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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I deleted the old ICCU app and installed the updated version. I was directed to go to the full site to verify my information and change my password. I clicked the choice to send a temporary password via text message which was about an hour ago, and still have not received it. I have tried to start over but it keeps taking me back to the page to enter the temp password...so as of now, I'm locked out if my account. Very frustrating and disappointing.
Business response:
Hi Alesha! So sorry to hear about your frustrations. We were having some issues, but all should be working now. If you are still having any trouble, please reach out at memberservice@iccu.com or (800) 456-5067. Thank you for your feedback!
Why did it have to change? The other one worked great, the new is way too technical and isn't even up to date for my transactions. They are behind by almost a week. Not acceptable.
Business response:
Hi Cody! We wanted to provide our members with an upgraded system that has better features and security. Transactions are working intermittently, but this issues should be resolved shortly. Thank you for your feedback!
Get ready to waste half of your day setting it all up, and half the time it never sends you an email or text......
Business response:
Hi Ryan! If you are still having issues, please reach out to us via memberservice@iccu.com or (800) 456-5067 and a team member will work with you to get this resolved. Thanks!
Old app was perfectly fine. Now the old one doesn't work nor does the new one! That makes perfect sense doesn't it?
Time consuming and not as useful as old app.
Business response:
Sorry to hear you feel this way, Eloise. We appreciate your feedback and will pass it along. We believe that once members are familiar with the new system, they will appreciate the added features and security.
To dang slow.
Business response:
Thanks for your feedback, we are working on the slowness issue and hope to have it resolved shortly. We understand your frustration and apologize for any inconvenience. We'd love to have a team member work through this with you. If you'd like, please message us at memberservice@iccu.com or (800) 456-5067. Thanks again!
App isn't working on my S5.
Business response:
Hi Thomas! Sorry to hear you are having issues. The app should be working on the S5, we'd love to have a team member work through this with you. If you'd like, please message us at memberservice@iccu.com or (800) 456-5067. Thank you!
The other app was so easy to use, this one won't even show me transactions within the last week, transactions the other app already had posted. Horrible. I didn't even log out because I don't know where it is and it takes forever and a day to load. (And do the verification process)
Business response:
Hi Rachel! Thanks for your feedback. We have known issues with transactions and slowness in the system that we should have resolved shortly.
This app is frustrating and I am having issues seeing recent transactions. I can see a change in balance but no transaction to show the reason for the change. I also can't transfer funds.
Business response:
Sorry to hear you are frustrated, Elizabeth. We do have a known issue with transactions that should be resolved shortly. For all other issues, please reach out to us at memberservice@iccu.com and we'll have a team member follow up with you as soon as possible. Thanks for the feedback, we appreciate it.
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 3.9 star rating with 7,961 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.