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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worse customer service I have encountered by a bank in a long time. We applied for a loan and got the run around. Was told we got the loan, then the next day told we did not get the loan. There was absolutely no consistency in the answers to my questions. Requested to speak with a supervisor, and was told they could not verify income on my tax returns because I had my own business and did not work for the company I worked with before. I needed a small personal loan after I was hit by a truck
Business response:
We're sorry to hear this, DeAnn. Our team would like to look into this situation with you further. If you would like to provide additional details for our team to look into, please feel free to submit this through our website as well here: https://www.iccu.com/contact/feedback
The app is great when it works that is constantly forgetting my information and won't send the sms locked out because it forgot my email as well...
Business response:
Thank you for the feedback, Anthony! If you would like to provide additional details for our team to look into, please feel free to submit this through our website as well here: https://www.iccu.com/contact/feedback
It's definitely a step backward with the new app. Constantly asking me to verify the same device, not sending through my OTP, etc. I miss the old and reliable version.
Business response:
Thank you for this feedback, Trent. If you would like to provide additional details for our team to look into, please feel free to submit this through our website as well here: https://www.iccu.com/contact/feedback
The slowest possible transfers seem designed that was to ensure they can charge you overdraft fees
Business response:
We appreciate the feedback, Bryce. If you would like to provide additional details for our team to look into, please feel free to submit this through our website as well here: https://www.iccu.com/contact/feedback
Can't make transfers and took multiple attempts to connect my bank account.
Business response:
We're sorry to hear this, Larisa. Our team would like to look into this with you. If you would like, please submit this to our team here: https://www.iccu.com/contact/feedback
My account is blocked monthly, it takes one to two hours, IF I can get connected to the agent is a waste of time and frustrating. I do not want to change banks, however being to access my information is important to me.
Business response:
We're sorry to hear this, Margie. Our team would like to look into this with you. If you would like, please submit this to our team here: https://www.iccu.com/contact/feedback
I had a check from my place of employment that I needed to cash. I took it to the atm and deposited it there. About a week later a representative from ICCU called and was extremely rude and accused me of fraud. I was just doing what I was instructed to do by my employer. The representative then said I had 60 days to repay it, which I obviously couldn't do and I asked if I could have more time to repay so they wouldn't close out my account, he said NO! So now the account is closed wnd reporting!
Business response:
We're sorry to hear this, Shanna. If you would like to provide additional details for our team to look into, please feel free to submit this through our website as well here: https://www.iccu.com/contact/feedback
Application is so unreliable on transactions history inaccurate Balance really considering not depositing My income into this bank
Business response:
We're sorry to hear this, Andy. If you would like to provide additional details for our team, please feel free to submit this through our website as well here: https://www.iccu.com/contact/feedback
Please fix the back button functionality. If I hit the back button when I'm in something like alert settings for example, I only want to go back one page, not back to the friggin opening page of my account balances. This sucks.
Business response:
We appreciate the review and feedback, Luke.
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,376 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.