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Hyundai of Vacaville
- Car Dealers
- Vacaville, CA
About this business
Location details
641 Orange Drive, Vacaville, CA, 95687, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Map and navigation system system do not work and indicate the system requires update. Tucson Hybrid is under warranty and page 9-113 of Car Infotainment System Guide states: "You can visit your local dealership to update." Hyundai of Vacaville will not perform the update under warranty.
Took hours for just an oil change, and they would not perform service under warranty for loose exterior trim, claiming my door was bent due to attempted break in and that it wasn't the trim at all despite there being no damage to my car otherwise and it the offending trim being along the hinge side of the door.
On October 30th, I called Vacaville Hyundai to I make an appointment for my brakes auto-braking on the freeway and that I wanted the earliest time possible, I was told the earliest they can see the vehicle is on December 20th. That is just shy of two months! When telling them the issue I was sure it should have been moved to the front of the line, but they didn't care. Apparently safety is not a concern for their dealership. I then waited the 52 days for my appointment in which they didn't fix.
Efficient and finished at estimated time.
Did not find the problem I reported. Computer didn't find anything
Business response:
Thank you for sharing your feedback. We're sorry to hear that the issue you reported couldn't be identified. Sometimes, intermittent problems may not appear during diagnostics, but we understand how frustrating that can be. Please don't hesitate to reach out if the issue persistswe're here to help and will do our best to resolve it.
I didn't like anything about it. Did not fix the problem + it is impossible to get service dept. to return my calls. I've called at least 6 times, no one ever answered, left messages, & never received a call back. Overall I love the car I bought at this dealer but would never buy another car there because of service department.
Business response:
We're truly sorry to hear about your experience with our service department. This is not the level of service we strive to provide, and we understand how frustrating it must have been not to have your calls returned or the issue resolved. Your feedback is incredibly valuable, and we'll use it to ensure improvements are made. We're glad to know you love your car, and we would appreciate the opportunity to regain your trust. Please feel free to reach out directly so we can address your concerns and make things right
A salesperson responded to my inquiry and I asked for more photos, since there was only one ( a stock photo, wrong color) and service history. Never heard back. Lost sale.
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the lack of follow-up on your inquiry. This is not the level of service we aim to provide, and we understand your frustration. Your feedback is important, and we'll address this internally to ensure better communication in the future. We're sorry we missed the opportunity to assist you, and we hope you'll consider giving us another chance to provide the service and attention you deserve. If there's anything we can do to make it right, please don't h... read more
The service (once I arrived was fine). It was a nightmare scheduling the service. It was the worst car experience I have ever had. Phones were never answered. Message boxes were full. When I finally reached out to Hyundai US they scheduled an appointment but then 24 hour before the appointment (I had already taken the morning off from work) the appointment was abruptly cancelled...and I needed to start all over with unanswered phones, etc. Frankly, I will never buy a Hyundai again. I have never had anything like this happen ... read more
Oil chsnge service guy forgot to reset oil change on my vehicle/truck. NOW, its reminding me to reset oil change when its due soon which I've already taking my truck in back in Sept 4th for maintenance oil change and he forgot to top off my windshield wiper fluid ... smh
Frequently asked questions about Hyundai of Vacaville
How is Hyundai of Vacaville rated?
Hyundai of Vacaville has a 4.4 star rating with 2,572 reviews.
When is Hyundai of Vacaville open?
Hyundai of Vacaville is open now. It will close at 8:00 p.m.