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Horse Heaven Hills Pet Urgent Care and Veterinary Center
- Veterinarians
- Kennewick, WA
About this business
Location details
3315 W Clearwater Ave, Suite 100, Kennewick, WA, 99336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 11:00 p.m. | |
| Tue | 8:00 a.m. to 11:00 p.m. | |
| Wed | 8:00 a.m. to 11:00 p.m. | |
| Thu | 8:00 a.m. to 11:00 p.m. | |
| Fri | 8:00 a.m. to 11:00 p.m. | |
| Sat | 8:00 a.m. to 11:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
They have a regular vet practice & an emergent one. I have a small dog that needs anal glands expressed 3x yr by vet tech. First time they charged me $30, second time it was $40. Then they moved to Clearwater. I made a non-emergent appt with the tech and they charged me $35 on the phone. I was happy with that price. I took my dog to appt. They expressed her anal glands, brought her out and told me it would be another $45. This cost $80 for a tech to express anal glands on a small dog If they had told me this up front ... read more
Business response:
Hello Nancy, one of the many things we pride ourselves on is complete and total financial transparency. We certainly never endeavor to hide our pricing. So much so, it is clinic policy to present every client with an estimate prior to services being provided. This allows pet parents to choose to accept or decline our services with no obligation. An estimate was provided to you and policy was followed. Though it may seem like a simple service, a anal gland expression at our facility is performed by trained and skilled nursing... read more
Never really liked them, always had bad experiences with this company and hate coming to this place. I always experience bad communication on their part and no one is on the same page. The head communicator is name Kristina and she always thinks she knows what her staff says or knows what to do but it's the other way around and they never want to tell the truth. This company is a money hungry place and that's why I choose fix it over this. Kristina says her staff say one thing but when in reality they never tell the patient ... read more
Business response:
Hello Adrian, I'm afraid I've never had the opportunity to speak with you, only Jennifer. As I explained to her yesterday, whenever a client approves an estimate they are obligated to pay for those services. At any point, you were welcome to decline the estimate and leave to seek vaccines elsewhere; no hard feelings. Instead, you chose to leave without paying. When I personally reached out to clarify with Jennifer that paying for approved services is required, I felt as though we came to a mutual understanding. It is no... read more
This business will charge you everything they can, to make you think your pet is getting the care it needs, staff is rude if you ask them about anything pricing and care!! Wouldn't recommend this business
Business response:
Financial transparency is something we take very seriously at our practice. Every client is presented with full estimates for all costs plans PRIOR to moving forward with any patient medical treatment. When your pets were seen several months ago, this was no different and you approved both detailed treatment plans. As consumers ourselves, we don't want to give anyone sticker shock when it comes to their pets healthcare! Quality veterinary care and skilled medical staff do come at a cost, but it is a reality of responsibl... read more
I had to bring in my cat to Horse Heaven Urgent care today because she got stung in the mouth by a hornet. When I brought her in they immediately brought her back to get assessed. When the receptionist came out she started to laugh at me asking if I brought in the right cat and not her sibling (mind you one is a Tabby the other is a tuxedo). I let her know that I did, and she questioned it again. She then asked if I actually saw the incident happen. To which I responded that I in fact did, it just happened ten minutes prior ... read more
If I could give no stars I would! Here's my experience... Called on Wednesday since my dog was lethargic and not eating or drinking. They said can't be seen because they're having a staff meeting from 5pm to 8pm. Who has a 3 hour staff meeting? First red flag! They said call back in morning and they'll get her in. So I did but they didn't answer their phone and can't leave a message. Next red flag! Recording says to call back. After several tries I reach them and got put on the waiting list knowing at least this day ... read more
Business response:
Thank you Meagan for offering me the opportunity to provide answers to the questions you raised in your review. As one of only two urgent and emergency care facilities in the region; our clinic receives dozens of daily requests to aid pets experiencing life threatening emergencies. Our highly skilled medical team is well versed in triaging based on the symptoms described, which allows them to save many animal lives each day. Our team works incredibly hard to admit every patient that requests same day care, as their self... read more
We have been here once before and they were great. However we called ahead on a Sunday and the gal who answered the phone said there were a lot of people ahead of us so maybe call the clinic in Pasco. Okay no problem. My wife accidentally dialed the wrong number on the emergency phone number magnet we got from them last time and she called the Horse Heaven clinic again. The lady was extremely rude about it: "you just called and I told you there were all ready a lot of people ahead of you!" My wife apologized and explained sh... read more
Business response:
Hello John, Here at Horse Heaven Hills Pet Urgent Care, we always strive to provide the region's best patient and client service. I apologize that it appears we let you down Sunday in regards to our phone etiquette. The experience you describe is not in line with the customer care we require of our staff, and I want to assure you that follow up will be made to ensure it does not happen in the future. Again, I sincerely apologize for the service you received and thank you for bringing it to our attention.
This place was so disinterested in my cat, especially when I passed on the $515 - $565 price. Instead $165 FOR NOTHING! She's not any better!! NEVER GOING HERE AGAIN!!
Business response:
Lisa, Every staff member at H3PUC strives to provide exceptional customer service and highly skilled, compassionate patient care. I'm very sorry you feel those efforts fell short during your recent visit with sweet Kissa. While we always hope that a physical exam alone can yield answers, as Dr. Vang explained during your visit, we often rely on diagnostics when our patients cannot describe where they hurt or what they ate. We absolutely had Kissa's best interest at heart and worked hard to offer a treatment plan that wo... read more
We took a puppy in and got a half service, took 5 minutes didn't even take more time to look at the puppy because they were closing soon, about 45 min left till closing, I've been there many times but this is the last time! Yet they still want to charge the whole service and add more stuff that they claim they did, will never go back to this place!!
Business response:
Jose, we always strive to provide exceptional care to our patients and completed a thorough examination and oxygen support to your puppy within moments of your arrival. We did recommend overnight care at our local emergency center, as we are not open 24 hours, and notified you of that likelihood before you even arrived at our facility to allow you to head straight there in an effort to save you time and additional fees. It's disheartening to see that you feel you were inaccurately charged for the examination and oxygen tha... read more
I would have been a first time customer called in a kitty emergency the person on the phone initially was great and pleasant. I explained my concern about our kitty boy being sick and lethargic for over a week. She told me to wait for a call and they would get me right in. I received the call drove 10 Miles to the location arrived and the person who was at the door barked at me why didn't you call us ? with a literal sneer, she say's to me get back in your car and call me to let me know you are here ? !!!!!!!!! I am not k... read more
Frequently asked questions about Horse Heaven Hills Pet Urgent Care and Veterinary Center
How is Horse Heaven Hills Pet Urgent Care and Veterinary Center rated?
Horse Heaven Hills Pet Urgent Care and Veterinary Center has a 4.5 star rating with 1,182 reviews.
When is Horse Heaven Hills Pet Urgent Care and Veterinary Center open?
Horse Heaven Hills Pet Urgent Care and Veterinary Center is open now. It will close at 11:00 p.m.