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Hilton Garden Inn Manhattan
- Hotels
- Manhattan, KS
About this business
Location details
410 S 3rd St, Manhattan, KS, 66502, United States
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Wedding after cold showers. Ugh. No hot water. Sink drain sloooooow. Desk clerk no hello no smile. Summarily told us she could not guarantee a late check out. Instead told us to reach out to the desk in the a.m.
Graduation Toilet was loose and leaking.
Business response:
Hi, Vernelle. Thank you so much!
We were given the handicap room and the shower water spilled out over bathroom floor and slipped on the flooring .
Business response:
Hi, Jason. We appreciate the kind words and are glad we could provide you with a positive experience!
They change my room from a King bed to a queen just because I use a third party (expedia) to reserve my stay. Very disappointed. I still paid the whole price for the room why it isn’t equal for everyone.
Awful experience
Firstly, it’s a very clean establishment, and the staff are friendly nice people. This review is to allow other people to know that if you’re offered a room on the end near an exit on the first floor, do not expect hot water at all. No showers, unless you like cold showers in winter. We stayed two nights, and on the morning of our departure my husband and I wanted to have a nice hot shower before heading out. I let the hot water run for 10 minutes, periodically checking to see if it had warmed up, it got colder. I informed t... read more
Business response:
Thank you so much for taking the time to leave feedback regarding your stay. We truly appreciate hearing from our guests. I apologize for the problem you experienced with the hot water at the hotel. Our front desk agent should have addressed the issue immediately, rather than advising that rooms at the end of the hall don't get hot water. Please know that this issue will be addressed with our front desk agents. The problem was caused by a maintenance issue. Because your reservation was made by a third-party, I cannot refund ... read more
Business response:
I am sorry to see that your stay at the hotel was not as you expected. We strive very hard to make sure that our guests have a great experience, but apparently we failed to accomplish that during your stay. We would be happy to attempt to make things right, so please feel free to contact me. Thank you.
Business response:
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I'm happy to see that overall you were able to enjoy your stay; however, it appears that you may have encountered some problems. I would like to sincerely apologize for any bad experiences that have negatively affected your stay. If there is anything I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal i... read more
Frequently asked questions about Hilton Garden Inn Manhattan
How is Hilton Garden Inn Manhattan rated?
Hilton Garden Inn Manhattan has a 4.4 star rating with 2,419 reviews.
When is Hilton Garden Inn Manhattan open?
Hilton Garden Inn Manhattan is open now. It is open 24/7.