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INFINITI of Peoria
- Car Dealers
- Peoria, AZ
About this business
Location details
9167 W. Bell Road, Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
They recommended a break repair that was over $ 400.00 that was not needed. They said break pads had 3 mm left and rotors needed to be turned. I declined the repair because I could do it myself. I discovered the break pads had 6+ mm left and rotors were fine. I spent over $ 200.00 on parts I didn't need to spend.
Business response:
Thank you for taking the time to provide your feedback. We strive to make service recommendations based on vehicle inspections and to help customers make informed maintenance decisions for their vehicles. We appreciate hearing different perspectives on the service experience as they help us continue refining our processes and communication. If you would like to discuss your visit further, please contact Chris Rippey, our Service Manager, at crippey@vtaig.com.
Drove it in with a check engine light on. After they checked it out vehicle no longer Drove and every single light on the dash was lit up. Only good thing about visit is thatwas i wasn't charged for the visit. Had to have my car towed home. Was driving fine other than the light before visit.
Business response:
We understand how disruptive it can be when a vehicle leaves a service visit in a different condition than when it arrived. Our team is committed to careful diagnosis and proper handling of every vehicle throughout the process, and feedback like this is important for our internal review. We appreciate you taking the time to share your experience. Please contact Chris Rippey, our Service Manager, at crippey@vtaig.com so we can review the situation with you directly.
The service was on 4/23/26..Im still waiting on them to finish the job.They order a piece for my driver side seat belt and a piece for my steering. I called twice to find out if the pieces came in and I left a message no one even return my call.
Business response:
Ongoing delays with parts and lack of callback can be frustrating, especially when a repair is already in progress. Our team works to keep service updates clear and timely so customers know where things stand throughout the process. We appreciate you bringing this to our attention. Please contact Chris Rippey, our Service Manager, at crippey@vtaig.com so we can check the status of your parts and follow up with you directly.
Gave me the runaround declined to take my deposit ? Then said they sold it and then called me back to say it's available ! Now the listing is gone and they won't answer my calls ?? Going to call Corporate and the AZ attorney General the behavior in NOT acceptable I would recommend to everyone to stay away from Peoria Infiniti/Nissan They are Frauds and Con Artists
Business response:
We appreciate feedback regarding your recent sales experience and the concerns raised about communication, availability, and follow-up. The team remains committed to providing clear information, consistent updates, and a professional and transparent process for all customers. Input like this is valuable as we continue improving coordination and responsiveness across departments. We would welcome the opportunity to discuss this further and can be reached at Jon Parske, our General Sales Manager, at JParske@vtaig.com.
They did not solve any of the issues. They raised my headlights way too high to where I can't see the road at all now only signs. Left my car filthy from their mechanics. Stole my car and used it as their personal uber overnight raising the mileage by 100+ miles. Car still smells musty. Costs me $300 in a detail to get all the oil off my car inside and out. Caused damages inside. Don't go here.
Business response:
We take your feedback seriously and understand your concerns regarding the outcome of your service visit and the condition in which your vehicle was returned. Proper vehicle handling, clear communication, and quality workmanship are important standards we strive to maintain. We would appreciate the opportunity to review your visit and service records in more detail to better understand your concerns. Please contact Chris Rippey, our Service Manager, at crippey@vtaig.com for further assistance.
Their customer service sucks. Read yelp reviews they suck!!! Go somewhere else
Business response:
Your feedback is important to us, and we are sorry to learn about your disappointment. Your concerns help us identify areas where we can work to improve our approach to serving our customers better. We would appreciate the opportunity to discuss your experience further. Please contact our General Sales Manager, Jon Parske, at JParske@vtaig.com so we can work toward a resolution.
Horrible service. No pride in their dealership. I will not go back there again.
Business response:
We are disappointed to hear that you feel this way about your experience with us. Your feedback is invaluable to us as we work to improve our service standards. We understand how frustrating it can be when expectations are not met, and we take your concerns seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Emilio Tapia, our Service Manager, at 623-523-6281 so we can address these issues directly.
They don't answer your questions and all they want to do is charge you for the most ridiculous things. Very pricey.
Business response:
Your concerns are noted and we understand your frustration. Your feedback is valuable to us as we continuously work to improve our service approach. We want to ensure every customer feels heard and receives clear explanations about any recommended services. Please reach out to Emilio Tapia, our Service Manager, at 623-523-6281 so we can discuss your experience and work toward a resolution.
Terrible service. Ted is a compete bad rep for dealership.
Business response:
Your feedback is invaluable to us and we are sorry to hear that you were disappointed with your experience. We take concerns about our team members seriously and want to ensure every customer receives the quality experience they deserve. Please reach out to Emilio Tapia, our Service Manager, at 623-523-6281 so we can discuss your experience further and work toward a resolution.
Frequently asked questions about INFINITI of Peoria
How is INFINITI of Peoria rated?
INFINITI of Peoria has a 4.5 star rating with 3,025 reviews.
When is INFINITI of Peoria open?
INFINITI of Peoria is open now. It will close at 8:00 p.m.