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Husker Automotive
- Car Dealers
- Lincoln, NE
About this business
Location details
6701 Telluride Dr., Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We made a deal with Royce on a used vehicle and were promised the glass chips would be repaired in the windshield and the missing 3rd row seat would be acquired from the previous owner and we could pick it up that week. They said they would call us when the seat got there to make arraignment's to get it and get the glass fixed. We had planned on just paying cash for the vehicle but were pushed into financing the vehicle. We never got a call and when we called in they said the seat wasn't there yet. Finally, after a few weeks... read more
Business response:
We're genuinely sorry to hear about your unsatisfactory sales experience. Providing excellent customer service is of the utmost importance to us, and we deeply regret any disappointment you've encountered. Your feedback is valuable, as it allows us to address areas where we can improve. We would appreciate the opportunity to learn more about your specific situation. If you're willing, please reach out to us directly so we can gather more details and work towards a solution. Your satisfaction is our priority, and we hope to h... read more
These guys are absolute jerks. Yeah I understand you are busy, who isn’t? I didn’t ask for a miracle, just that you’d take my car to get looked at for a critical error message I was receiving. No need to roll your eyes or say angry things or huff and puff at me. I just wanted help. So freaking rude!
Business response:
Hi Macy, we apologize for the negative experience you had with our team. We understand the importance of providing prompt and respectful assistance. We'll address this issue internally to ensure it doesn't happen again. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
100% do not recommend. I bought a 2017 Chevy Malibu from this dealership and started having problems two days after purchase!! I chose not to take the vehicle to the company's mechanic because they told me it would cost 170$ if my warranty did not cover it, that makes no sense at all!! I ended up taking the vehicle to my local mechanic and they discovered two issues with the car. 1. Bad shocks. My warranty did not cover this because it was a wear-and-tear item so now I am out 400$ to start with. 2. The rear steering knuckle ... read more
Business response:
We're sorry to hear that you are not satisfied with your experience with us. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
BUYERS BEWARE! ! My daughter had a good experience with her sales person, Tre - test drive, Car Fax was presented to her and they held the car for 24 hours. Then when we sat down to sign the paperwork the customer service quickly went downhill. Tre's integrity totally disappeared. He had written into the contract an extended warranty and included gap insurance, without discussing this with my daughter as an OPTION. When I confronted him about this, he said that the finance department required it and it was mandatory, or else... read more
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
Seriously crooked salesmen, focused only on their own commission checks with no regard for the safety of the cars they sell. Just weeks after purchase, the vehicle needs thousands of dollars of work done on it and cannot be driven safely until the work is completed. Management at Husker Auto is rude, condescending, and defensive.
There communication is the worst. I dropped my Escalade off at 7:56 for my 8:00 am appointment. I’ve tried calling them and my husband too. It is 2:43p.m and can’t get a hold of anyone. This is a basic tire rotation. This shouldn’t be a all day service. I know I’ve left 3 messages and my husband 1 this is t the first time we have received Terrible service from them. If it wasn’t an 2022 Escalade I would take it somewhere else.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
They wanted to charge us $2,000 extra because we live out of state. We talked them down to $1,000 and made a deal on a vehicle and sent a deposit. The day before we drove to get it they told us the price had gone up. We asked for our deposit back - a deal was a deal. Our brother went in to look at the vehicle and NONE of the sensors worked. It was missing chips. This was NEVER disclosed during conversations with them. Canaan and his manager played a pretty low game…not impressed.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience please reach out to Steve Kurtz at 402-858-9240.
STAY AWAY! This was hands down the worst experience I've ever had with a car dealership. I inquired about a car they had and was told it was available. I sent them all the info they requested and I was never asked for a deposit to hold the car. They came back low on my trade so I called the manager Larry Young. He said he would look into and call me right back. Once again I was never asked for a deposit to hold the car. He finally called me back almost 7hrs later and got right on the trade value. He told me to talk to the sa... read more
Business response:
Chia, thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. At your earliest convenience please reach out to Steve Kurtz at 402-858-9240.
Where do I even begin? First of all, my Buick Regal has been at their shop since August 5, 2021 for repairs. For the 4th time. Second, I have received ZERO updates on my vehicle during that entire time period. I live in Seward and I’ve had to drive to Lincoln just to get an update on my car, because nobody calls me or calls me back when I call them and leave a message. I’ve also never been offered a rental car, loaner car, or any sort of help to have some mode of transportation to be able to make it to my job every day. As i... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Jason Masek at 402-318-5145 and we will do our best to make this better.
Frequently asked questions about Husker Automotive
How is Husker Automotive rated?
Husker Automotive has a 4 star rating with 848 reviews.
When is Husker Automotive open?
Husker Automotive is closed now. It will open tomorrow at 7:00 a.m.