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Husker Automotive
- Car Dealers
- Lincoln, NE
About this business
Location details
6701 Telluride Dr., Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Purchased a used 2017 Chevy Silverado from this dealership. I drove up from omaha to purchase this truck because omaha didn’t have any and the price was aggressive. We negotiated a ok price on my used truck and at this point thing were good and I would have given the experience 4 stars and referred friends to make the drive to Lincoln. Then it all went down hill. I left due to the time and it was already late. Came back the next day to head to finance and sign on the line. When I came back as arranged and communicated during... read more
Business response:
We are so sorry you had a negative experience at our dealership. Customer service is our top priority, so we would like the chance to speak with you further about this and see what we can do to make things right. Please contact Steve Kurtz at 402-479-7601. Thank you.
Let me tell you first that I do not typically do this but I had to share everywhere I could. This was my response to their customer service survey. More than a little frustrated right now with your dealership. Initially, the service and communication were great. Once the vehicle was purchased and the salesmen cut his check it seems as though he was done with helping. The truck is the dream truck so I made a trip far from home to purchase the vehicle and waited months for the right one at the right price. I was elated to find... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your experience is unacceptable. Please contact Jason Masek at 402-858-9240 or JMasek@HuskerAutoGroup.com. Thank you.
Just looking to sell Despite having heard bad things about the dealership, I found something I might be interested in so I contacted them. The dealer didn't take time to get to know me, try to tailor a sale to me and he didn't educate me on what his dealership, let alone Chevrolet, offers. It became evident rather fast that he just wanted my money. Ill give him this I suppose, he read the brochure to me...When I was offered the trade-in value on my vehicle, it was a terrible "end all-be all" number. There wasn't any room for... read more
Business response:
Thank you for your feedback. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We would like the chance to speak with you further about this. Please contact Steve Kurtz at 402-858-9240 or SKurtz@HuskerAutoGroup.com.
Horrible service, rude people. I had issues with my car week after I bought it would not offer to help. Didn’t even offer to help give a discount for the parts I needed.
Business response:
Brian, please know we would never turn down helping a customer. We would like the chance to discuss your situation on a more personal level so please reach out to Steve Kurtz at 402-479-7500 at your earliest convenience.
Take advantage of customers My wife traded in a vehicle with the goal of getting a lower loan amount and lower monthly payment for 60 months. Husker Auto group got her a lower monthly payment which she thought applied to the 60 months. Upon going over the paperwork at home it was for 72 months, adding over $5000 to our original loan amount and making us completely upside down in the vehicle we purchased. Be careful because they will take advantage of you.
Business response:
We are sorry to hear about your less than outstanding experience with us. We always aim to be honest and transparent with our customers so we would like the chance to speak with you further about your experience. Please contact Steve Kurtz at 402-479-7500. We hope to hear from you soon.
Worst Experience one could ever want This place took my pre-approved loan check I gave them and made it my total purchase price of my vehicle! The actual purchase agreement price which was 2,000 less. xxx! Why have a service agreement if they're not going to honor it?! They pulled a fast one and sent me a refund for the remaining amount. They "suggested" for me to refinance the vehicle so I can get the payments back down to what I was supposed to be paying to begin with. What a nightmare. Too much pain to take them to court ... read more
Business response:
Thank you for taking the time to leave us a review. We’re sorry to hear that your experience with us was less than outstanding. We’d like the chance to speak with you further about your experience. Please give Terry Zimmerman a call at 402-858-9240 to discuss how we can learn from your experience.
Terrible customer service! Only care about money! I am never ever going to go back to Husker Auto Group. I was looking at a vehicle and I had a price range. I was told they would be able to make it work within my price range but the price only kept going up!. Also the fact I had to correct him on the vehicle features means they dont know what they are doing! I tried walking away and they wouldn't let me leave! Only want you to finance there even though I wanted to go somewhere else to finance, but the deal was only good if I... read more
Business response:
We are disappointed to learn of your experience. We strive to provide everyone with first class experiences at Husker. Please give Terry Zimmerman a call at (402)-858-9240 so we can learn from your visit. We hope to hear from you soon.
Horrible customer service If they choose to use "Husker" in the name, then Husker Auto is the "Bill Callahan" of Nebraska Auto Dealers. They're incompetent and couldn't care less about you after they have a signed contract. The service department is exceptionally poor.
Business response:
It sounds like your visit here did not live up to your expectations—which is not what we like to hear. Our manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact Terry Zimmerman at (402)-858-9240 to discuss what we can do to help.
It's not worth it Really, no matter what amazing deals your salesperson can come up with, it's really not worth the hassle you will get when you go to have your pretty new vehicle serviced. 1) it is EXTREMELY rare for someone in the service area to answer the phone, which directs you to a call center who is unable to schedule many services, so they transfer thou back to the service center... who doesn't answer... transfer you to the call center...etc. 2)They will always tell you that one of your scheduled services isn't cove... read more
Business response:
We apologize for the inconvenience and this is not the level of service we expect from our team. You’ve been a dedicated customer of ours and we want to make it right with you. We will be reaching out to you shortly. Thank you, Terry Zimmerman
Frequently asked questions about Husker Automotive
How is Husker Automotive rated?
Husker Automotive has a 4 star rating with 829 reviews.
When is Husker Automotive open?
Husker Automotive is closed now. It will open on Monday at 7:00 a.m.