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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The app hasn't worked for over 2 weeks and it's very frustrating
Business response:
Hi Jennifer, we are sorry the app was not working! It sounds like our team was able to get in touch and figure out that it was an issue with your phone, not the app. If you run into further issues, feel free to reach out at 1-800-456-5067 or memberservice@iccu.com. Thank you!
I want to start by saying the bank itself is amazing. That being said however, this is the most annoying, aggravating, sketchy attempt for money making I have ever seen from a company except Wells Fargo. This app has what appears to be an intentionally designed glich or programming error that removes your pending charges within an hour or so of them showing up so that it shows you having an available balance of more then you do. Then pushing it through a couple days to a couple WEEKS later. I have a good estimate of what I h... read more
Business response:
Hi Brantley, thank you for your feedback. We have shared this feedback with our team and we have not previously heard of this app issue. Feel free to reach out at 1-800-456-5067 or memberservice@iccu.com and we can help resolve this situation.
The online banking is still broken and it's been broken for almost 2 weeks this app does not work it needs to be fixed I was told it was going to be fixed almost 2 weeks ago
Business response:
Hi Brian, thank you for your feedback. Two weeks ago, we made an update that removed the PIN for devices that accept biometric logins. The PIN will be re-added in an upcoming update. Let us know if you need any help logging in the meantime: 1-800-456-5067 or memberservice@iccu.com. Thank you!
It was so easy before, but now you can't access your accounts easily and if you want to access it you have to go throught all these workarounds. mobile banking should be easy not difficult to access your money. don't get me wrong iccu is great to bank with, but their p app needs a lot of work...
Business response:
Hi Sam, thank you for your feedback! We would love to help with any issues you may be having. Please contact us at memberservice@iccu.com or 1-800-456-5067 and we can help. Thank you!
Log in is a mess and locks out constantly
Business response:
Hi CJ, thank you for your feedback. For some phones, the login screen is delayed. If you wait for the screen to "wink", it won't lock you out and should login normally. Let us know if you run into any further issues: memberservice@iccu.com or 1-800-456-5067. Thank you!
Keeps crashing on me
Business response:
Hi Weston, thank you for your feedback. We are not sure why the app would be crashing on you. Sometimes the app logs out if it is not being used, and to login, you may need to wait a second on the login screen before it will read your login. Please reach out to us if you run into further issues: memberservice@iccu.com or 1-800-456-5067.
It sucked
Business response:
Hi there, thank you for your feedback. If you run into any issues, feel free to contact us at memberservice@iccu.com or 1-800-456-5067.
It won't let me use my fingerprint to get in anymore.
Business response:
Hi Lauren! There is a slight delay in the login for some phones. If you wait for the screen to "wink" or "flash", it will be ready to login as usual.
This app constantly locks me out of my bank. Constantly glitches. Hopefully my money is safe.
Business response:
Hi there, we understand that the app is locking you out. There is a login delay on some phones; if you wait for the screen to "flash" or "wink", it is then ready to login as usual. Rest assured that your money is absolutely safe, there is just a slight login delay for the app on some phones.
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,377 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is open now. It will close at 6:00 p.m.