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Husker Automotive
- Car Dealers
- Lincoln, NE
About this business
Location details
6701 Telluride Dr., Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Sales person told me I could not ask for information on this vehicle. Refused to get me the service records of what they did to the truck before I bought it. The sales person was caught in several LIES. Shop ANYWHERE but here! The AC compressor went out on the way home. the dealership wont talk to me about it.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the experience you had with us at Husker Cadillac. Your satisfaction is our priority, and we regret any miscommunication and inconvenience caused. To address your concerns and discuss the issues with the AC compressor, please contact Steve Kurtz at 402-858-9240 at your earliest convenience. We appreciate your patience and the opportunity to make things right.
Kirk Fleck is terrible to work with. Stay away ! Not honest and does sketchy things...
Business response:
Thank you for taking the time to share your recent experience at Husker Cadillac. We sincerely apologize that your interaction with Kirk Fleck fell short of your expectations. To understand the situation better and ensure such behavior is not repeated, we would like to investigate this matter further. We kindly request that you reach out to Steve Kurtz, our General Manager, at 402-858-9240. We appreciate you bringing this to our attention.
Purchased a vehicle and a day and half later the vehicle would not start. Battery acted low and all kinds of warnings popped up. Tried charging battery and jump starting. Nothing worked. I ended up having to tow the vehicle to Honda dealership in Grand Island as it was a Honda vehicle. It is something electronic and they are still trying to figure out what is wrong a MONTH later. I contacted the dealership where I bought it. They didn't even have the decency to call back to follow up (they emailed). They basically said tough... read more
Business response:
We're genuinely sorry to hear that you've encountered issues with your brand new car after your purchase. This is certainly not the experience we want for our customers, and we understand your frustration. New cars should be free from defects and perform flawlessly. However, sometimes unforeseen issues can arise. Please know that your satisfaction is important to us, and we take these matters seriously. We would like to help you resolve these problems as quickly and efficiently as possible. Our service department is equipped... read more
We made a deal with Royce on a used vehicle and were promised the glass chips would be repaired in the windshield and the missing 3rd row seat would be acquired from the previous owner and we could pick it up that week. They said they would call us when the seat got there to make arraignment's to get it and get the glass fixed. We had planned on just paying cash for the vehicle but were pushed into financing the vehicle. We never got a call and when we called in they said the seat wasn't there yet. Finally, after a few weeks... read more
Business response:
We're genuinely sorry to hear about your unsatisfactory sales experience. Providing excellent customer service is of the utmost importance to us, and we deeply regret any disappointment you've encountered. Your feedback is valuable, as it allows us to address areas where we can improve. We would appreciate the opportunity to learn more about your specific situation. If you're willing, please reach out to us directly so we can gather more details and work towards a solution. Your satisfaction is our priority, and we hope to h... read more
These guys are absolute jerks. Yeah I understand you are busy, who isn’t? I didn’t ask for a miracle, just that you’d take my car to get looked at for a critical error message I was receiving. No need to roll your eyes or say angry things or huff and puff at me. I just wanted help. So freaking rude!
Business response:
Hi Macy, we apologize for the negative experience you had with our team. We understand the importance of providing prompt and respectful assistance. We'll address this issue internally to ensure it doesn't happen again. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
100% do not recommend. I bought a 2017 Chevy Malibu from this dealership and started having problems two days after purchase!! I chose not to take the vehicle to the company's mechanic because they told me it would cost 170$ if my warranty did not cover it, that makes no sense at all!! I ended up taking the vehicle to my local mechanic and they discovered two issues with the car. 1. Bad shocks. My warranty did not cover this because it was a wear-and-tear item so now I am out 400$ to start with. 2. The rear steering knuckle ... read more
Business response:
We're sorry to hear that you are not satisfied with your experience with us. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
BUYERS BEWARE! ! My daughter had a good experience with her sales person, Tre - test drive, Car Fax was presented to her and they held the car for 24 hours. Then when we sat down to sign the paperwork the customer service quickly went downhill. Tre's integrity totally disappeared. He had written into the contract an extended warranty and included gap insurance, without discussing this with my daughter as an OPTION. When I confronted him about this, he said that the finance department required it and it was mandatory, or else... read more
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
Seriously crooked salesmen, focused only on their own commission checks with no regard for the safety of the cars they sell. Just weeks after purchase, the vehicle needs thousands of dollars of work done on it and cannot be driven safely until the work is completed. Management at Husker Auto is rude, condescending, and defensive.
There communication is the worst. I dropped my Escalade off at 7:56 for my 8:00 am appointment. I’ve tried calling them and my husband too. It is 2:43p.m and can’t get a hold of anyone. This is a basic tire rotation. This shouldn’t be a all day service. I know I’ve left 3 messages and my husband 1 this is t the first time we have received Terrible service from them. If it wasn’t an 2022 Escalade I would take it somewhere else.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
Frequently asked questions about Husker Automotive
How is Husker Automotive rated?
Husker Automotive has a 4 star rating with 829 reviews.
When is Husker Automotive open?
Husker Automotive is closed now. It will open tomorrow at 7:00 a.m.