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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Your migration has failed horribly. We will be taking our business elsewhere. Down time, even for a day or 2, costs people money. And you dont mess with peoples money.
Business response:
Hi Zach, we are very sorry to hear this and would love to have a team member reach out to you and see what we can do. If you'd like to send us a message to memberservice@iccu.com, we'll have a team member follow up with you. Thanks for your feedback!
I really dont like this at all. Go back to the old one it worked better.
This app is less functional, more arcane, slower, and less secure than the old one. A downgrade in every way. Cross customer transfers are now only available as bill pay, meaning that they take 1-3 days to process? Genius. And payments that you submit aren't visible in either history or scheduled, no pending, and available balance doesn't reflect said payment. Great job ICCU, you're contributing to mediocrity.
Business response:
Hi Ben! Sorry to hear about your frustrations. In the new system you can view your scheduled and payment history under Bill Pay. You will still be able to do cross-customer transfers, you just will no longer be able to do cross-customer transfers to non-eBranch users. Please reach out if there is anything else we can help with. Thank you!
To think a company will roll out an online and an app change with zero notice and now make it almost impossible to get accurate account information for a financial institution this is one of the worst decisions to make I am taking my accounts elsewhere immediately ... Stupid stupid bank
Business response:
Sorry to hear this, Ernest. We'd love to have a team member reach out to you. If you'd like please send us a message to memberservice@iccu.com. Thanks!
This site is a piece of crap. What the hell happened to the prior site? It worked!
Business response:
Hi Art. We had been having some intermittent issues, but all should they should be working now. If you are still having issues, please reach out to use at memberservice@iccu.com or (800) 456-5067. Thank you!
Disappointing to see a wonderful community bank take a number of steps back with online/mobile banking. I would move my accounts if it were not for the wonderful staff, although....I would not recommend ICCU to any new customers until they replace or fix the mobile/online banking experience. Usability issues, missing transaction issues, and a reliance on security questions that anyone who knows me probably knows the answer. Two factor authentication should send an email or text, not have you answer a security question that o... read more
Business response:
Hi Seth! We appreciate your feedback and want you to know we are diligently working on the kinks in the system. These should be resolved shortly. Please reach out if we can help with anything in the interim. Thanks again!
We're closing our accounts anyway. The credit unions customer service has really declined. This ap is horrible. You make it impossible to do anything.
Business response:
We are sorry to hear this, Kathy. We'd be happy to have a team member follow up with you to see what we can do. If you'd like, please message us at memberservice@iccu.com and we'll have someone follow up with you. Thank you for your feedback!
Some notice would have been nice, I had to install this at 4 red lights so as not to be texting and driving....UGH
Business response:
Sorry to hear about your frustrations, Lisa. Please send us a message to memberservice@iccu.com if there is anything else we can help with. Thanks!
This app is NOT user friendly it was such a pain to register. I had to call the bank just to register which is rediculous for a mobile app which should be easy to get to at ALL times. I also dont understand why the old app had to be delated in order to get this horrible new app.The old one was just fine, this update is severely disapionting.
Business response:
Hi Emalee! We are sorry to hear about your frustrations. We were having some issues, but all should be working now. Please let us know if we can help with anything. Thank you!
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 3.9 star rating with 7,961 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.