This profile has been claimed by the business owner or representative.
410 S 3rd St, Manhattan, KS, 66502, United States
Get directionsI recently returned from Afghanistan and my family and I decided to stay here. It was very nice, very clean, and a very good overall stay.
Beds were very comfortable. Pillows were great. Towels very fluffy. Housekeeping was hit or miss. One day empty toilet paper wasn't replaced. One day beds weren't made. One day sink wasn't cleaned. But the staff was very nice and corrected problems immediately. I wish they had free breakfast.
Worst
To start with, the parking is NOT free like described. While my room was clean, when I went to bed, the headboard was inches away from the wall so the slightest movement would make it knock loudly against the wall so I averaged a few hours of sleep due to continuously being woken up with the sound. I reported it to staff and all I was told is they’d have maintenance look at it. No offer for a thing and I eventually just had to get up and drive home because I couldn’t sleep.
The bed was horrible...my oin and I both agree that the beds were terrible and we got no sleep. Then the parking at this location is less then ideal. There is streetside parking, but was all full. Then we tried the parking garage and it was sketchy at night and didn't feel safe parking there with my son and I. We will not be staying again....ever.
Bed was awful...shower was cold
Business response:
Thank you for taking the time to share about your recent stay with us. We value every guest, and especially our loyal Hilton Honors members. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. We sincerely appreciate your feedback as we continually work to improve. Please contact me directly at the email or phone number below if there is anything I can do for you. We hope to welcome you back soon.
Hilton Garden Inn Manhattan has a 4.4 star rating with 2,452 reviews.
Hilton Garden Inn Manhattan is open now. It is open 24/7.