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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I know there was plenty of notice given of the changes, but that is what frustrates me more about this update. You could have easily rolled out the website first and then the app later. I'm not sure what the motivation to change was, but this was very poorly executed. I get wanting new financial tools, but test the live version before force updating everything else. Love the bank, but messing with online access in a world that depends on online access is not a very smart move. Suffering through the kinks...
Business response:
Hi David! We're sorry to hear about your frustrations. We can assure you that thorough testing was performed. We did run into a few issues, but these should be resolved now. Please let us know if there is anything we can help with. Thanks!
Would have been nice to get notice of this change. Nothing works right balances aren't up to date
Business response:
Hi Jennifer! We are sorry to hear about your frustrations. We were having some issues, but all should be working now. If you are still having any trouble, please reach out at memberservice@iccu.com or (800) 456-5067. Thank you for your feedback!
I've uninstalled this app 3xs and it won't open.... You need to learn to let your customers know when your doing new things with there bank.
Bring back the original
After being forced to seitch over, followed by being locked out, and having the call center take forever to answer, looks like thats 3 strikes
Business response:
Sorry to hear that Taylor and appreciate your feedback. Our call volume was higher than expected today and we apologize for any inconvenience.
Realy makes me want to switch bank's does not even work on my phone font is way to big to work no notice of app change just grrrr 😳
Business response:
Hi Jon. Sorry to hear you feel this way. We'd like to have a team member work with you to resolve your issues. If you could please send us a message to memberservice@iccu.com, we'll have someone follow up with you as soon as possible. Thanks!
The old app worked perfectly so I don't understand why we were forced to update it. The new app is very slow and I can't even figure out how to transfer money to another iccu member. Used to have other accounts saved and now they don't show up. I guess I won't be using the app anymore.
I'm so extremely unsatisfied...the old app worked just fine and now this new one of yours won't even let me check my accounts saying it can't find my accounts based on the information I gave. All of my information is correct. Now I have no way of checking my accounts I can't even call on my card. Change it back to the old app.
Try to sign in and it wants me to reset my password. Should've left it alone.
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 3.9 star rating with 7,961 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.