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Hudson Nissan of Charleston
- Car Dealers
- Charleston, SC
About this business
Location details
1714 Savannah Hwy, Charleston, SC, 29407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
" Oil Change" Had a appointment for a complimentary oil change at 240 pm. Was offered 5 upsells which I politely refused. From that point I feel I became a non entity. It took 2.5 hrs to complete. Only when I went back to the advisor section did they then try to locate my car. It was found parked in the lot. If the complimentary oil changes are a problem. Don’t offer them.
Business response:
Hello, Thank you for your feedback. I apologize if you felt neglected while you were waiting for your car to be serviced. Unfortunately, with the volume of people we have coming into our service department, sometimes our wait times are longer than we would like them to be. Your business is very important to us, though. Please let me know if there's anything I can do that would help you in the future. Rdowning@charlestonnissan.com Thanks, Ryan
"No service appointment" I arrived at 1330 on Friday, 12/15/17, to get my scheduled service tire rotation. As expected, they were very busy but Brad Braun could not have been more pleasant and accommodating. I was out the door in less than one hour!
"Shoddy repair" I had to have the washer reservoir replaced on my Sentra yesterday. The service tech failed to replace 4 push rivets. Now I have to go back today to get the job properly finished. I will try Hunter Nissan in North Charleston for my next service. Hopefully their service techs won't try and screw me and do a poor job like the service dept. at Charleston Nissan.
"You have no choice " Service Writer told me I have no choice but to pay their outrageous rates since both Nissan dealerships owned by same person. No choice in Charleston if you buy Nissan.
"2014 Titan Service" Took my Titan to the dealer for an airbag fault light and decided to ask them to align my wheels at the same time. They fixed the fault light no problem. I thought the price was too high for the alignment but somehow I listened to the service advisor that they align all four tires on my 4x4 truck. Still not sure how one can align fixed axle rear wheels? The cost was $168 for the alignment.. Gerald’s tires charges $70 so I guess I should have gone there but I figured I was already there so I get it done a... read more
"What's next that needs replacing on my 8 year old vehicle?" Whenever I take my vehicle in for an oil change (which I was given the *free oil changes for life* when I bought the vehicle), it seems as though my 8 year old Nissan Titan (almost 9 years, and just over 100,000 miles) is falling apart. The past 2 times I was in there, the service department has tried to blow smoke up my xxx telling me that I need to replace this or that or always something in order to get money out of me it seems. (Let's see, I need new front sway... read more
"No service after the sale" So far we have had little to no service after the sale. They are unwilling and unsuccessful in repairing our car which is only 3 years old. We did buy an extended warranty which apparently is of no value. They treat you as if you are ignorant and do not actually listen to you. The service manager is in an imaginary meeting that he has been in for over 3 days according to our experience. We loved the car and it still runs good, except for the obvious unresolved issues we are having; but we will nev... read more
"Very Dissatisfied" Went in to replace an alternator, just to find the valve cover gasket was leaking again. Something that I just had repaired back in February. Service department tried to tell me that my alternator not functioning properly had nothing to do with valve cover gasket leaking onto it. The alternator is just below it, how can it not. Then tells me it'll be $937 to replace my alternator. They claimed they fixed the valve cover gasket, yet didn't clean up afterwards!😣😣
"Service experience" Told service should be about 1.5 hours. Service took 2 hours. Had oil changed, tires rotated, other 5 K checks. Checked car next day and found tire rotation not done. (100% sure). Called dealer, got in, tires rotated. Still wonder what else not done
Business response:
Hello, Thank you for the feedback. I do apologize for the inconvenience. I would like to offer you 10% off your next 5k mile service if you don't have a maintenance plan. Please reach out to me directly and I'll make sure you receive this. My email is rdowning@charlestonnissan.com Thanks, Ryan Downing
Frequently asked questions about Hudson Nissan of Charleston
How is Hudson Nissan of Charleston rated?
Hudson Nissan of Charleston has a 4.4 star rating with 5,528 reviews.
When is Hudson Nissan of Charleston open?
Hudson Nissan of Charleston is closed now. It will open tomorrow at 9:00 a.m.