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Hollywood Feed
- Pet Stores
- Raleigh, NC
About this business
Location details
9660 Falls of Neuse Rd, Ste 170, Raleigh, NC, 27615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Everyone that works there is friendly however, you don’t have to ask someone as soon as they open the door if they can help you find something. Makes you want to leave. A nice welcome would be great without the pressure.
Business response:
Rori, Thank you so much for your review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We offer top-tier customer service at every level of our company. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! In this, we want people to feel welcome as soon as they enter, and we want to break the ice so someone wh... read more
Great customer service. The young woman was so friendly & helpful!
Business response:
Amy, Our Hollywood Feed staff are experts in all things pet, and we are so proud to read about our team member's performance! We know that our staff are our biggest resource for our customers, and that's why we train each of our team members for over 40 hours every year on our products, pet health, and nutrition so that they can make excellent recommendations for you and your pets. Come back soon!
Kind and helpful staff, excellent selection of all the best in pet supplies! The dog wash is superb and the cat toys, treats, climbers and food (and litter!) are excellent. Highly recommend Pet People in North Raleigh.
Business response:
Marcia, Thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pets. We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to se... read more
Kind and helpful staff, excellent selection of all the best in pet supplies! The dog wash is superb and the cat toys, treats, climbers and food (and litter!) are excellent. Highly recommend Pet People in North Raleigh.
Business response:
Marcia, Thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pets. We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to se... read more
Great customer service. The young woman was so friendly & helpful!
Business response:
Amy, Our Hollywood Feed staff are experts in all things pet, and we are so proud to read about our team member's performance! We know that our staff are our biggest resource for our customers, and that's why we train each of our team members for over 40 hours every year on our products, pet health, and nutrition so that they can make excellent recommendations for you and your pets. Come back soon!
The clerk who checked me out was extremely discourteous and pushy. Not only did she cause me an extensive wait because she had to talk to her manager about something I didn't say sorry to me for it on her own, but she kept saying you have to do this you have to do that and when I said that's a rude way of saying things she kept pushing her agenda on me. I had to repeat myself like three times before she backed off. Customers don't like being treated disrespectfully. No one has to do anything but if you're going to be that wa... read more
Business response:
Your feedback is invaluable to us. We apologize for the discourteous and pushy behavior you experienced during your visit. We strive to provide excellent customer service and we will address this matter with our team. I have made sure to escalate your complaint to the Regional Manager of this location, Spencer Laughlin, so this can be addressed with the team at Falls River. You may also reach out to our Customer Service Department at (888) 816-8691 to provide further details on the issue so we can be sure it does not happen ... read more
Been there multiple times after it changed from Pet People to Hollywood Feed. After 4 visits with consistent poor experiences I have found a new place to shop. FYI-I had at least 8 neighbors agree with my observations
Business response:
Thank you for taking the time to leave us a review, Anne. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. We do apologize for your latest experienc... read more
No longer offer to carry heavy items to car
I don't believe you want me to give my honest feedback at this time. I have referred several family members to the store and have always been pleased, but this past weekend I took my daughter and between the 2 of us we spent over $120 . After we cashed out, while STILL STANDING at the register I remembered I had some coupons. You send me emails ALL of the time. And the 1 day I remember and want to take advantage of, the young lady/woman/person said I could not. I could go elsewhere, cheaper, but I go to this store.... read more
Business response:
Hi Tammy, thank you for reaching out to us and expressing your concerns. We assure you that we do always appreciate honest customer feedback as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service to every customer and believe in making you feel important. Therefore, I am sorry to hear about your experience at our Falls River store. Hollywood Feed is here to help for every pet's needs and to be sure there is a healthy and safe lifestyle. We do train our staff to ... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 440 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 6:30 p.m.