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Hudson Nissan of Charleston
- Car Dealers
- Charleston, SC
About this business
Location details
1714 Savannah Hwy, Charleston, SC, 29407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
"First service after purchase" Becca was very friendly and knowledgeable. The oil change was done quickly, however I've had to ask 3 times for the time to be cleaned. The day I purchased the car there was residue from stickers left on the rims. At this visit the sticker residue was gone but all 4 rims are now scratched. I'm highly disappointed that I have to drive a brand new car around work scratched up rims due to lack of care in the detailing department. I was told before I left that someone would call me back to set up a... read more
Business response:
Thank you for your great review!
"Aweful customer service." Do not get your car serviced here. They do not stand behind their products. all they want is to get your money. The service girl didn't even want to listen to my problem.
Business response:
Hello, Thank you for your feedback. I forwarded your review to my service manager, Ben Douglass, and he would love to speak with you more about your experience and see if he could help revive the situation. Cutomer satisfaction is very important to us, so If you would please give me a call or email, I will get you in touch with him. My number is 843-301-8514, or my email is rdowning@charlestonnissan.com Thanks, Ryan Downing Internet Sales Manager
"WORST EXPERIENCE EVER " DO NOT BUY FROM THESE PEOPLE. About a month ago my husband purchased a new vehicle and put down $5000 cash. All the proper documents were signed by all parties, monies were received, and my husband drove off happily in his new 2016 Maxima. About a week later he received a call stating that someone had either "misplaced" or "failed to receive" the cash down payment and that my husband needed to come back in and pay the money. After telling them no, as he had already paid them the money when he bought ... read more
Business response:
We appreciate the fact that you have notified us that your husband believes an employee of this dealership took his money and did not properly account for it. This is something we take very seriously and as such have notified the police of her claims. Since the matter is under an active police investigation we cannot comment on any particulars. We will update this response after the proper authorities have completed a thorough investigation. Please be assured we want to get to the bottom of this matter as much as anyone.
"Buyer Beware" Worst I've been treated by a dealership in over 45 years of buying cars. First they assume your're stupid, then they insult you, then accuse you of wasting THEIR time, and finally try to prevent you from leaving. Salesman was great, sales manager needs to be far, far away from a customer service job. A total embarrassment to the car business and the sad part is he thinks he's smart.
Business response:
Hello Mr. Baxter, Again, I'd like to thank you for sharing your experience with me on the phone yesterday. I know that customer service here at our dealership is of top priority, and I feel very badly that we were not able to provide you with the level of service you and your wife expected. I imagine if I were in your shoes, I'd also feel the same way. Greg said you were in our service department today, so I would love the opportunity to make it up to you all by offering you either a free oil and filter change (if you are no... read more
"Slow and lack of communication " I was told 45-60mins for a tire rotation and oil change, it's been over 2hrs and I have yet to get my vehicle back! Terrible!!!
Business response:
Hi there - Thank you for taking the time to give us this feedback. We would like to get a few more details about your experience in order to improve our customer service. Would you mind contacting Tommy directly at 843-437-8273 at your earliest convenience? Thanks again!
"Would not honor the claimed Military Discount." Nothing special about this dealership. Saleman was a good but the Mananger didnt care much about anything. Still purchased a car but only due to driving 3 hours so didnt want to leave empty handed. Recommend shopping around.
Business response:
Hello Ellis, Thank you for taking some time to give your feedback about your experience. Customer satisfaction is our number one priority, but clearly we failed in this case. I would love to get some additional feedback on the situation and see if I can make it right. Please feel free to give me a call at 843-301-8514, or email me at rdowning@charlestonnissan.com. Best Regards, Ryan Downing
"Appt. for oil change means nothing!!!" This is the second time my son who bought his Pathfinder from this dealership has made an appt. for an oil change, and had to wait over two/three hours to get waited on. What good does an appt. make? I was getting ready to purchase a new vehicle from you, but will not even consider it now do to your service dept. This will be reported to BBB along w/Angie's list, and I will also write a letter or email to Nissan directly to voice my concerns. People make appointments to structure their... read more
Business response:
Hello, Thank you for your feedback as it is important for us to know when there are issues so we can improve.I do apologize for your son having to wait for his oil change even though he scheduled an appointment. I assure you that Charleston Nissan's goal is truly exceptional customer service with every customer, but clearly we failed with your son. We would love the opportunity to make things right with you and your family. Please give myself a call at 843-301-8514, or email at rdowning@charlestonnissan.com so I can get some... read more
"Express Service Nonexistent " Expect to wait at least two hours for express service. Not worth the free oil change. Do not expect to receive a survey when you receive subpar service. I attempted to contactcontact the service manager directly with no response leaving me to post negative reviews whereverwherever I can. This was my first and last purchase from this dealership! p.s I have purchased 6 nissans.
Business response:
Toni, Thank you for reaching out to us. I apologize for the wait time you had during your first oil change. We strive to provide truly exceptional service but obviously fell short during your visit. Please call me directly to discuss how we can make it right. Tommy Russell GM Charleston Nissan 843-437-8273-cell
"Bad bad bad bad bad bad bad bad bad bad" worst buying experience of my life. they're the reason the car industry has such a bad reputation. i would recommend everyone to stay far away.
Business response:
Hello, Thank you for giving us your feedback. Your overall satisfaction is very important to us. If you could provide some specifics so I can address your concerns, I'd love to help. You can reach me at 843-571-2810 and my name is Ryan Downing. Thank you and I look forward to the opportunity to make things right. Best, Ryan Downing Internet Sales Manager
Frequently asked questions about Hudson Nissan of Charleston
How is Hudson Nissan of Charleston rated?
Hudson Nissan of Charleston has a 4.4 star rating with 5,528 reviews.
When is Hudson Nissan of Charleston open?
Hudson Nissan of Charleston is closed now. It will open tomorrow at 9:00 a.m.