INFINITI on Camelback

valdeschristian 

on DealerRater

12 years ago

This is my second purchase at Infiniti on Camelback. At first I thought this dealership was competent and professional. They had friendly smiles and seemed to be customer service friendly, that is until you have a problem. I leased a 2013 G37 in January of 2013. A few days later I got a call from Infiniti of Camelback requesting that I stop by to re-sign my contract. Apparently there was an error on the contract. I came down signed a new contract and thought everything was good to go. A couple of weeks later, I started to ge... read more

mikeinariz 

on DealerRater

12 years ago

I went to this dealer to buy. I had the down payment and was going to buy on the spot. They had a Volvo XC90 I was specifically shopping for. It wasn't the highest end model, with all the options, but was serviceable for our family needs. Walked in with my family about 5:00, test drove the XC90, and wasn't sold on the car completely. The salesman asked us to come in, said they could work on the price, and convinced me to write a number down and sign it saying, if they could get to that number I would commit to buying. I told... read more

marlenereed 

on DealerRater

12 years ago

When I first bought the car, I was somewhat excited and thought that the salesperson went above and beyond. Little did I know that all this person wanted was to make sure I couldn't change my mind. I had some straight questions that I wanted answered, but instead of just saying yes or no, I got the run around and was told that my texts were too time consuming for him to deal with. I didn't know that they hired such fagile sales people that don't have the time the text a customer. Notwithstanding, if you can't trust a sales p... read more

PHXdriver 

on DealerRater

13 years ago

Had service completed on my G35 for what I thought was Had service completed on my G35 for what I thought was damaged radiator - fluid coming out of the front of my car and appearance of steam upon driving home. The dealer assumed the same without doing diagnostics and installed a new thermostat to fix the issue. Upon test driving, the tech noticed that my car was not producing cold air - the real issue was a damaged condenser which ended up costing $800 for repair. After I left the dealership, someone in the shop had left a... read more

vgibson12 

on DealerRater

13 years ago

Where do I start? My experience with Infiniti on Camelback has been so horrible that I feel that it's my duty to help anyone else who might be considering doing business with this dealership. I have had so many issues with the used E35 that I purchased 3 months ago starting with: Purchase price/Rate: I was severely overcharged for this vehicle, not only that, but the rate that Dwayne secured for me was extremely high given my 700+ credit rating (I'm learning this now that I'm trying to sell my vehicle). Dwayne also falsely a... read more

Maxima11 

on DealerRater

13 years ago

The industry wonders why people have so many negative impressions and this dealer continued the trend. Would not recommend, does not return calls when things are not as they should be and are liars to be blunt. Very disappointed with customer service and how cold they are. Would highly recommend another dealer and someone with honor who stands by their word. 

Azhikerdude 

on DealerRater

14 years ago

Want the proverbial used car sales experience, then Infiniti on Camelback is the car dealership for you. Instead of high-end service commensurate with high-end luxury brands like Lexus, what you get is amateur hour and a lot of follow-up effort on your part to make them do their job. Meet Dwayne Macek, the Finance Mgr, who sat in the sale mgr office for over an hour BS’ng and then had the audacity to present us with incomplete documents and blank forms to sign, adding an ½ hour to the process to get him to do his job correct... read more