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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I use to like this app a lot but now it won't even work just tells me my app has closed. Rather upsetting.
Business response:
Hi Tiffani, thank you for your feedback! On 2/14, eBranch was down and users could not log in to the app. That issue was fixed the same day. Please let us know if you run into any further issues: memberservice@iccu.com or 1-800-456-5067.
what happened cant get logged in?
Business response:
Hi April! On 2/14, eBranch went down for a bit, and this also made it so the app wasn't working. The issue was resolved that same day. Please let us know if you run into further issues: memberservice@iccu.com or 1-800-456-5067.
Couldn't get the app to load my account. After 10 minutes of waiting the app finally crashed.
Business response:
Hi Clint, thank you for your feedback! On 2/14, our app wasn't working while eBranch was down, but the issue was resolved the same day. Please let us know if you run into further issues: memberservice@iccu.com or 1-800-456-5067.
I have had SO many problems with this app since Decemeber. All I want to do is check balance and transfer money between accounts and it just doesnt work half the time.
Business response:
Rebecca, thank you for letting us know! We are looking into the situation. It is true that on 2/14, eBranch went down, so the app also wasn't working, but the issue was resolved the same day. If you run into further issues, please contact us: memberservice@iccu.com or 1-800-456-5067.
App hasn't worked for the last two days, keeps crashing right after I log in. thought it was just my phone so I rest it, still didn't fix it so I deleted and reinstalled the app, still not working.
Business response:
Hi Kyle, thank you for your feedback! eBranch was down on 2/14, but it looks like you had this issue before eBranch went down. We are informing our development team and will look into the situation.
I had been using the app for months and it and the card control app worked great. During the last two weeks, though, it has stopped working and crashes EVERY TIME I try to log on to either app (I realize they work in unison). I have called customer support repeatedly to try to get some help and find a solution to the problem. The frustrating thing is I can get NO help from anyone. No one has any idea what's happening or that there is even an issue with the app.
Business response:
Hi Carol, thank you for your feedback! We are sorry you have not received help toward a solution. Our development team is looking into this situation to figure out what may be going on.
Just updated my app and now it won't fully load and open. Wish I'd never updated it. Worked perfectly fine before.:(
Business response:
Hi Lisa, thank you for your feedback! We have looked into your situation and it looks like you are using a version before Android 7.0, which our app does not support. We are sorry for this inconvenience.
quit working after some time, wont load accounts
Business response:
Thank you for your feedback! It looks like some user accounts are having a hard time loading properly. Our development team has been made aware of this issue and is working on a solution. Please contact us if we can help with anything else: 1-800-456-5067 or memberservice@iccu.com. Thank you!
stuck at "retriving accounts" hope this isnt a taste of thingz to come. Updated, I understand android versions 7-9 are supported, spent the whole weekend updating phone still at version 6 after several updates. Am I forced to purchase a new phone just to have the privalage to use the app? not very customer friendly.
Business response:
Hi there! That is correct, if a phone is Android 6 it cannot become a later version. We are sorry we cannot maintain all versions. We currently support our app for Android 7 through 9. Please contact us at memberservice@iccu.com or 1-800-456-5067 for further help.
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,377 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open at 9:00 a.m.