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Indra Energy
- Utilities
- Philadelphia , PA
About this business
Location details
1515 Market Street, Suite 1200, Philadelphia , PA, 19102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Your company has engaged in predatory pricing and took advantage of seniors like my parents who are living on social security. They were promised savings but have seen nothing but higher energy bills.Indra Energy has been consistently higher than *****. For July and August, their electric bill was over $500. Invoice dated July 20, 2022, had Indra Energy kilowatt commodity charge of ********** and ***** kilowatt delivery service charge of ********. The invoice also states, To save money, you must be buying your electricity fr... read more
Business response:
Indra Energy (Indra or the Company) appreciates you bringing this matter to our attention. Per review of our records, your father, *****************************, enrolled his electric account with Indra on October 1, 2010, into a variable rate plan.Mr. ******* electric account has since been cancelled. The last day with Indra was on or around October 13, 2022, and he will not be charged a cancellation fee. Please note that service end-dates are at the sole discretion of the utility and are not influenced by Indra. Based on o... read more
0 stars if possible. Lied about being sent by my energy delivery company, asked me to acknowledge my energy deliverer's rate increase and told me to do that I had to sign a form they presented me on a cell phone that actually enrolled me in their service. I asked point blank if I was signing up for a new supplier and was told I was not. Even had the gall to leave a card for my neighbor who was hospitalized at the time. Received a $330 energy bill this morning and went ahead and gave them a call to make sure I wasn't enrolled... read more
Business response:
Indra Energy (Indra or the Company) appreciates you bringing this matter to our attention. Per review of our records, you enrolled your electric account with Indra on June 15, 2022, into an initial rate of $0.09900 per kWh for the first month, followed by a fixed rate of $0.22320 per kWh for twelve (12) billing cycles. Your electric account has since been cancelled. Your last day with Indra is on or around October 7, 2022, and you will not be charged a cancellation fee. In reference to the sales presentation, please be assur... read more
This company came to my door under the guise that they were affiliated with ***** electric company doing an unofficial energy audit, asking if we had clean energy. They told my husband that we would save lots of money through switch to their company and their clean energy alternatives. When I go the **** I saw a $340.23 charge from ****************** added on to my regular electric ****. They grossly misrepresented themselves and flat out lied about what their company could do for my family. They told my husband that I would... read more
Business response:
Thank you for bringing your concerns to our attention. We researched our records and confirmed that *************************** enrolled the electric account with Indra Energy (Indra or the Company) on February 24, 2022, into an introductory rate of $0.07300 per kWh for the first billing cycle, followed by a variable rate thereafter. The Enrollment Confirmation packages, including the terms and conditions of this plan, were provided to the customer following the enrollment. Please be assured that Indras sales agents are trai... read more
This company has very sketchy business practices. They lure you in with the idea that you are getting electricity from a more cost efficient and renewable place but undoubtedly just price gouges. I contacted them about the abnormal price during the warmest months of the year but the only thing they can say is market fluctuation to the sum of a $400 and the $600 bills. When I dug further, I used even less energy than last year but paid quadruple more. With that said if gas prices are not $25 a gallon why are my kilowatts. Thi... read more
Business response:
Hello ****** *******Indra Energy (Indra or the Company) is in receipt of your message submitted through the Better Business Bureau (BBB). We regret to learn of your experience and would like to review the details of the account; however, our records do not show an energy account associated with your name or the details found in your review. For us to further investigate your concerns, we kindly ask that you please provide us with the name of the account holder and/or the energy account number in question. We look forward to ... read more
A rep from Indra Energy showed up at my doorstep, taking my comed account information telling that it is only for renewable energy research purposes and they would send us offers in the future for switching to renewable energy.Later I find out that they have signed me up for Indra Energy as a supplier.I would like to cancel this asap. Will keep others posted on how Indra Energy handles this case.Thank you
Business response:
In response to *************************** (the Consumer) complaint, we researched our records and confirmed he enrolled his electric account with Indra Energy (Indra or the Company) on August 4, 2022, into a variable rate plan which included an introductory rate of $0.10100 per kWh for the first billing cycle and followed by a variable rate thereafter.Upon receipt of the customers cancellation request on August 5, 2020, Indra immediately rescinded the customers electric account; therefore, his energy account has not and wil... read more
My wife answered a telemarketer from Indra/Palm and agreed to a trial rate since they guaranteed lower rates. They were very convincing. My June combined elec/gas was $945.28. I spoke to **** and if i had stayed with **** the **** would have been $180.26. My wife has a disability and when I spoke to them today and cancelled their service I assured them that without anything in writing this could not be valid. The people I spoke with were Indian sounding with a dog barking in the background. I have paid over the last 6 months... read more
Business response:
Thank you for bringing your concerns to our attention. In response to your message, we researched our records and confirmed that ************************** enrolled the electric and natural gas accounts with Indra Energy (Indra or the Company) on November 10, 2021. ************* completed a valid Third-Party Verification (***) recording, during which she confirmed she was authorized to enroll the account into an introductory rate of $0.06200 per kWh and $0.33000 per Ccf, both for the first billing cycle and followed by a var... read more
Beware of this company. I recently switched energy providers and had never been charged over $90 in a month from Indra. My last two weeks (not typical monthly billing cycle) I was charged almost $140 on top of my final months ****. When I called them, I was told that "rates change" and I was being charged the highest rate for those final two weeks. Long story short, they engaged in predatory pricing and took me for a ride one last time. Do not deal with these people. They will squeeze every last dime they can from you if you... read more
Business response:
In response to *************************** (the Customer) complaint for *****************************, ******************************************** or the Company) researched its records and can confirm that the ********* electric account began receiving service from Indra on May 27, 2022. The signed agreement that was voluntarily completed, included an introductory rate of $0.06400 per kWh for the first month, followed by a fixed rate of $0.21800 per kWh for the next 12 (twelve) billing cycles with no guarantee or promise o... read more
This company is calling me NONSTOP for over a week now. I get 2-4 calls a day, even with blocking the numbers. I told them multiple times I am not interested, and to stop calling me. This is an incredibly annoying, disrespectful, and terrible business practice.
Business response:
In researching our customer database, we were unable to locate an energy account for the customers name or email address provided in your complaint correspondence.? To assist the complainant, please kindly provide us with the telephone number so we can add it to our internal Do Not Call list in order to prevent future solicitation calls.
Hi Indra energy PR person! Your sales agent was incredibly aggressive and misleading. They at no point said that they were from Indra (instead implying that they were from * * * * *) and then sped through the sign up process without letting me know that this was a supplier switch, what any fees were, what the rates were, or that I would get a notice from * * * * *in the mail stating that the switch was going to happen. It's ridiculous to think that you aren't aware of these predatory sales tactics, but I know you have to pre... read more
Business response:
In response to the concerns expressed by ********************************** (the Customer), we researched our records and confirmed that following a conversation with a door-to-door sales agent on June 6, 2022, **************** willingly completed a signed agreement providing his consent to enroll his electric account with Indra Energy (Indra or the Company). Though initially interested in our electric service, **************** had a change of mind and on June 13, 2022, contacted our customer service department to cancel the... read more
Frequently asked questions about Indra Energy
How is Indra Energy rated?
Indra Energy has a 3.6 star rating with 1,790 reviews.
When is Indra Energy open?
Indra Energy is closed now. It will open at 8:00 a.m.