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Husker Auto Group
- Car Dealers
- Lincoln, NE
About this business
Location details
6701 Telluride Dr, Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Deceptive sales mislead me then switched price by $2000. Tried to and got me to agree to a $4000 warranty plan that I had to cancel. Gave me a week runaround after complaining. Don't do business with these outright crooks. I would give them a minus 5 stars.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience please reach out to Steve Kurtz at 402-479-7601.
Always on time professional and nice lounge area I will continue to use this dealership
Business response:
We are happy to hear that you had a great experience! However, we are disappointed to see that you did not receive the 5-star experience that we strive for. We would love to speak with you to learn what we could have done better during your visit. At your earliest convenience please reach out to Steve Kurtz at 402-479-7601
The store makes guesses on the repairs. My advisor would go days without returning my phone calls. Several messages left daily for updates went unanswered. The store manager also never once returned my phone calls. My initial repair was met with my car stalling on me again 10 miles from the dealership. It then took them a couple of weeks to not figure out whats wrong with my vehicle.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
The service department has gone downhill in recent years
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your comments in further detail. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
Detailed could of been better
Business response:
Thank you for your feedback. We regret to hear that your experience did not meet the 5-star standard that we strive for. We would love to speak with you to learn what else we could have done to make your experience even better. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
Took 4 hours to complete a job they said would take 2, that was tough because I just had total knee replacement surgery, waiting 4 hours was hard!!!
A 2-3 hour service turned into 4 hours, making me late for another appointment. Also the shuttle service was poor. It did not pick me up so I had to find my own way back to the dealership adding to my frustration and causing me to lose more time needed to make it to my next engagement.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
I was told upon dropping my vehicle off that the work they were doing on my Jeep should take no more than a week. They dodge phone calls, I left voicemails every day with no answer. Four weeks later (to the day) and I finally got it back. The issue that it was brought in for had not been resolved only now it came back and it leaks coolant as well. Turns out they didnt put it back together right and the head gasket leaks. Overall terrible communication and service.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
Didn't like having to talk to a third party phone operator in Asia to try to schedule an appointment. Tires didn't get rotated, but got charged for it. I guess they thought I would not notice.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Jason Masek at 402-858-9240 and we will do our best to make this better.
Frequently asked questions about Husker Auto Group
How is Husker Auto Group rated?
Husker Auto Group has a 4.5 star rating with 2,911 reviews.
When is Husker Auto Group open?
Husker Auto Group is closed now. It will open tomorrow at 8:30 a.m.