This profile has been claimed by the business owner or representative.
Hilton Garden Inn Manhattan
- Hotels
- Manhattan, KS
About this business
Location details
410 S 3rd St, Manhattan, KS, 66502, United States
Get directions
The key card I was first given opened up an already occupied room!
Business response:
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I'm happy to see that overall you were able to enjoy your stay; however, it appears that you may have encountered some problems. I would like to sincerely apologize for any bad experiences that have negatively affected your stay. We have used this as a training opportunity to ensure our staff are aware of all occupied rooms at all times. If there is anything I can do for you, please contact me... read more
It was okay but part of it was under construction, I could not use the pool or the gym. It did not mention this on the website.
Business response:
Saria, we are very sorry for the miscommunication through our website. We hope you still enjoyed your stay with us and hope you come see us when the remodeling is finished!
Avoid at all costs The staff was incredibly rude and unhelpful. We show up at 1:30 a.m. with two kids under three, and the front desk isn't able to access the reservation. We're left to scramble and find a different stay in the middle of the night. The management on site was couldn't care less about our situation. I usually stay marriott, and this was an exception. I won't stay another Hilton property again
The lobby is being redone and looks ok. The rooms are so outdated. The furniture and carpet had horrible dirt stains. Lighting was dark and dingy. Very disappointed!
Business response:
Thank you for taking the time to leave us with feedback--it is truly appreciated. I would first like to take a moment to apologize that you had such a disappointing stay with us. We strive to provide guests with better and brighter experiences and we certainly fell short. We are in the process of updating our furniture and rooms during our current remodel. We want each guest to have a great experience at our property and I apologize that this was not the case during your time here. If there is anything else I can do to make ... read more
$10/night parking charge is ridiculous.
Business response:
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I'm happy to see that overall you were able to enjoy your stay; however, it appears that you have encountered some problems. I would like to sincerely apologize for the bad experience that has negatively affected your stay. I am sorry you were disappointed with the lack of free parking. We do our best to provide each guest with a wonderful experience but we unfortunately do have to stay within... read more
What did I like? Close to shopping and dining, not so close to KSU - but then again nothing is too far away in Manhattan! The good/bad? Unlocking the door with my phone worked very well, but the key card they also gave me did not work at all and left my wife stranded outside the room for a while. What did I not like? No more free breakfast for Honors members unless you are super elite. I guess the free breakfast went away after covid, which stinks. I had a suite and have been an Honors member for years, but I guess that does... read more
Business response:
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I'm happy to see that overall you were able to enjoy your stay; however, it appears that you have encountered some problems. I would like to sincerely apologize for the bad experience that has negatively affected your stay. I will speak with the appropriate manager about your comments to ensure our guests have a better and brighter experience. If there is anything else I can do for you, please... read more
I prepaid for a double Queen room. Front desk says they overbooked these rooms gave me a handicap accessible king. I don’t understand how i prepaid for an overbooked room?? Not happy at all.
Business response:
Thank you for taking the time to leave us with feedback--it is truly appreciated. I would first like to take a moment to apologize that you had such a disappointing stay with us. We strive to provide guests with better and brighter experiences and we certainly fell short. I have notified the Front Desk Manager and they will address this issue with the staff involved. We want each guest to have a great experience at our property and I apologize that this was not the case during your time here. If there is anything else I can ... read more
Will stay somewhere else next time. The beds were not comfortable. The service at the front desk was slow. Each time we went there we had to wait 10 minutes or more for a clerk. The hot tub would not work properly. Over all disappointed in the stay at Hilton Garden inn Manhattan.
Business response:
Thank you for taking the time to leave us with feedback--it is truly appreciated. I would first like to take a moment to apologize that you had such a disappointing stay with us. We strive to provide guests with better and brighter experiences and we certainly fell short. I have brought your comments to the attention of the appropriate Department Head who will address the issues accordingly. We want each guest to have a great experience at our property and I apologize that this was not the case during your time here. If ther... read more
Frequently asked questions about Hilton Garden Inn Manhattan
How is Hilton Garden Inn Manhattan rated?
Hilton Garden Inn Manhattan has a 4.4 star rating with 2,419 reviews.
When is Hilton Garden Inn Manhattan open?
Hilton Garden Inn Manhattan is open now. It is open 24/7.