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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cannot deposit checks, cannot transfer money between accounts, cannot change account settings, cannot contact support. All options that require pressing a button and not just staring at the screen causes an immediate log out
Business response:
Hi Nathan! There are several issues mentioned here that we haven't seen with other phones. Please reach out to us at memberservice@iccu.com or 1-800-456-5067 and our team would be happy to help work through these with you.
the quick login on the app doesn't work almost every time I login I have to reset it up. Either fix it or get rid of it
Business response:
Hi Dexter, thank you for your feedback. If you're having troubles logging in, wait for the screen to "flash" then it is ready to login as usual. Some phones have a delay, and we are working on improving this. For more help, please contact us at memberservice@iccu.com or 1-800-456-5067. Thank you!
Since the last update, something goes wrong every time I use this app. "An unexpected error has occurred" followed by temporarily locking my account access is the most common problem. The app also forgets who I am for the quick login and I have to reenable it. It also asks me at least once a day to verify my device. If I didn't have to use it for many of my online banking needs, I'd get rid of it.
Business response:
Hi Kelly, thank you for your feedback. The unexpected error and login errors are due to a login delay that occurs on some Android phones, we are working on fixing this. When you open the app, wait for the screen to "flash" and then it is ready for a normal login. For more help, contact us at memberservice@iccu.com or 1-800-456-5067. Thank you!
This is the poorest app I have ever seen. To enter a birth date you have to go back a month at a time then it would work any way any how look at another institution that can get it's act together!
Business response:
Hi Gerry, thank you for your feedback. We will let our development team know of this issue. We apologize for the inconvenience. Please reach out to us at memberservice@iccu.com or 1-800-456-5067 if we can help with anything else.
I hate, hate, hate this app! What's with constant security questions? This app used to remember my sign in info, now it asks the security questions and won't allow me to sign in. It once was a good app, now it's garbage.
Business response:
Hi Brian, we are sorry you have had a negative experience with our app. Some Android phones currently have a login screen delay, which prompts security questions. We are working diligently to improve this. In the meantime, when you open the app, wait for the screen to "flash", then it is ready for a normal login. Contact us with any questions.
Glitchy, can't get the screen to be anything but blank so inconvenient.
Business response:
Hi there, thank you for your feedback. For some phones, the login is delayed, but the screen should not remain blank. Please contact us at memberservice@iccu.com or 1-800-456-5067 and we can help get this app working on your phone.
It used to be one of the best banking apps.
Business response:
Hi Edgar, thank you for your feedback. We are happy to hear our app was great and sad that opinion has changed. We are always working on updates to improve our member experience. If you are having difficulty logging in, look at our response to other reviews. If you need any other help, please contact us at 1-800-456-5067 or memberservice@iccu.com.
Over the past 6 months I have been locked out of my account several times because it "doesn't recognize my device". Ive recently called customer service, did all of the suggestions they gave me to try to fix it, and nothing works. Horrible app and a horrible waste of my time trying to fix a problem that should be fixed by the makers of this app not the individual customers.
Business response:
Hi Tayler, some phones have a delayed login screen that affects device recognition. When you open the app, wait for the screen to "flash" and then it is ready for a normal login. We are working on improving this. Our team is now ready to assist our members with this occurrence. Please contact us if you have any questions, 1-800-456-5067.
App works with fingerprint half the time other half doesn't give the option it just makes you enter password
Business response:
Hi Ricky! We love biometric logins and want it to work every time. Sometimes, the login screen is delayed. You will see a "flash" when it is ready to login. We are always working on improving the user experience. Let us know if that doesn't work and we'll help find a solution. You can contact 1-800-456-5067 or email memberservice@iccu.com.
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,377 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open at 9:00 a.m.