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INFINITI on Camelback
- Car Dealers
- Phoenix, AZ
About this business
Location details
1250 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Slow and Poor Quality of Used Cars I bought a used ex35 two weeks ago. Salesman produced an extra key fob as only one was in the car. Do not understand why he did not take the time to program it to car. He told me to just take it to Infinity when you get home to Ca. $140 later the key is programmed. I contacted sales manager to complain, he said send in invoice and I will send out a check. No check yet after 10 days. Oh by the way, the car hood was repainted, the clear coat is peeling off by the time we returned home from wi... read more
RUN FROM THIS DEALERSHIP MANAGER RICK IS A CRIMINAL Run from this dealership, the service manager Rick is unreasonable and refuses to take blame for a problem caused during service here, Infiniti consumer affairs is having a problem with him as well. Also when taking in for your 30k service they will attempt to sell you on a 750 service. Don't do it!! You only need a oil change. Just and update as of 04/16/2016 My car has now broken down twice due to service by this dealer. They put on the wrong coolant caps and is what caus... read more
Buyer Beware This dealership is full of tricks and schemes. They practice bait and switch advertising and do not apologize for it. Management does not care about customer service as long as they can benefit monetarily from lies. My guess is that they enticed other reviewers with some sort of perk. These 4 & 5 star reviews can't be true based on my experience with not 1, but 3 employees. If I could submit this review with zero stars, I would. This place is terrible. Don't be fooled by them!
Infiniti on Camelback does not care about customer safety Due to an Infiniti on Camelback Service Department oversight, I recently encountered a serious, tire-related safety issue and have received no apology, resolution or even interest in preventing this issue from occurring to other clients despite great lengths on my part to inform and resolve this issue through both the Camelback dealership and Infiniti Corporate. I detail the specifics of my complaint below: I am the original owner of a 2012 Infiniti M37S which was pur... read more
Stay away from this dealership My wife and I were shopping around for an brand new 2015 QX80. Coulter Infiniti about 8 miles away from my house offered us $8,000 incentive off the listed price but we didn't take it because we hear that Infiniti on Camelback is giving better deal. So we took a 21 miles trip down to Infiniti on Camelback to see we can get a better deal. Kurt Kasik the sale director offered us $8,900 incentive off the listed price but at the end when it come to final purchase contract; He took it off the list. ... read more
False Advertising Been on Yelp for 3+ yrs and this is my 1st post. I need to start posting my good experiences. I have stayed away from writing bad reviews because I don't like hurting a business but this car dealership deserves it completely. Horrible dealership! BAIT AND SWITCH!!!!!! Called about an Infinity they were advertising and asked if it was available and for the price listed. They said yes. Get there and meet with Ryan. He was very professional and nice. That was the extent of any good business. Test drove the car... read more
Terrible setvice My husband and I were in the market for a 2015 Tahoe. While out of town we looked at this dealerships website and noticed they had one. We called and spoke with Shannon, the sales manager. A price was negotiated and we put a $500 deposit down to hold the Tahoe for a few days until we were back in town. We agreed to drive down from Northern Az today with payment in hand to pick it up. On our drive down, Shannon called to tell us they had sold it!! She apologized and said her manager sold it on Sunday and she ... read more
Long waits It is important to note that our visit to lease our new car took 5 hours as we were required to wait for finance department.
This is my second purchase at Infiniti on Camelback. At first I thought this dealership was competent and professional. They had friendly smiles and seemed to be customer service friendly, that is until you have a problem. I leased a 2013 G37 in January of 2013. A few days later I got a call from Infiniti of Camelback requesting that I stop by to re-sign my contract. Apparently there was an error on the contract. I came down signed a new contract and thought everything was good to go. A couple of weeks later, I started to ge... read more
Frequently asked questions about INFINITI on Camelback
How is INFINITI on Camelback rated?
INFINITI on Camelback has a 4.4 star rating with 3,357 reviews.
When is INFINITI on Camelback open?
INFINITI on Camelback is open now. It will close at 8:00 p.m.