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Horse Heaven Hills Pet Urgent Care and Veterinary Center
- Veterinarians
- Kennewick, WA
About this business
Location details
3315 W Clearwater Ave, Suite 100, Kennewick, WA, 99336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 11:00 p.m. | |
| Tue | 8:00 a.m. to 11:00 p.m. | |
| Wed | 8:00 a.m. to 11:00 p.m. | |
| Thu | 8:00 a.m. to 11:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
I'd give this place negative 5 stars if possible, 1 is more than they deserve. Absolute worst service and people ever! I showed up almost 20 minutes early from my appointment based on the negative reviews of this place saying they have bad customer service and are slow. I called 10 minutes after the hour and they said the doctor was running behind. Ok not bad, but it's over 100 degrees outside so I roll down all my windows, open my hatchback and sunroof to let some fresh air in. Then I go to the back and sit in the hatchb... read more
Business response:
Ruben, As an urgent care/emergency facility, we often have patients that require immediate medical attention that cannot be rushed or ignored. When you arrived 20 minutes early for your routine care appointment we unfortunately could not pull our Veterinarian away from her critical patient to examine your pet. 10 minutes later, when you accosted one of our staff members in the parking lot while she was assisting another patient, she tried to explain to you that the patient in front of you required additional care which pu... read more
Brought in my 6 week old puppy for an exam and she turned out to have parvovirus, even though her mother was fully vaccinated. With the first puppy they were super helpful, sent me home with antibiotics, anti nausea meds, subQ fluids and probiotics, that trip was $712. Then when the second puppy got sick, they became a nightmare and were so rude on the phone. When the second puppy was seen my vet bill totaled $1379. I called for additional advice the next day and they proceeded to be rude to me and said I should give up my p... read more
Business response:
Ryan, while we appreciate your compliments about the care you initially received, I'm afraid several of your other statements are contradictory to the medical records and invoices associated with your pet's care. We are especially disheartened to read you feel we were "about the money", as we worked very hard to provide options that were respectful of your budget. So much so that Dr. Vang even prescribed medications for puppies at home that may begin to show symptoms to help save you the costs of additional exams and testin... read more
Having recently heard of Horse Heaven Hills Pet Urgent Care, I thought I'd bring my Labrador Retriever in to get a piece of cheat grass removed from her foot. Apparently it had gotten embedded, with her walking on it for a couple of days. Consequently it had to be surgically (minor) removed. Now I'll lay out my entire experience... I arrived about 30 mins. prior to opening and was the second person there. At 8:00 AM they drag a sign out front saying you must call them via phone to be seen. OK... so I call and the line ... read more
Business response:
Thank you Larry for taking the time to leave us feedback. As an Urgent Care facility we are available to walk-in emergencies all day, everyday. I apologize you arrived 30 minutes before opening, as stated on our website, social media pages and facility signage, we do not open until 8am. During the time you were waiting for curbside care, we had multiple critical patients arrive that required the Doctors attention; we triage based on order of urgency, not order of arrival. While we understand the convenience of walk-in care f... read more
I would have given 5 star after first visit but after 2nd only getting 1. I took my cat in just over 2 weeks ago and was very pleased with the service provided. Dr. Sheila Erickson was very professional and explained what she wanted to do before any action was taken. When I was leaving I inquired about the price of the splint change that they said was needed. I was quoted a cost of $25 which i felt was very reasonable thus when it was time for the change I came back. My second visit started good, but did not end well... read more
Business response:
Renie S, We are disappointed to see your 1 star review, given your previously good opinion of our facility and Dr. Erickson. The interaction you noted today with Dr. Johnson, however, is in direct conflict with the interaction we have on our audio and video recordings of your visit. It fails to mention that you became both verbally and physically aggressive with our staff while discussing the $20 price difference in the services rendered. Hostile treatment of our staff is not something we tolerate at our facility; our sta... read more
I find it interesting with mostly five star reviews for this exorbitant care center. I waited from 9:45 to 20 to 2 to see a vet (I had been told it would be maybe an hour to hour half wait) who did an extremely cursory exam of my dog stating needed lab tests, xrays, fluids. They did not give the fluids until after 630 at night. For my 600 plus bill I did not receive any answers. My dog continues to be sick but I have no funds to see another vet. Reviews talk about lovely space; frankly, I was interested in care of my pet... read more
Business response:
Thank you Katey for taking the time to leave us feedback. Similar to human urgent care and emergency facilities, we are available to all walk-ins; from vaccines to extensive traumas. Given the nature of our facility, critical cases take precedent and often create delays for our stable patients. I apologize that the reasons for your wait time were not better communicated; I have discussed more frequent updates and better estimates for quoted wait times with our staff after your feedback. As I am not privy to the details o... read more
I called this clinic at 11:00am to see if they could see my dog. Told them I was at work and could be there in 30 minutes. Girl on phone said sure no problem. I left work and got there at 11:20. Different girl said it would be a 2 hour wait. But I left work to come here because the other girl said I would get in. She said the vet is going into a "scheduled" operation....SCHEDULED! I understand this is a walk-in clinic and that's why I called first but if you're answering the phones and have no idea what's going on, maybe you... read more
Business response:
Thank you Annette for taking the time to leave us feedback. As an Urgent Care facility we are available to walk-in emergencies all day, everyday. During the time you were driving into our facility, we had multiple critical patients arrive that required the Doctors attention, including one that needed an emergency surgery. While we understand the convenience of walk-in care for non-emergency cases, we can't predict what critical cases may come through our doors. I'm sorry our Doctor couldn't get to you immediately, but using ... read more
Frequently asked questions about Horse Heaven Hills Pet Urgent Care and Veterinary Center
How is Horse Heaven Hills Pet Urgent Care and Veterinary Center rated?
Horse Heaven Hills Pet Urgent Care and Veterinary Center has a 4.5 star rating with 1,182 reviews.
When is Horse Heaven Hills Pet Urgent Care and Veterinary Center open?
Horse Heaven Hills Pet Urgent Care and Veterinary Center is open now. It will close at 11:00 p.m.