This profile has been claimed by the business owner or representative.
INFINITI on Camelback
- Car Dealers
- Phoenix, AZ
About this business
Location details
1250 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Very "easy" lease experience. Polite sales rep. Did not have to go back and forth to get a reasonable price. Very accomodating. Good, but not pushy follow-up. All people in office, sales and finance very friendly. Final deal as quoted originally promised.
Business response:
Thank you for your review, and welcome once again to the IoC family!
Service department wasn’t able to troubleshoot issue with the used Toyota Corolla they sold my daughter. She had to review the manual and video the example so the Infiniti service tech could see it themselves. Only owned it 2-3 weeks and it’s been sitting at Infiniti almost half of the time. I’m now being told it may have to go to Toyota because Infiniti is unable to fix the issue. Asked for a rental and they can’t guarantee one. Yet we paid extra for an extended warranty. Purchased two Infinitis from this dealer which will ... read more
Business response:
It's regrettable to hear about the ongoing challenges you've experienced with your daughter's vehicle. We understand your frustration. The situation you've described doesn't reflect the experience we want for our customers. We'd like the opportunity to discuss this situation directly with you. Please contact Nick Wade, our Service Manager, at 480-428-4623 so we can work toward a resolution.
Negotiated defined amount to finish the business. Got negative, thanked for the time and left. Been turned back at the entrance with the handshake and words: “manager agreed, let’s get the deal”. Deal was the defined amount for ALL. Stressing this out for ALL!!! That’s the reason of coming back to finalize the deal. Part of the deal was the downpayment 1000$ from negotiated price (my negotiated price minus 1000$ so the final price HAS TO BE less for 1000$ after downpayment). Client should thoroughly read documents. That’s my... read more
Business response:
Mr Kretov. I can appreciate your frustration. Please contact our sales management staff for the multiple documents provided to you disclosing all aspects of your transaction that were disclosed and explained. 602-776-9802
Don't buy from this dealership. They will tell you anything to make the sale. I was already approved before I came to the dealership to buy a 2020 QX80 but Antonio said he could get me a better rate. So he ran my credit with about 10 other banks which lowered my score. Instead of the 8 percent he promised he got me at a 9.05 percent I was approved for 9.5 percent with my bank. He said if I set up a bank account and do automatic payment they would take off 1 percent, I ask the bank this they didn't know what I was talking abo... read more
Business response:
Cooper, we understand your concerns and take them seriously. It's important to us that every customer has a positive experience, and we appreciate you sharing your thoughts. We would be happy to review the details of your purchase, including your warranty package and any remaining questions you may have regarding your vehicle. If you'd like to discuss your experience further, please reach out to Weston Parker at 602-776-9802, and we’ll be glad to assist you.
The day before I purchased the 2024 QX50 Sport , the provided a 24 hours test one, saying it was exactly the same. I liked the test, next day I signed the lease, and found out missing things that the test one had. I was livid, the sales and managers are deceiving. Then today I found out I am missing a tool. I told the sales person many times I wanted a AWD QX50 with towing capability. This dealer has a bad reputation among their Infinity dealership peers. I went to the Scottsdale Infiniti go to purchase the other stuff I nee... read more
Business response:
It sounds like there were several aspects of your lease process that didn’t align with your expectations, and we take that seriously. We understand how frustrating it can be when the features you wanted, like AWD and towing capability, aren't what you expected after signing the lease, especially after a test drive. We also acknowledge your concern about the missing tool and the experience you had when seeking additional items elsewhere. We want to make things right. We encourage you to reach out to Weston Parker at 602-776-9... read more
This dealership reached out to me via Facebook to purchase my truck I had listed on marketplace. I knew I could get more money selling to a private party but was convinced to sell to them because I was told it would be a much easier process. Almost a month later and I still don't have a check from them. I was finally told I could come in today to get a check but left empty handed. After I drove several hours to the dealership to get the check, they said they didn't have the title yet from my lending bank and will not release... read more
Business response:
Mathew, thank you for speaking with our General Manager yesterday regarding your check. As we shared, we have been waiting on the arrival of your title from your lender before we could cut you the check. We did receive it yesterday and immediately cut the check so it’s available for pick up at our dealership. Should you have any questions, please contact our GM Weston Parker at 602-776-9802.
Lon Williams and his GM Weston Parker negotiate in bad faith. After agreeing to sell me a used BMW and taking my down payment, they sat on my paperwork and failed to follow up for 4 days. When I called my sales associate and asked to speak with a manager, looking for a reason for the failure to follow up in a timely manner, Lon texted me back saying that they were going to issue me a refund and back out of the deal. No explanation was given, not even the courtesy of a phone call. I requested a call back, but none came until ... read more
Business response:
We’d like the opportunity to assist you with your concerns but unfortunately we cannot identify a customer in our system matching this screenname to reach out directly. Please contact our General Manager Weston Parker at 602-776-9802 at your earliest convenience to discuss this further.
Not sure where to begin with this one. Bought a Pre-Owned vehicle from this dealership November 2023. Will go through the issues in order: 1. Left the lot, only to find out there wasn't even enough gas in the tank to get me home. 2. 2 Days later the Wiper Fluid Warning went off, after using them for the first time. I opened the hood and there was all kinds of foam and debris in it - making me wonder if it's been opened by the dealership since they took the vehicle in. 3. Made me wonder about this 120 point inspection they cl... read more
Business response:
We’d like the opportunity to speak with you regarding your concerns about your recent purchase. Unfortunately, we cannot identify you by screen name to reach out directly. Please reach out to Weston Parker at 602-776-9802 at your earliest convenience to discuss this further.
I purchased a vehicle from this dealership on Black Friday (2023). During the test drive, I pointed out that the vehicle needed an alignment and on the highway the wheels shook, so they said they would perform an alignment and also balance the tires, that it was not a problem, they would take care of it. I scheduled a service appointment for the next week and purchased the vehicle. When I got to the service department a couple of days later, they did not have me scheduled, but worked me in. I was thankful for that, but it ca... read more
Business response:
Das, we’re disappointed to hear there was miscommunication with our team regarding this issue. We’d like the opportunity to speak with you about this situation. Please reach out to Nick Wade, Service Manager, at 602-264-2332 at your earliest convenience.
Frequently asked questions about INFINITI on Camelback
How is INFINITI on Camelback rated?
INFINITI on Camelback has a 4.4 star rating with 3,239 reviews.
When is INFINITI on Camelback open?
INFINITI on Camelback is closed now. It will open at 7:00 a.m.