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Hyatt Place Phoenix/Gilbert
- Hotels
- Gilbert, AZ
About this business
Location details
3275 S Market St, Gilbert, AZ, 85297, United States
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Oh my, don't get me started....,, Olivia checked us in. She had been on the job for two days. She was totally competent and welcoming. After a long drive we were looking forward to relaxing in the bar with a drink and a light snack. I chose this property for the location and the fact that it had a bar and a restaurant. At five in the afternoon, Olivia was not only left totally alone to check in guests at the front desk but also to serve the bar patrons and prepare and serve the limited bar/restaurant menu. While we were at t... read more
Business response:
Thank you for sharing your detailed feedback about your recent stay with us. We sincerely appreciate your observations and the time you took to provide this valuable information. We're glad to hear that Olivia provided a competent and welcoming check-in experience, and that you found our rooms comfortable, clean, and well-appointed. However, we understand your frustration with the staffing situation at the bar and restaurant. Please know that we take your concerns seriously and will be addressing these staffing issues to ens... read more
Cold shower, couldn’t even take one, breakfast was cold also
Business response:
Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during your stay, particularly with the lack of hot water and the cold breakfast. That is not the standard of comfort and quality we aim to provide, and I understand how frustrating that must have been. Please know that we are actively addressing these concerns with our maintenance and kitchen teams to ensure this does not happen again. Your experience matters to us, and we truly appreciate you bringing it to ou... read more
They had water issues for 2 days. Some days no water, some days only cold water. They were kinda enough to leave papers under the door each day letting you know they were trying to resolve the issue.
Business response:
Thank you for taking the time to share your experience. I truly appreciate your patience and understanding as we worked through the unexpected water issues during your stay. We know how disruptive it can be to go without reliable hot water, and I sincerely apologize for the inconvenience it caused. While we did our best to keep guests informed with daily updates, we recognize that this situation still fell short of the comfortable and seamless experience we aim to provide. Your kind acknowledgment of our communication effo... read more
Breakfast Needs Some Improvements Enjoyed our stay at Hyatt. However, the food being served at breakfast did not seem appealing nor was it very clean. My family and I decided to dine out for breakfast. Other than that, the room was clean and comfortable.
Business response:
Hi, Gil. Thank you so much 😊
This hotel is very run down. We arrived and the only two queen room they had was a handicap room. The caulking in the shower is all coming off and the wallpaper is bubbling. The carpet is very old and dirty and there was a sink in the sleeping room And not in the bathroom. The breakfast was cold and horrible. Tasted awful and didn’t get it the rest of the time we were there. We will not pick this hotel again.
Business response:
We sincerely apologize for your unsatisfactory experience at our hotel. We are deeply concerned about the issues you encountered with the room conditions, cleanliness, and breakfast quality. Your feedback is extremely valuable to us as it helps us identify areas where we need to improve. We would like to address your concerns directly and gather more details about your stay. Please contact us at (480) 899-5900 so we can discuss this matter further. We take guest satisfaction seriously and want to ensure that we fully unders... read more
The bathroom was really gross and they didn’t fill the soap bottles. Not enough towels left for 5 guests.
Business response:
We sincerely apologize for the bathroom cleanliness issues, soap dispensers, and towel shortage you experienced during your stay. This is not the standard of service we strive to provide our guests. We take your feedback seriously and will address these concerns with our housekeeping team to ensure they do not happen again. Please contact us directly at (480) 899-5900 so we can further discuss these issues and make things right. Your satisfaction is important to us, and we appreciate you bringing this to our attention.
What I was disappointed of was the help at the front desk. I had a two nights stay that was prepaid and we decided to stay only one night. I went to the desk And requested a one night stay and it was granted however I was charged for the night that we didn’t stay and the Hyatt property refused to refund the amount. We were told they were prepaid by Expedia and it was their reservation and it was nothing they could do about it. Expedia said it was Hyatt reservation and they refuse to refund. We were lied to by both and we won... read more
Business response:
Thank you for sharing your experience, and please accept our sincerest apologies for the frustration and inconvenience you encountered during your stay. We are truly sorry to hear about the confusion and lack of support you experienced at the front desk regarding your change in plans. It is always our goal to provide clear and helpful service, and it’s disappointing to learn that this was not your experience. We regret the miscommunication between our property and the third-party booking platform, and we understand how upset... read more
I have stayed here before, so I knew what to expect. My plans did change for reasons beyond my control - and yes - I booked through expedia - but found it very difficult to change my plans with the front desk. I come to the area two or three times - and thought I had found my "go-to" hotel - now I am not so sure.
Business response:
Thank you for sharing your experience with us. I'm sorry to hear of this experience, but I believe we can help secure your future reservations, which will allow for date revisions. Please feel free to contact me directly on your next visit, so I can be of personal assistance.- Adrian Lundy, GM
Bleh It was insanely expensive for what it was. We booked the room for five people, two queens and a pull out full. When we checked in, they told us they only had a king room available?!? At 3 in the afternoon. The room was not clean, hopefully they changed the sheets, not just made the bed. The pools didn’t have towels, I had to go in twice to ask for some. The breakfast was awful, mushy strawberry and burnt sausage. Tried to get some hot water for tea and the water was brown. So disappointing, spending almost $300 you’d ex... read more
Business response:
We apologize for any inconvenience during your stay. Your feedback is incredibly valuable. Thank you for sharing your experience.
Frequently asked questions about Hyatt Place Phoenix/Gilbert
How is Hyatt Place Phoenix/Gilbert rated?
Hyatt Place Phoenix/Gilbert has a 4.1 star rating with 2,647 reviews.
When is Hyatt Place Phoenix/Gilbert open?
Hyatt Place Phoenix/Gilbert is open now. It is open 24/7.