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INFINITI on Camelback
- Car Dealers
- Phoenix, AZ
About this business
Location details
1250 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Signed up for G37 39months lease. I went to BMW, Audi and Infiniti dealership but had best experience at Infiniti. Brent was nice and polite through out the negotiation and I was able to get the car i wanted at the right price. I had to wait quite a while to close the deal with Finance manager but overall experience was good enough. Great dealership.
Business response:
Thank you for your review! We strive to provide our customers with a great experience, and we are so glad to hear that you had one. Welcome to the IoC family!
My experience with Brent, Richard, BJ and the whole crew was excellent. They treated me with respect, never pushed for a second and were very reasonable in negotiations. I compared their deal with other dealerships in town and each told me they couldn't match, let alone beat the deal Brent worked out for me. I recommend these guys 100% and you can rest assured you'll be treated well.
Business response:
Thank you so much for your review! We love making all our customers happy. :)
I enjoyed working with Infiniti on Camelback. Casey Bruce was my salesman and he was knowledgeable and friendly. He stayed in constant contact with me and I felt that he was genuinely interested in helping me find a car. I have recommended this dealership to a few friends and I will check with them first on my next car purchase.
Business response:
Thank you for your review of IoC! We're happy to hear you will recommend us-- referrals are the best compliment of our dealership's quality service, and we appreciate it!
My experience did not start out well, no fault of Brent. Brent and the Manager went out of their way to make it right, worked very hard to find the car I was looking for and to get it to Phoenix when I needed it, my lease was running out on my BMW. I would definetly recommend the dealership.
Business response:
Thank you for your review! We know that every experience is not perfect every time, but we're glad to know that we made it right. Thanks again and welcome to the IoC family!
Very "easy" lease experience. Polite sales rep. Did not have to go back and forth to get a reasonable price. Very accomodating. Good, but not pushy follow-up. All people in office, sales and finance very friendly. Final deal as quoted originally promised.
Business response:
Thank you for your review, and welcome once again to the IoC family!
After three service visits and 100-mile round trips for a bumper issue on my 2023 Infiniti QX60 (under 30k miles), the dealership failed to repair the vehicle. The service manager declined to fix it and redirected me to Infiniti Consumer Affairs. No consideration was given for repeated long-distance visits. I also overheard incentives being offered to other customers in exchange for positive reviews, which raises concerns about the authenticity of dealership ratings.
Service department wasn’t able to troubleshoot issue with the used Toyota Corolla they sold my daughter. She had to review the manual and video the example so the Infiniti service tech could see it themselves. Only owned it 2-3 weeks and it’s been sitting at Infiniti almost half of the time. I’m now being told it may have to go to Toyota because Infiniti is unable to fix the issue. Asked for a rental and they can’t guarantee one. Yet we paid extra for an extended warranty. Purchased two Infinitis from this dealer which will ... read more
Business response:
It's regrettable to hear about the ongoing challenges you've experienced with your daughter's vehicle. We understand your frustration. The situation you've described doesn't reflect the experience we want for our customers. We'd like the opportunity to discuss this situation directly with you. Please contact Nick Wade, our Service Manager, at 480-428-4623 so we can work toward a resolution.
Negotiated defined amount to finish the business. Got negative, thanked for the time and left. Been turned back at the entrance with the handshake and words: “manager agreed, let’s get the deal”. Deal was the defined amount for ALL. Stressing this out for ALL!!! That’s the reason of coming back to finalize the deal. Part of the deal was the downpayment 1000$ from negotiated price (my negotiated price minus 1000$ so the final price HAS TO BE less for 1000$ after downpayment). Client should thoroughly read documents. That’s my... read more
Business response:
Mr Kretov. I can appreciate your frustration. Please contact our sales management staff for the multiple documents provided to you disclosing all aspects of your transaction that were disclosed and explained. 602-776-9802
Don't buy from this dealership. They will tell you anything to make the sale. I was already approved before I came to the dealership to buy a 2020 QX80 but Antonio said he could get me a better rate. So he ran my credit with about 10 other banks which lowered my score. Instead of the 8 percent he promised he got me at a 9.05 percent I was approved for 9.5 percent with my bank. He said if I set up a bank account and do automatic payment they would take off 1 percent, I ask the bank this they didn't know what I was talking abo... read more
Business response:
Cooper, we understand your concerns and take them seriously. It's important to us that every customer has a positive experience, and we appreciate you sharing your thoughts. We would be happy to review the details of your purchase, including your warranty package and any remaining questions you may have regarding your vehicle. If you'd like to discuss your experience further, please reach out to Weston Parker at 602-776-9802, and we’ll be glad to assist you.
Frequently asked questions about INFINITI on Camelback
How is INFINITI on Camelback rated?
INFINITI on Camelback has a 4.4 star rating with 3,357 reviews.
When is INFINITI on Camelback open?
INFINITI on Camelback is open now. It will close at 8:00 p.m.