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Hyundai of Vacaville
- Car Dealers
- Vacaville, CA
About this business
Location details
641 Orange Drive, Vacaville, CA, 95687, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
I was unimpressed by the services received. My tires were deflated to specs without my permission, they also neglected to top off my washer fluid which is a standard, free service, with any oil change. The dealership neglected to do this twice, once at the time of oil change and again for a maintenance appointment. I also didn't appreciate the standard sales gimicks.
Scheduled my car to be detailed(washed) in addition to a diagnosis and even presented coupon for the service when I arrived, customer service rep said it wasn't needed, came to pick up my car on the second day and it wasn't washed, when I brought this up guy asked if I wanted it washed quickly I told him I didn't have the time as I was on my lunch break.In addition to reminding the representative on the first day I dropped my car off I showed him papers for an P0296 code and that an 02 sensor change was suggested from when m... read more
Mal gente resista impacientes no me gusto como nos dio el trato nunca antes había pasado eso tenemos muchos caros Hyundai
Business response:
Hi, Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. I would like to discuss our approach to the situation so we can coach and improve. We appreciate you bringing this experience to our attention. If you are willing, please contact me; Gregory Williams (Sales Manager) at (707) 724-5602 so we can work towards a resolution. I look forward to hearing from you.
The maintenance was a good experiance. However, I told the girl that set up the appointment I have nitrogen filled tires and not to touch them nor rotate them. She said she would make a note for the service guy. When I took in my 2019 Santa Fe and went through what I needed, Logan put it all in the computer. I also told him not to touch nor rotate the tires because they were nitrogen filled. I had checked the tire pressure before going to the daelership. They put air in my tires.
Business response:
2019 Hyundai Santa Fe Limited/ultimate Owner, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
car checked to see if it needed repairs due to recent recall. I was asked if I'd like them to wash my car. YES ! It was returned unwashed. disappointed. 2nd time offered car wash but car returned unwashed when the car was brought in for scheduled maintenance. (purchased maintenance package at time of purchase.)
Business response:
2016 Hyundai Sonata Se/hybrid Owner, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Did a couple service. Oil change and tired rotation. $88. They didn't rotate and it's still costs the same.
Business response:
2018 Hyundai Santa Fe Sport Owner, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out.
I had an appt to test drive a 2018 Toyota Rav4 on Tues, 3/30/21, at 11:30am with Kiki. Several emails were exchanged. I had a text confirmation the car was available from Veronica at 4:35pm the day before the appt. I had another phone message confirmation by the sales manager, Gregory Williams, at 7:05pm the evening before our appt. confirming availability. Our drive there was almost 2 hours from Grass Valley to Vacaville. When we arrived we were told by a salesman that the car was not available and had been sold the evening... read more
Business response:
Hi 2018 Toyota Rav4 Adventure/xle Shopper, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Unable to fix a problem on my car because Hyundai Corporation won't allow them to until a light comes on, even though I was told by the service advisor that the technician experienced the same hesitation I have experienced since 2017. Now the dealership has changed their story and told Hyundai Corp that they didn't experience that hesitation and Hyundai Corp is suggesting I go to another dealership for service to get a second opinion. This is going to get ugly!
Hiccup at front desk..someone wasn't told that we were waiting for vehicle to be serviced. (Lunch break)
Business response:
Hello, 2012 Hyundai Veracruz Gls/limited Owner Thank you for the 4 stars review, we appreciate you taking the time to leave us this feedback. We're looking forward to your next visit with us!
Frequently asked questions about Hyundai of Vacaville
How is Hyundai of Vacaville rated?
Hyundai of Vacaville has a 4.4 star rating with 2,572 reviews.
When is Hyundai of Vacaville open?
Hyundai of Vacaville is open now. It will close at 8:00 p.m.