.
When is Hilton Garden Inn Chandler Downtown open?
Hilton Garden Inn Chandler Downtown is open now. It is open 24/7.