Hyatt Place Phoenix/Gilbert

4.1

Hotels
Gilbert, AZ

About this business

Hospitality Hotels

Location details

3275 S Market St, Gilbert, AZ, 85297, United States

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4.12,647 reviews

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Rachael

3 weeks ago

This stay had a horrible start. This is where I stay when I go to the area because I know the reputation and experiences that I have had with this hotel. So I know that this is probably an isolated case however it needs to be heard. After we registered at the counter and we’re given our keys to our room, we went upstairs and open the door to our room to find another family and all of their clothes all over the place beds messed up clearly occupied. And to have people walk into your room who were giving a key to your room is ... read more

Glen Shereen

a month ago

No Maid Service!

brian

a month ago

1. Staff continuously on their phones, no welcome, no good morning they just ignore you. Completely unwelcoming and absorbed with scrolling on their phones. 2. We weren't told even basic things like the hours of breakfast, checkout times etc.. 3. Someone smoked in the bathroom and we had to leave the fan on 24/7 to keep it from seeping into the room. This triggered my asthma and made me constantly coughing for our two days we were there. Because of our tight schedule during the day we didn't have time to ask for a different ... read more

Myrna

2 months ago

The breakfast was terrible both mornings we were there. First morning at 8:00 am Mouldy bread, cold scrambled eggs, out of orange juice, French toast was hard as a rock, 2 nd morning they were out of everything but cold food when we came at 9:00

Business response:

Thank you, Myrna. We appreciate your review!

Lorena

2 months ago

The the price it was very out dated and old I have stayed a better updated hotels for less. Won’t be staying her again

Business response:

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We understand your concerns about the condition of the property and the value for price. Please know that we’re continuously working on updates and improvements to enhance our guests’ comfort. We appreciate your comments, as they help us identify areas where we can do better. We hope you’ll consider giving us another chance in the future.

Hans

2 months ago

Internet didn’t work and breakfast finished at 9!

Business response:

We are disappointed to hear about the issues you experienced with the internet and breakfast timing. We understand how frustrating it must have been to encounter connectivity problems during your stay, especially when reliable internet access is essential for many of our guests. Additionally, we recognize that the breakfast service ending at 9 AM may not have aligned with your schedule and expectations. Your feedback regarding both the internet connectivity issues and the breakfast timing is valuable to us, and we sincerely ... read more

John

2 months ago

Disappointed that housekeeping did not come on a daily basis.

Business response:

Hi, John. Thank you so much!

James

2 months ago

Booked wrong type of room for our family of five, we had to squeeze into a king bed suite.

Business response:

We regret to learn about the room type issue you experienced during your stay. We understand how uncomfortable it must have been for your family of five to squeeze into a king bed suite. We apologize for any inconvenience this may have caused and appreciate you bringing this to our attention. Our goal is to ensure all our guests have a comfortable stay, and we're sorry we fell short in this instance.

Kate

2 months ago

The room smelled musty or moldy. There were stains on the couch and carpet. Water leaked from the sink on to the carpet when in use. Air conditioning was very loud but over all it worked for the time we needed the room.

Business response:

Apologies for any inconvenience during your stay. We appreciate your feedback and will address the issues mentioned. Thank you for bringing this to our attention.