This profile has been claimed by the business owner or representative.
Indra Energy
- Utilities
- Philadelphia , PA
About this business
Location details
1515 Market Street, Suite 1200, Philadelphia , PA, 19102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This company has very sketchy business practices. They lure you in with the idea that you are getting electricity from a more cost efficient and renewable place but undoubtedly just price gouges. I contacted them about the abnormal price during the warmest months of the year but the only thing they can say is market fluctuation to the sum of a $400 and the $600 bills. When I dug further, I used even less energy than last year but paid quadruple more. With that said if gas prices are not $25 a gallon why are my kilowatts. Thi... read more
Business response:
Hello ****** *******Indra Energy (Indra or the Company) is in receipt of your message submitted through the Better Business Bureau (BBB). We regret to learn of your experience and would like to review the details of the account; however, our records do not show an energy account associated with your name or the details found in your review. For us to further investigate your concerns, we kindly ask that you please provide us with the name of the account holder and/or the energy account number in question. We look forward to ... read more
A rep from Indra Energy showed up at my doorstep, taking my comed account information telling that it is only for renewable energy research purposes and they would send us offers in the future for switching to renewable energy.Later I find out that they have signed me up for Indra Energy as a supplier.I would like to cancel this asap. Will keep others posted on how Indra Energy handles this case.Thank you
Business response:
In response to *************************** (the Consumer) complaint, we researched our records and confirmed he enrolled his electric account with Indra Energy (Indra or the Company) on August 4, 2022, into a variable rate plan which included an introductory rate of $0.10100 per kWh for the first billing cycle and followed by a variable rate thereafter.Upon receipt of the customers cancellation request on August 5, 2020, Indra immediately rescinded the customers electric account; therefore, his energy account has not and wil... read more
My wife answered a telemarketer from Indra/Palm and agreed to a trial rate since they guaranteed lower rates. They were very convincing. My June combined elec/gas was $945.28. I spoke to **** and if i had stayed with **** the **** would have been $180.26. My wife has a disability and when I spoke to them today and cancelled their service I assured them that without anything in writing this could not be valid. The people I spoke with were Indian sounding with a dog barking in the background. I have paid over the last 6 months... read more
Business response:
Thank you for bringing your concerns to our attention. In response to your message, we researched our records and confirmed that ************************** enrolled the electric and natural gas accounts with Indra Energy (Indra or the Company) on November 10, 2021. ************* completed a valid Third-Party Verification (***) recording, during which she confirmed she was authorized to enroll the account into an introductory rate of $0.06200 per kWh and $0.33000 per Ccf, both for the first billing cycle and followed by a var... read more
Beware of this company. I recently switched energy providers and had never been charged over $90 in a month from Indra. My last two weeks (not typical monthly billing cycle) I was charged almost $140 on top of my final months ****. When I called them, I was told that "rates change" and I was being charged the highest rate for those final two weeks. Long story short, they engaged in predatory pricing and took me for a ride one last time. Do not deal with these people. They will squeeze every last dime they can from you if you... read more
Business response:
In response to *************************** (the Customer) complaint for *****************************, ******************************************** or the Company) researched its records and can confirm that the ********* electric account began receiving service from Indra on May 27, 2022. The signed agreement that was voluntarily completed, included an introductory rate of $0.06400 per kWh for the first month, followed by a fixed rate of $0.21800 per kWh for the next 12 (twelve) billing cycles with no guarantee or promise o... read more
This company is calling me NONSTOP for over a week now. I get 2-4 calls a day, even with blocking the numbers. I told them multiple times I am not interested, and to stop calling me. This is an incredibly annoying, disrespectful, and terrible business practice.
Business response:
In researching our customer database, we were unable to locate an energy account for the customers name or email address provided in your complaint correspondence.? To assist the complainant, please kindly provide us with the telephone number so we can add it to our internal Do Not Call list in order to prevent future solicitation calls.
Hi Indra energy PR person! Your sales agent was incredibly aggressive and misleading. They at no point said that they were from Indra (instead implying that they were from * * * * *) and then sped through the sign up process without letting me know that this was a supplier switch, what any fees were, what the rates were, or that I would get a notice from * * * * *in the mail stating that the switch was going to happen. It's ridiculous to think that you aren't aware of these predatory sales tactics, but I know you have to pre... read more
Business response:
In response to the concerns expressed by ********************************** (the Customer), we researched our records and confirmed that following a conversation with a door-to-door sales agent on June 6, 2022, **************** willingly completed a signed agreement providing his consent to enroll his electric account with Indra Energy (Indra or the Company). Though initially interested in our electric service, **************** had a change of mind and on June 13, 2022, contacted our customer service department to cancel the... read more
I had a man, "Kobe", posing as a ***** employee and saying that he was with my current energy supplier. I knew my supplier through ***** had recently changed but could not remember the name and he said he was there to confirm I was aware of the recent supplier change. He said that my current supplier was Indra (when it was actually *****) and all I had to do was confirm he talked with me because ***** sent him out to talk with customers. I signed because he said all I had to sign to confirm we discussed the supplier change a... read more
Business response:
Indra Energy (Indra or the Company) appreciates Ms. ********* ****** (the Customer) for bringing this matter to our attention. We researched our records and confirmed that on May 9, 2022, the Customer enrolled her electric account with Indra Energy (Indra or the Company), by completing a signed contract including an introductory rate of $0.07400 per kWh for the first month, followed by a fixed rate of $0.12900 per kWh, for the next 12 (twelve) billing cycles. Though signing the contract, the Customer showed initial interest ... read more
I had a very very bad experience with Indra Energy . They offered me better rate for the gas and easy to cancel . I am end up paying more than double gas **** Last couple of months even after I cancel the services still they generate the ****. Indra Energy service is very very bad. Indra Energy customer service is too bad as they don't take the ownership or respond proper.I am waiting to get out Indra Energy .Enough of your services for me . They are not eligible for a star .. In order to post this comment ,I am giving a sta... read more
Business response:
In response to **************** ********* ********* (the Customer) enrollment concerns, we researched our records and confirmed that on December 2, 2021, the Customer began receiving natural gas service from Indra Energy (Indra or the Company). An Enrollment Confirmation (EC) letter was mailed to the Customer which included an introductory rate of $0.29000 per kWh for the first billing cycle, and a variable rate thereafter. On February 16, 2022, the Customer contacted ********************** regarding his natural gas account.... read more
I was told that my monthly **** would decrease. However I was charged almost double my last **** even though I used less energy this past month.
Business response:
In response to the recent concern shared by *** ***** ******** (the “Customer”) we researched our records and confirmed that on December 6, 2021, she completed a valid signed agreement, allowing her residential electric account to become enrolled with Indra Energy (“Indra” or the “Company”) into a variable rate plan with an introductory rate of $0.08900 per kWh for the first month, followed by a variable rate thereafter, without guaranteed savings. A copy of the Signed Contract, including the Contract Summary and Terms and C... read more
Frequently asked questions about Indra Energy
How is Indra Energy rated?
Indra Energy has a 3.6 star rating with 1,728 reviews.
When is Indra Energy open?
Indra Energy is closed now. It will open tomorrow at 8:00 a.m.