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Husker Auto Group
- Car Dealers
- Lincoln, NE
About this business
Location details
6701 Telluride Dr, Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Ido not like the fact there is no operaters manuel. Big mistake ,should be offered if owner wants one!!I liked the manager a lot wants everthing right.
Business response:
Thank you for your feedback. We understand your concern about the operator's manual not being included and appreciate you bringing this to our attention. Your suggestion about offering owner's manuals as an option is valuable to us. We're glad to hear you had a positive experience with our manager and their commitment to getting everything right. We appreciate customers like you who share both concerns and compliments to help us improve.
Scheduling could be better. Front end alignment took over 3.5 hours to complete. Was Scheduled at 830am
Business response:
Thank you for your feedback regarding the scheduling and timing of your front end alignment service. We apologize that your process took longer than expected. Your input helps us improve our service efficiency. We appreciate your patience and look forward to serving you again.
The time to drive there and no loaner car It took three trips
Business response:
Thank you for your feedback. We understand that making multiple trips can be frustrating, especially with the distance you had to travel. We recognize that having loaner cars available is important for customer convenience. Your experience helps us identify areas for improvement. We appreciate you choosing Husker Auto Group!
The receipt says they aired my tires. When I pick my truck up, one tire was 31lb and the other three were 31 lbs. It says they're supposed to be 36 lb in each tire.
Business response:
We are thrilled to hear about your experience with us! We understand your concern about the tire pressure not matching the recommended specifications. We take pride in ensuring all maintenance tasks are completed thoroughly and accurately. Your feedback helps us maintain the high standards our customers expect. We appreciate you bringing this to our attention and value your business.
Nothing..................
Business response:
Your positive experience means so much to us at Husker Auto Group. We appreciate you taking the time to leave a 5-star rating. Your feedback helps us continue providing excellent service to our customers. We're grateful for your trust in our team and look forward to serving you again in the future.
They sold me a car with only 1 key fob. With keyless vehicles it it irresponsible to do so. I also have an issue with no spare tire. The vehicle was built that way so very irresponsible of GM
The communication was very poor. We were in to have a part replaced that we noticed at point of purchase. Could not be addressed, was sent to Sid Dillion. Sid Dillon could not replace so I was sent to Infiniti dealer. Shelly was difficult to work with and frustrated that Husker didn't pick this up and you used the warranty I purchased. I guess thanks for pay the deductible.
Business response:
Thank you for sharing your feedback. We'd love to get a better understanding of your experience and explore how we can improve going forward. Please feel free to reach out to Jason Masek at 402-318-5145 so they can address your concerns directly. Your experience is important to us, and we want to ensure that your future visits are much smoother.
Problem was not resolved and service manager has not called back after 2 left messages
Business response:
Thank you for sharing your feedback. Please reach out directly to Jason Masek at 402-318-5145 to discuss your situation further. We appreciate your patience and the opportunity to assist you in finding a resolution.
Grease stains on seat. Disappointed in service
Business response:
We're truly sorry to hear about your experience. Please don't hesitate to reach out to Jason Masek at 402-318-5145 so he can assist you further and address your concerns.
Frequently asked questions about Husker Auto Group
How is Husker Auto Group rated?
Husker Auto Group has a 4.5 star rating with 2,957 reviews.
When is Husker Auto Group open?
Husker Auto Group is closed now. It will open tomorrow at 8:30 a.m.