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Hyatt Place Phoenix/Gilbert
- Hotels
- Gilbert, AZ
About this business
Location details
3275 S Market St, Gilbert, AZ, 85297, United States
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Not much
Business response:
Your feedback is invaluable to us. Thank you for reaching out.
Bad smelling room The room smelled like flatulence
Business response:
We sincerely regret any inconvenience you experienced during your stay with us, particularly regarding the unpleasant odor in your room. This is not the standard we aim to maintain for our guests. Your feedback is important to us, and we hope to have the chance to make things right.
Check in process wasn’t friendly less than a great experience. I said hello how are you and Olivia just stared at me. Like I was a bother and a huge inconvenience. Then I said thank you after checking in and got nothing. Where I come from professionalism, hospitality, conversation and manners is must when working in customer service. We then came down to the bar area, no staff was there. We sat for a good 10 minutes before being acknowledged by Olivia when she stated that we couldn’t pay using a card. Didn’t give other optio... read more
Business response:
Your concerns are noted, and we sincerely apologize for any inconvenience you experienced during your stay. We appreciate you taking the time to reach out and share your feedback. Our team will review the issues you've mentioned regarding the check-in process, bar service, and room cleanliness. Thank you for bringing these matters to our attention, as it helps us improve our services.
Cheap but get what you pay for The pool was cloudy and smelled like sulfur. The carpet had mutiple stains in our room. The entire floor had an unfortunate smell
Business response:
Thank you for sharing your concerns. We understand the issues you faced and apologize for any inconvenience.
Awkward set set up. Elevators went down
We had dirty towels in our room, no soap, we had to ask for soap. The elevator broke, we were on the 6th floor. Condoms in the landscaping outside the pool. The breakfast buffet didnt have food and it was filthy. Seating was gross and not cleaned, there was food strewn all over the buffet area. Worst hyatt we've ever stayed at. I didnt take photos. Just do better.
Breakfast food was cold every morning
Business response:
Thank you, Reatte. We appreciate your review!
Don’t book this place!! The front desk staff were friendly and that was the only positive aspect of our five night stay. The room was decent, but very dated- as was the entire hotel. It was old and didn’t look or feel clean. Stains all over the hallway and elevator floors- disgusting. We had difficulty getting our room cleaned; at one point the cleaning people told the front desk that they had spoken to us and we had requested not to have our room cleaned. They never talked to us and we can only guess that they didn’t feel l... read more
Business response:
We understand your disappointment and sincerely apologize for not meeting expectations.
Frequently asked questions about Hyatt Place Phoenix/Gilbert
How is Hyatt Place Phoenix/Gilbert rated?
Hyatt Place Phoenix/Gilbert has a 4.1 star rating with 2,647 reviews.
When is Hyatt Place Phoenix/Gilbert open?
Hyatt Place Phoenix/Gilbert is open now. It is open 24/7.