Honda of Downtown Los Angeles

shin 

on DealerRater

13 years ago

When I first walked in "Joe" the owner, and the dealer crews greeded me with a great smiles and made me felt welcome. Then on, my main salesman "Michael Lee", who I want to give my biggest appreciation for giving me the best rock bottom price on my 2013 Accord. Everything went smooth until when I had to go into a little room to finalize the paerwork documents with "Cynthia Cubero". It was a nightmare!!! I was overwhelmed by her unprofessional work ethic towards the customer. With my credit rate of 850 and higher, I have advi... read more

funguyz2 

on DealerRater

13 years ago

People here are not HONEST, but they act very professional. Called the dealer to purchase a used car that I considered a deal. The person, Michael, who helped me on the phone said the car is available and said it was a executive deal. I drove to the dealer (50 miles a trip), a person named Bill helped and introduced me to a manager named Joseph. Bill mentioned that the car was already sold couple days ago. Michael is an internet sales person and he did not know the car was already sold. At the end, Bill try to offer the same... read more

movieman07 

on DealerRater

13 years ago

Honda LA and Honda Hollywood are easily the worst places for service. First time i went to Honda LA i went for a safety inspection. There were a few issues with my (2005) civic but no one was available to tell me the specifics. I sent an email shortly after and no response. Now i am having an issue with the airbag light on the dash (which turns out is a very common issue). (After doing some research i discovered it was a loose wire (i do not know how it came loose). I connected it back to where it goes but the light stayed o... read more

drvarun84 

on DealerRater

13 years ago

Horrible Place I bought a Honda and couple days later the Trunk lock was loose. So I went to get that fixed and the Guy started telling me I had replaced the Trunk. Then after 2 hrs he admit it wasn't replaced, he just couldn't see the dealer sticker. Couple months later I received a letter to come trade in my old Honda for a newer model. The letter stated the Honda Dealer was really in need of pre owned Vehicles. I knew I would have to pay more to trade and a letter was just a trick to get me to come to the dealership. So i... read more

Ebbbster 

on DealerRater

13 years ago

I was contacted by Matthew McClendon in the in the internet sales department. I want a 2012 Honda Accord EX-L with Navi for 22k out-the-door. He responded with it’s my lucky day and he has spoken with his manager and to come in to get my new car. I was also contacted by a man named Robert and he assured me everything would go smoothly and the whole process would take less than an hour. Well I show up and not only do they not have the car but Matt at this point is acting as if his mind is short on memory! I told him flatly in... read more

CBone325 

on DealerRater

14 years ago

I was looking for a very specific option package/color combination. This dealer was the only dealer in the state with the exact car I wanted. Once I found it I went to purchase it that day. I explained on my arrival that time was a constraint and that I needed to be out the door at a specific time. I was assured that would not be a problem. It was. Went to get in the new car (I had not test driven it) and it was sitting in the shop, untouched with a dead battery. This took fifteen more minutes. I had to back my brand new car... read more

xtradog44 

on DealerRater

14 years ago

Dealership was very pushy and changed the price of the car many times! They claimed that their prices reflect their high standard held at the dealership, meanwhile I caught a couple of employees in the back making fun of a customer that just left. Avoid this place! Saul