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Honda of Downtown Los Angeles
- Automotive
- Los Angeles, CA
About this business
Location details
780 W. Martin Luther King Jr. Blvd, Los Angeles, CA, 90037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Brought in my honda fit because it was hiccuping and losing power. MARC UCHIYAMA was unfortunately the cold and unattentive sales rep who was designated to advise me on the matter. As I described the issue, he refused to make eye contact with me instead cutting me off midsentence and telling me I needed this service that service done to my vehicle when no mechanic has even approached my vehicle to glance at it. So he's throwing all these options at me while I still try to clearly confirm the problem to him which he replied v... read more
Terrible service by sales staff. Both Sales Managers Alex and Sailyn kept me waiting forever to talk to them as I could see them joking around. I even called the General Sales Manager Carol or Carolyn to complain about service, but no response from her either. I've bought three honda's over the years and have never seen such bad service. The only positive was the receptionist were courteous, but would never buy a car from their sales staff.
UPDATE: I have posted a review here before but I deleted it to post a most accurate one. If I were you I'd avoid coming to this dealership, they lie, steal, and are unprofessional. I can say this after having 2 car shopping experiences here in the past month. Armando, and Sailyn have been the people we worked with and I would recommend for you to STAY AWAY from. This dealership is a SCAM!! For those who don't feel like reading to long review, JUST AVOID ANY SERVICES!! (Such as alarm, Honda car, etc) oh and avoid Armando, Ann... read more
In a nutshell, my car was flooded at UCLA on 7/29/14 and needed a new car quickly as my rental car needed to be returned. I went to Downtown Honda and was overcharged roughly 750$. The process took 5 hours (9:15 to 2:30) despite having the model and color I wanted. Here are the facts: + I bought a Honda Fit for 19,497 out the door. This included a cargo cover, splash guard, and cargo tray. + The asking price for the car was 17115 + 495 + 277 with a pro-pack and cargo cover. The increased out-the door-price was from the cargo... read more
Finance department was not upfront with the 2 year service maintenance change. They reduced the price of the car and I got excited and when I was signing the documents I got a $ 2250 service contract. sneaky people.
Was givin the bait and switch here. i had been working with them for an entire week on pricing and getting the exact car i wanted. finally when i came in, i was told the car i wanted was sold several days ago, which at any point in time during my communications with them they could have told me. My family and i had to sit around while they scrambled to get a vehicle like the one i had originally asked for and was told was ready for me. Furthermore, i was propositioned with getting a different trim of the same car for a highe... read more
Worst Honda Leasing experience.... had to basically beg this dealer to sell me a car. Awful followup and customer service from start to finish. Surprises keep popping up 5mo after leasing the vehicle because of wrong information during the leasing process by HONDA. The General Manager laughed when these concerns were brought to her attention and her reply was "It's HONDA Financial" not us. Does no one take responsibility for there errors any longer?? Honda is Honda... this dealership is shady and does not care about the cons... read more
Replaced brakes about 8 months ago. Informed service rep that there was noise when applying brakes and was told this was "normal". Since then a serious steering rattle has developed when applying brakes. Called service department and was told the warranty has expired and will require new brakes or rotors. Asked for estimate for new rotors and was kept on hold by Parts Department. Gave up and hung up. Experienced similar problems with front whhel that was under warranty. Had to take my car in 3 or 4 times before the problem w... read more
Godwin has no idea what he's doing. Watch out with this guy. He has no experience as an advisor or manager. Totally unprofessional. They need a service manager that know how to run a service department.
Business response:
I regret to hear of this negative feedback. This is completely unacceptable for our standards. Please contact me at your earliest convenience so we can resolve this issue as soon as possible. Thank you for bringing this issue to my attention. Best Regards, Joe Shuster- GM
Frequently asked questions about Honda of Downtown Los Angeles
How is Honda of Downtown Los Angeles rated?
Honda of Downtown Los Angeles has a 4.5 star rating with 9,225 reviews.
When is Honda of Downtown Los Angeles open?
Honda of Downtown Los Angeles is closed now. It will open tomorrow at 7:00 a.m.