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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It used to be one of the best banking apps.
Business response:
Hi Edgar, thank you for your feedback. We are happy to hear our app was great and sad that opinion has changed. We are always working on updates to improve our member experience. If you are having difficulty logging in, look at our response to other reviews. If you need any other help, please contact us at 1-800-456-5067 or memberservice@iccu.com.
Over the past 6 months I have been locked out of my account several times because it "doesn't recognize my device". Ive recently called customer service, did all of the suggestions they gave me to try to fix it, and nothing works. Horrible app and a horrible waste of my time trying to fix a problem that should be fixed by the makers of this app not the individual customers.
Business response:
Hi Tayler, some phones have a delayed login screen that affects device recognition. When you open the app, wait for the screen to "flash" and then it is ready for a normal login. We are working on improving this. Our team is now ready to assist our members with this occurrence. Please contact us if you have any questions, 1-800-456-5067.
App works with fingerprint half the time other half doesn't give the option it just makes you enter password
Business response:
Hi Ricky! We love biometric logins and want it to work every time. Sometimes, the login screen is delayed. You will see a "flash" when it is ready to login. We are always working on improving the user experience. Let us know if that doesn't work and we'll help find a solution. You can contact 1-800-456-5067 or email memberservice@iccu.com.
Never let's u log in
Business response:
Hi there! It looks like you are having difficulties logging in. Some phones have a slight delay in the login screen, so if you wait for the screen to "flash", it is then ready to login normally. We are working on improving this. Please give us a call at 1-800-456-5067 or email memberservice@iccu.com if we can help with this or anything else.
Recent updates have caused the app to not remember my phone, therefore it continues to ask me to set a new pin. Annoying.
Business response:
Hi Sara! We are sorry for this difficulty. It looks like some phones have a slight delay in the login screen, so if you wait for the screen to "flash", it is then ready to login normally. We are working on improving this. Please give us a call at 1-800-456-5067 or email memberservice@iccu.com and we can help with this setting.
Honestly a very sad app. So terribly disappointed. Managing my accounts is important for me in my every day life. And also to be able to see if sometimes I have enough money in my account to make a purchase. But the app makes you log in and then asks you to recreate your quick login every single time you use the app. It offers the credentials and makes you recreate a phone ID per every time you create a new log in. Then once you're done with this then you have to wait for it to then tell you it can't retrieve your account in... read more
Business response:
Hi Nathanael, thank you for your feedback. Our app team is actively working on improving the Android experience. One tool you may like to turn on within our app is Snapshot, which allows you to see your balance without logging in. Feel free to contact us to learn more or with more feedback: 1-800-456-5067 or memberservice@iccu.com.
Everytime it updates it gets harder to login. Or makes you put in your fullword instead of the pin.
Business response:
Hi Robyn! With the last update, there is no longer a PIN, but a feature called Snapshot allows you to view accounts quickly without logging in. You can also login with biometrics (facial recognition or fingerprint). Please contact us if you would like help setting up any of these options: memberservice@iccu.com or 1-800-456-5067.
I really wish they would fix the app forgetting the Quick Login information. I have had to re-setup with a PIN and add the device dozens of times now. Please please fix.
Business response:
Hi Erika! We recently updated our app, which required a new login setup. Please let us know if you continue to run into any issues by contacting us at memberservice@iccu.com or 1-800-456-5067. Thank you!
This app makes me angry. I can never just use my fingerprint or pin, it ALWAYS makes me put in my password, and then makes me input a pin, and THEN it makes me name my damn phone EVERY single time I login. I hate this stupid app. Navy Federal has a great app. ICCU should learn from them.
Business response:
Hi Casey! Thank you for your feedback. Our team has been made aware of the biometric delay on Android, and they are working to improve the speed time. (Fingerprint currently works but has a 10-second delay.) More updates to come. If you have further questions or feedback, you can email memberservice@iccu.com or call 1-800-456-5067.
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,330 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.