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INFINITI on Camelback
- Car Dealers
- Phoenix, AZ
About this business
Location details
1250 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Poor experience, rude General Manager Poor experience with Luis Becerra at this dealership on may 27, 2019. Rude and dismissive once he knew I was not making a decision that same day. Did a poor job of explaining all of the ridiculous fees, ridiculously high interest rate, and providing an over inflated vehicle cost. Insulting and appeared to be because I was a female.
Made an appointment for a car to find out it was sold. I live quite far away from the dealership. Made an appointment to look at the car at the dealership. The car was sold that morning. The dealership made no effort to update me. I had already driven 2 hours to the dealership only to find out the car I was looking for wasn't there. The salesman that I worked with was Ram Ramnandan. I would not recommend this dealership to anyone. Awful customer service.
Horrible experience with their sales department Horrible experience. I was pressured by the salesman from literally the minute I walked in (because, as he repeated numerous times, he had to follow "procedure"), and then I briefly dealt with the sales manager who not only low-balled me, according to both KBB and NADA, not me, on my trade offer. Then went so far as to tell me the value of my trade is contingent on how quickly I wanted to do business and that if I walked out the door he'd knock several thousand dollars off his ... read more
Eh Experience I was helped Jacob who is very organized and knowledgable and made the whole process a lot easier than other places. Really great cars....***edit*** be cautious of what they say they're giving, it's not so much giving, as it is upselling at a price not fully disclosed.
Business response:
Thank you so much for your positive comments about Crest, and congratulations on your new car! We're glad to hear we delivered such a great experience.
Purchase of QX50 From the moment we entered the dealership we were treated with great courtesy. Employees were very knowledgeable and helpful. James and Lon are both patient and not condescending re all of the electronics on the car. Superb service.
Business response:
We always love hearing back from happy customers, and we couldn’t be more pleased to know that you had a great experience with us. Thank you!
QX60 For the Triplets Good exp once we got to the end. Too many calls from sales Mgmt. Receiving 3 or more calls in the same day as my visit is over the top. Almost lost deal over it. Jacob did great. Finance needs to update printer. Took over 45 min to get it to print and was still wrong and had to be redone several days later.
Business response:
Thank you for the review and your feedback. We value your business and hope to make these improvements soon. we are happy to hear that we were able to find the perfect car for you. We wish you many happy miles in your new INFINITI!
Purchased a new car with Camelback Infiniti My purchase experience was ok . Chris seemed like he was a new carsales man and is very green. I felt like my purchase was a little rushed due to being a little late a night and wasn't really given a lot of options to look at the different types of SUV's they had in stock with the options that I was looking for, they advertised the QX60 will all the belts and whistles online, but when we asked about it they advised that they no longer had it in stock, the next day I looked to see i... read more
Horrible Experience Imagine buying or leasing your first brand new “dream car” at 24 years old. Then imagine, within the first six months of ownership, being told that you need to replace the entire engine at a cost to you of over $11,000.00! Oh, and by the way, that it’s not covered under the manufacturer’s warranty and the dealership where you leased the car accepts no responsibility. As implausible and deplorable as this seems, it is absolutely true of both Infiniti Corporation and Infiniti on Camelback in Scottsdale, AZ.... read more
Careless service technicians and untrustworthy management. For being a new owner of an infiniti and needed my first oil change, I thought the best place to take it to would be an infiniti dealership. What a horrible and worthless decision that was for this location. Did an initial walk around with the appointment setter for any concerns I had. Waited for about an hour and a half before my vehicle was finally brought out to me and then paid for oil change. Did my exit walk around and noticed some marks or scuff marks from who... read more
Frequently asked questions about INFINITI on Camelback
How is INFINITI on Camelback rated?
INFINITI on Camelback has a 4.4 star rating with 3,357 reviews.
When is INFINITI on Camelback open?
INFINITI on Camelback is open now. It will close at 8:00 p.m.