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INFINITI of Peoria
- Car Dealers
- Peoria, AZ
About this business
Location details
9167 W. Bell Road, Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Josh is my favorite service writer. Honest, helpful, and no pressure. One concern. Air filters were replaced, but air boxes not cleaned out. Did myself and will let them know.
I can highly recommend Josh as a service consultant. Always clear, never shady, tries to help make the highest priority decisions. Never pressured. Thank you
At Infiniti of Peoria Service date July 21st 2026 If I could give this 0 stars I would. I was lied to by the service rep Taylor and the technician that worked on my car. Let me break this down. I made an appointment for a standard oil, change tire rotation, and their usual 20 point inspection. I was told it would be an hour wait when I made my appointment. Well it took over 2 hours but that's not the issue. when I got my inspection report there were several red flags. 1- they said my cabin air filters failed inspection? Real... read more
Was not happy My car is now leaking water Could not replace my car key Bought a car without a board to cover beneath the steering wheel and they said will fix it but later advised me to look for it somewhere
Business response:
We understand how important it is for customers to feel supported after taking ownership of their vehicle. Our team strives to provide a positive experience beyond the initial purchase and assist with customer concerns whenever possible. If you'd like to discuss your experience further, please contact our General Sales Manager, Jon Parske, at JParske@vtaig.com.
They recommended a break repair that was over $ 400.00 that was not needed. They said break pads had 3 mm left and rotors needed to be turned. I declined the repair because I could do it myself. I discovered the break pads had 6+ mm left and rotors were fine. I spent over $ 200.00 on parts I didn't need to spend.
Business response:
Thank you for taking the time to provide your feedback. We strive to make service recommendations based on vehicle inspections and to help customers make informed maintenance decisions for their vehicles. We appreciate hearing different perspectives on the service experience as they help us continue refining our processes and communication. If you would like to discuss your visit further, please contact Chris Rippey, our Service Manager, at crippey@vtaig.com.
Drove it in with a check engine light on. After they checked it out vehicle no longer Drove and every single light on the dash was lit up. Only good thing about visit is thatwas i wasn't charged for the visit. Had to have my car towed home. Was driving fine other than the light before visit.
Business response:
We understand how disruptive it can be when a vehicle leaves a service visit in a different condition than when it arrived. Our team is committed to careful diagnosis and proper handling of every vehicle throughout the process, and feedback like this is important for our internal review. We appreciate you taking the time to share your experience. Please contact Chris Rippey, our Service Manager, at crippey@vtaig.com so we can review the situation with you directly.
Frequently asked questions about INFINITI of Peoria
How is INFINITI of Peoria rated?
INFINITI of Peoria has a 4.5 star rating with 3,061 reviews.
When is INFINITI of Peoria open?
INFINITI of Peoria is closed now. It will open at 10:00 a.m.