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Hudson Nissan of Charleston
- Car Dealers
- Charleston, SC
About this business
Location details
1714 Savannah Hwy, Charleston, SC, 29407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
"Disappointed " I initiated sale due to interest in used car at dealership. Unfortunately my salesman was not experienced or very interested. I felt that he could care less if I bought the vehicle or not. Even though I made an appt to see the vehicle he had no idea where it was when I arrived, he knew no important facts about it when I asked. I felt like the managers should not even allow this guy to talk to buyers. The second appt that I set up he was late to work therefore again I knew he could care less. Hoping I would ge... read more
"Engine Light on when purchasing told it would be fixed." I can't really do it honestly until I get the car fixed . When I bought the car. I took it for a test drive that was good but the engine service light was on. I told the representative that I wanted to get it checked out and fixed. While I was filling out the paperwork he told me it was fixed . I asked what it was and he couldn't tell me. After I did the paperwork and bought the car the representative helped me get the car home which was great . But when I went to ret... read more
"Won't honor warranty unless the car breaks down/strands you." 4 visits to the service department with a check engine light and a whine under the hood on 2016 Nissan Titan XD Diesel with 16k miles. After the 3nd visit (3 hours in the waiting room each visit so 12 in total) I became frustrated that they didn't fix anything and just reset the light and told me everything would be fine, and if it came on again they would give me a loaner and then spend more diagnostic time. Well the light came on again a week later, but this ti... read more
"Surprise policy change" Four years I have been showing up early on Saturday morning to get my first come first served oil change. Today that all changed. Apparently today you must have an appt. what other commitments is the dealer going to discard?
"my nissan visit" I took my car for engine lite being on they kept it for 3days when my wife pick up car had trash inside they said they did not put . they put a new bulb in shifter engine lite still on now I have to take back not to sure they didn't let some one used my car
"Not for timely service" Wait was much too long after being told 45 minutes--then some longer--total 2 hours while others came in later and left earlier. Two others waiting complained about the same thing--we complained to each other and not to the staff. Each of us was in for routine oil change , etc. Poor customer service.
"Tried to Sell me Services that were not Needed" I requested an oil and filter change online and stated that I would be waiting for my car. My appointment was at 9 am. I arrived at the dealership at 8:50 am. I was greeted within five minutes. I also asked that the wiper inserts be replaced. The service technician tried to sell me a brake fluid flush and fuel injection. I stated that I did not want them done. I waited almost two hours for the oil and filter change. I thought the service waiting room was dirty. And when I got ... read more
Business response:
Hello Helena, Thank you for the feedback. I apologize you did not have a great service visit with us. We strive for excellent customer service, but clearly we fell short. I only hope you will give us another opportunity in the future. Thanks again, Ryan
"Beyond disappointed " I took my car into Charleston Nissan because front driver side door would not open from the inside. I had scheduled an appointment and had stated I would be waiting for my car. What I thought would be an easy fix turned into a 4-5 hour ordeal. When I arrived I was told there were recalls on my car that they would take care of (I asked twice but never was told what they were). The initial wait time was about 3 - 3 1/2 hours. I was given a list of things wrong with my car. The first being that my door wo... read more
Business response:
Hello Jen, Thank you for taking a moment to leave feedback as it is the only way we can improve. Your satisfaction is very important to us. If there is something I can do to make it up, please reach out to me at rdowning@charlestonnissan.com. Thanks again, Ryan
" Oil Change" Had a appointment for a complimentary oil change at 240 pm. Was offered 5 upsells which I politely refused. From that point I feel I became a non entity. It took 2.5 hrs to complete. Only when I went back to the advisor section did they then try to locate my car. It was found parked in the lot. If the complimentary oil changes are a problem. Don’t offer them.
Business response:
Hello, Thank you for your feedback. I apologize if you felt neglected while you were waiting for your car to be serviced. Unfortunately, with the volume of people we have coming into our service department, sometimes our wait times are longer than we would like them to be. Your business is very important to us, though. Please let me know if there's anything I can do that would help you in the future. Rdowning@charlestonnissan.com Thanks, Ryan
Frequently asked questions about Hudson Nissan of Charleston
How is Hudson Nissan of Charleston rated?
Hudson Nissan of Charleston has a 4.4 star rating with 5,616 reviews.
When is Hudson Nissan of Charleston open?
Hudson Nissan of Charleston is open now. It will close at 8:00 p.m.