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INFINITI on Camelback
- Car Dealers
- Phoenix, AZ
About this business
Location details
1250 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
False Advertising Been on Yelp for 3+ yrs and this is my 1st post. I need to start posting my good experiences. I have stayed away from writing bad reviews because I don't like hurting a business but this car dealership deserves it completely. Horrible dealership! BAIT AND SWITCH!!!!!! Called about an Infinity they were advertising and asked if it was available and for the price listed. They said yes. Get there and meet with Ryan. He was very professional and nice. That was the extent of any good business. Test drove the car... read more
Terrible setvice My husband and I were in the market for a 2015 Tahoe. While out of town we looked at this dealerships website and noticed they had one. We called and spoke with Shannon, the sales manager. A price was negotiated and we put a $500 deposit down to hold the Tahoe for a few days until we were back in town. We agreed to drive down from Northern Az today with payment in hand to pick it up. On our drive down, Shannon called to tell us they had sold it!! She apologized and said her manager sold it on Sunday and she ... read more
Long waits It is important to note that our visit to lease our new car took 5 hours as we were required to wait for finance department.
This is my second purchase at Infiniti on Camelback. At first I thought this dealership was competent and professional. They had friendly smiles and seemed to be customer service friendly, that is until you have a problem. I leased a 2013 G37 in January of 2013. A few days later I got a call from Infiniti of Camelback requesting that I stop by to re-sign my contract. Apparently there was an error on the contract. I came down signed a new contract and thought everything was good to go. A couple of weeks later, I started to ge... read more
I went to this dealer to buy. I had the down payment and was going to buy on the spot. They had a Volvo XC90 I was specifically shopping for. It wasn't the highest end model, with all the options, but was serviceable for our family needs. Walked in with my family about 5:00, test drove the XC90, and wasn't sold on the car completely. The salesman asked us to come in, said they could work on the price, and convinced me to write a number down and sign it saying, if they could get to that number I would commit to buying. I told... read more
When I first bought the car, I was somewhat excited and thought that the salesperson went above and beyond. Little did I know that all this person wanted was to make sure I couldn't change my mind. I had some straight questions that I wanted answered, but instead of just saying yes or no, I got the run around and was told that my texts were too time consuming for him to deal with. I didn't know that they hired such fagile sales people that don't have the time the text a customer. Notwithstanding, if you can't trust a sales p... read more
Had service completed on my G35 for what I thought was Had service completed on my G35 for what I thought was damaged radiator - fluid coming out of the front of my car and appearance of steam upon driving home. The dealer assumed the same without doing diagnostics and installed a new thermostat to fix the issue. Upon test driving, the tech noticed that my car was not producing cold air - the real issue was a damaged condenser which ended up costing $800 for repair. After I left the dealership, someone in the shop had left a... read more
Where do I start? My experience with Infiniti on Camelback has been so horrible that I feel that it's my duty to help anyone else who might be considering doing business with this dealership. I have had so many issues with the used E35 that I purchased 3 months ago starting with: Purchase price/Rate: I was severely overcharged for this vehicle, not only that, but the rate that Dwayne secured for me was extremely high given my 700+ credit rating (I'm learning this now that I'm trying to sell my vehicle). Dwayne also falsely a... read more
The industry wonders why people have so many negative impressions and this dealer continued the trend. Would not recommend, does not return calls when things are not as they should be and are liars to be blunt. Very disappointed with customer service and how cold they are. Would highly recommend another dealer and someone with honor who stands by their word.
Frequently asked questions about INFINITI on Camelback
How is INFINITI on Camelback rated?
INFINITI on Camelback has a 4.4 star rating with 3,239 reviews.
When is INFINITI on Camelback open?
INFINITI on Camelback is open now. It will close at 8:00 p.m.