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Hyundai of Vacaville
- Car Dealers
- Vacaville, CA
About this business
Location details
641 Orange Drive, Vacaville, CA, 95687, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Timely. No one greeted me when I pulled up to service.
I was happy with the service they were providing before, but they changed some policies about taking you home and back. Now, you have to hang out there if you don't have a ride. Also, the car dies unexpectedly. I have brought this to their attention several times, and they offered to diagnose the vehicle, but I would have to pay $228.00, which I refuse, since the car has been under warranty for the issue. The door cover is broken, and I have to tape it back on because I keep removing it to use the key. I am planning to file ... read more
Business response:
Thank you for sharing your concerns. I am very sorry to hear about the challenges you have been experiencing, and I understand how frustrating this has become. What you are describing is not the experience we want for any of our customers. I would like to personally review your situation, including the warranty concerns, the repeated no start issue, and the recent splash shield problem. We want to determine the correct path forward and make sure nothing is being overlooked. There is no reason for you to feel stuck or unheard... read more
Brought in for oil change + tire rotation and asked service advisor to check for brake chatter. Service completed but didn't check for brake chatter. Shop then sent a text that they wanted to charge $139 diagnostic fee to "pull the tires off" and check for the cause of the brake chatter. Even though the tires were off an hour earlier. I called the shop back but couldn't get a live human being on the phone, just a phone tree. Service dept called back an hour later when I went to get the car. I said I wasn't paying a diagnosti... read more
Now neither key fob will lock and unlock the car.
Long wait time for service to be completed
Horrible service making it difficult to trust them again. I would never return to this place again.
Bad service, slowness, not professional.
Everything is always an issue with this dealership. It's why I prefer to go to different Hyundai dealership that is out of my way. I decided to give it a fifth chance yesterday and it was the same poor experience as usual.
Frequently asked questions about Hyundai of Vacaville
How is Hyundai of Vacaville rated?
Hyundai of Vacaville has a 4.3 star rating with 1,912 reviews.
When is Hyundai of Vacaville open?
Hyundai of Vacaville is open now. It will close at 8:00 p.m.