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Hyatt Place Phoenix/Gilbert
- Hotels
- Gilbert, AZ
About this business
Relax in one of our 127 modern rooms, complete with a sleeper sofa. Conveniently located near Phoenix with easy access via the San Tan 202. Enjoy 24/7 dining, a large outdoor pool, and fitness center.
Location details
3275 S Market St, Gilbert, AZ, 85297, United States
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I'd Stay Here Again Absolutely no complications or complaints about the rooms or our stay. Clean and comfortable.
very ckean and rooms are ver nice this is my hotel to go to
Business response:
Dear Anonymous: Thank you for taking the time to provide feedback regarding your recent stay with us and thank you for the fantastic rating score. I am thrilled to see that you had a great stay and we are looking forward to welcoming you back soon.
Great experience. Luz the manager was wonderful. She went out of her way to make our stay pleasant. We will definitely stay at Hyatt Place in Gilbert again. Thank you for a great night's stay.
Business response:
Dear Christine: Thank you for taking the time to provide feedback regarding your recent stay with us and thank you for the fantastic 10 stars rating score; it will definitely be celebrated with the team. I am thrilled to see that you had a great stay and we are looking forward to welcoming you back soon.
Great place to stay. Very clean and the staff is super friendly. Will definitely stay here when I come back in a few months!
Business response:
Dear Tiffany: Thank you for taking the time to provide feedback regarding your recent stay with us and thank you for the fantastic 10 stars rating score; it will definitely be celebrated with the team. I am thrilled to see that you had a great stay and we are looking forward to welcoming you back soon.
The staff was very nice and really tried to make our one night stay comfortable w the resources they had. 1st room didn’t have a darkening roller shade and smelled like cigarette smoke. It really didn’t feel clean. They were able to move us to a king size bed room instead of 2 queen size beds. The staff was great but owners or managers need to make sure the rooms are ready and that the staff has the what they need. The pool was really dirty and my daughter noticed foul language written on the side walls of the pool on the ac... read more
Business response:
Dear Anonymous: Thank you for taking the time to review your recent stay with us; we clearly missed the mark during your stay. I genuinely apologize for all the challenges you experienced and the disappointment it caused you. I want to assure you that your comments and concerns will be addressed with the right managers and departments in order to improve our service. Thank you for staying with us.
Business response:
Dear Shelley: Thank you for providing feedback regarding your recent stay with us and thank you for the fantastic 10 stars rating score; it will definitely be celebrated with the team. I am thrilled to see that you had a great stay and we are looking forward to welcoming you back soon.
The rooms appeared great when we first arrived, however we quickly realized the AC unit was loud and ran 24/7, however the room was not cool in any way. The coffee maker and shower were both dirty and the beds are not comfortable at all.
Business response:
Dear Anonymous: Thank you for taking the time to review your recent stay with us. Please accept my apologies on behalf of the entire team. I want to assure you that all comments and concerns will be addressed with the right managers and departments in order to improve our service. Thank you for staying with us.
Frequently asked questions about Hyatt Place Phoenix/Gilbert
How is Hyatt Place Phoenix/Gilbert rated?
Hyatt Place Phoenix/Gilbert has a 4.5 star rating with 2,160 reviews.
When is Hyatt Place Phoenix/Gilbert open?
Hyatt Place Phoenix/Gilbert is open now. It is open 24/7.