This profile has been claimed by the business owner or representative.
Hyundai of Vacaville
- Car Dealers
- Vacaville, CA
About this business
Location details
641 Orange Drive, Vacaville, CA, 95687, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
None of the staff was wearing masks, sales staff was too busy partying to assist customers and our final report contained erroneous information.
Business response:
2013 Hyundai Elantra Gls/limited Owner, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (707) 392-4484 so we can work towards a resolution. We look forward to assisting you with your future vehicle needs.
Had an appointment for an oil change and was still at the dealership after 3hrs.
Business response:
Jason M., we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hyundai of Vacaville. We look forward to assisting you with your future vehicle needs.
Unfortunately, they had my car for 6 days and could not find the problem. I guess the car has a mind of its own.
Business response:
2017 Hyundai Santa Fe Sport Owner, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
The back and forth just to get stuff fixed on the car that should of been done way before they even resold the car
Business response:
Hi 2016 Lexus Es 350 Owner, we regret your most recent visit with us was not up to the standards we strive for. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
I was unimpressed by the services received. My tires were deflated to specs without my permission, they also neglected to top off my washer fluid which is a standard, free service, with any oil change. The dealership neglected to do this twice, once at the time of oil change and again for a maintenance appointment. I also didn't appreciate the standard sales gimicks.
Scheduled my car to be detailed(washed) in addition to a diagnosis and even presented coupon for the service when I arrived, customer service rep said it wasn't needed, came to pick up my car on the second day and it wasn't washed, when I brought this up guy asked if I wanted it washed quickly I told him I didn't have the time as I was on my lunch break.In addition to reminding the representative on the first day I dropped my car off I showed him papers for an P0296 code and that an 02 sensor change was suggested from when m... read more
Mal gente resista impacientes no me gusto como nos dio el trato nunca antes había pasado eso tenemos muchos caros Hyundai
Business response:
Hi, Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. I would like to discuss our approach to the situation so we can coach and improve. We appreciate you bringing this experience to our attention. If you are willing, please contact me; Gregory Williams (Sales Manager) at (707) 724-5602 so we can work towards a resolution. I look forward to hearing from you.
The maintenance was a good experiance. However, I told the girl that set up the appointment I have nitrogen filled tires and not to touch them nor rotate them. She said she would make a note for the service guy. When I took in my 2019 Santa Fe and went through what I needed, Logan put it all in the computer. I also told him not to touch nor rotate the tires because they were nitrogen filled. I had checked the tire pressure before going to the daelership. They put air in my tires.
Business response:
2019 Hyundai Santa Fe Limited/ultimate Owner, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
car checked to see if it needed repairs due to recent recall. I was asked if I'd like them to wash my car. YES ! It was returned unwashed. disappointed. 2nd time offered car wash but car returned unwashed when the car was brought in for scheduled maintenance. (purchased maintenance package at time of purchase.)
Business response:
2016 Hyundai Sonata Se/hybrid Owner, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Frequently asked questions about Hyundai of Vacaville
How is Hyundai of Vacaville rated?
Hyundai of Vacaville has a 4.3 star rating with 1,912 reviews.
When is Hyundai of Vacaville open?
Hyundai of Vacaville is open now. It will close at 8:00 p.m.