Hilton Garden Inn New York/Manhattan-Midtown East

Laurie 

on Expedia

2 years ago

There was not daily room cleaning, bed making, taking out trash, and giving towels. I asked that this be done, and was told the next time that could happen was after I checked out. They did give towels, but only bath towels, nothing else. Was a small, cramped room and for the money, the service will make me not come back. 

Tara 

on Expedia

2 years ago

Expedia never sent the reservation to the property, so there wasn’t actually a room ready for us 

Ashlee 

on Expedia

2 years ago

I've never had a bad experience at a Hilton property before. We arrived later in the evening for to a flight delay. The gentleman checking us in was exceptionally rude. He sent us up to the same room twice with keys that didn't work. He then sent us to another room, no apologies for the inconvenience, repeatedly unpleasant during the entire interaction. I prefer to relay any issues in person rather than write a negative review, but when I tried to discuss with the morning staff at checkout, the person remained on the phone t... read more

Lois 

on Expedia

2 years ago

Can't believe this is a Hilton property. Advertised has having restaurant. It was only open for breakfast. Was told when registering, "there's no maid service". Then told I could request it - I did. In room - bathroom faucet broken, light bulbs out. Seriously .. Todd is a Hilton?? 

Karen 

on Expedia

2 years ago

While the property was close to public transportation it lacked in meeting are needs when it came to getting items repaired and extra supplies. I should not have to call down 4 times to get a refrigerator fixed when all they did was come replace it. Nor should I have to call down the same number of times to get extra washclothes to have to grab some off the cart myself. This was just unacceptable. For these reasons I will not stay there again. 

Brian 

on Expedia

2 years ago

Would not recommend; there are much nicer and much better run hotels in the area. 

Anonymous 

on Expedia

2 years ago

Bathroom faucet was so noisy that we couldn’t use it overnight when kids were sleeping. Toilet paper holder was broken. Safe didn’t work. Phone didn’t work. Housekeeping is available by request only. Housekeeping did not come when we requested it. Room is very run down. The manger knocked $30 off per night but it wasn’t enough to make up for how disappointing this hotel was. Not worth the money. 

Alfredo 

on Expedia

2 years ago

Not helpfull 

Maria 

on Expedia

2 years ago

I do not recommend you anyone stay here. Location is good because it’s near the subway station. However customer service is terrible. Just a huge hassle. First at check in we were given room keys to a room that had people in it. So we had to go get another room. Second we booked a rate with breakfast but when we got there they said they don’t offer breakfast because of Covid but they will provide a credit for the inconvenience. After many calls and request to receive the credit, it never came through. The manager even said t... read more