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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Why did you not just update the same app you had? Now I have to call the bank and figure out how to log in because apparently the information that is in the system isn't what I put in there in the first place, now I can't get into my account and I really need to today. Ridiculous
Chat doesn't work, everything is enlarged and no cross customer transfer? I want the old app back!
Business response:
Hi Tiffany! We have had a much higher chat volume than expected today, but this should be resolved shortly. We apologize for any frustrations and inconvenience. Please reach out to us if you still need assistance with anything at memeberservice@iccu.com. Thank you!
So we have to download a new app before we can access our accounts? Tried to do the process and it keeps saying server unavailable.. I just would like to access my bank account...... Very inconvenient.
Business response:
We are sorry to hear you are having issues and apologize for the inconvenience, Nichole. You should be able to download the new app now. If this still isn't working for you, please reach out to us at memberservice@iccu.com or (800) 456-5067. Thank you!
Why the hell did you change your perfectly fine app. This app sucks so bad. The interface is a web browser instead of streamlined. Please go back. This does not make me feel more secure on the web, this makes me absolutely furious. There was nothing wrong with your old app.
Business response:
Hi RJ! Thanks for your feedback. We understand your frustration and apologize for any inconvenience. We believe it’s important to provide our members excellent tools to help them achieve financial success and this system offers many new options that will be great for this. Once the kinks are worked out we think you’ll be happy with the system.
The old app was more concise and simple in its functions.
Business response:
Hi Barbara! We understand your frustration and apologize for any inconvenience. We believe it’s important to provide our members excellent tools to help them achieve financial success and this system offers many new options that will be great for this. Once the kinks are worked out we think you’ll be happy with the system.
Didn't have a clue that there was going to be a new app your Website design. I have NO CLUE what has happened on my account for the last 2 days. Thanks a bunch for that.
Business response:
Hi Hollie! Sorry to hear about your frustrations. If you are still having issues logging in, please message us and we will have a team member follow up with you as soon as possible. Thank you!
I'm trying to search for a posting to my account, which would have been a debit and then a credit. It's impossible! This app is garbage.
Business response:
Hi Galene! Sorry to hear about your frustrations. We'd love to have a team member reach out to you and help you work through this. If you could please message us at memberservice@iccu.com, we'd appreciate it. Thank you!
Convenience taken completely out of the equation. The setup took over 20 minutes and was far from a smooth process. Finally set up my account and it's going to slow to even log in.
Business response:
Hi Jake! Thanks for the feedback. We were having some issues with slowness today and apologize for this inconvenience. Please let us know if we can help with anything else. Thank you!
I should just be able to log in like I normally did. Now it's this huge run around trying to authenticate me. Your old app was better. This "new and improved" one is just very sub par.
Business response:
Sorry to hear about your frustrations, Jessica. We appreciate your feedback and will pass it along to our team. Once you get setup in the new system, it should be easy to login. If you are still having any issues, please reach out to us at memberservice@iccu.com and we will have a team member follow up with you. Thanks again!
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 3.9 star rating with 7,961 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.