This profile has been claimed by the business owner or representative.
INFINITI on Camelback
- Car Dealers
- Phoenix, AZ
About this business
Location details
1250 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
We purchased a 2011 Jeep Grand Cherokee from this dealership on 9/30/23. It broke down the next day and had to be towed to a Jeep dealership for repairs. I expected better from Camelback Infiniti. I would not recommend purchasing a car from them. I was assured the vehicle had gone through a strenuous inspection the morning we purchased it. We should have seen the red flag, when the car was not there to test drive at the scheduled time. I am wondering how their service department missed the large hole in the radiator hose. Th... read more
Business response:
Maureen, we’re disappointed to hear this feedback regarding your vehicle. Please reach out to Weston Parker at 602-776-9802 at your earliest convenience to discuss your vehicle situation as well as financial questions further.
These people told me my lender charged a $3000 fee to take my loan and they rolled it over into the cost of my car. I called my lender and they made it very clear that they don’t charge loan or origination fees. This isn’t my only issue with them so I’m filing a complaint with the Atty General and every other entity that they’re connected with. I’m not playing these games. Make sure you read those contracts because they have some unsavory practices.
Business response:
Miki, any additional warranties are optional and disclosed at the signing of the financial contract. We would be happy to go over your contract in detail as well as answer any additional questions. Please reach out to Weston Parker at 602-776-9802 at your earliest convenience.
Thx for reaching out to get an understanding of my vehicle purchase and customer service. I work with the state of Arizona and transport children to therapy at times we wanted to pick up another vehicle that would be safe and reliable. Prior to purchasing the vehicle we trusted the sales person to be honest. I asked about various mechanical parts and the overall condition along with inquiring about oil leaks. We were told everything is good. I purchased the vehicle May 24th through my credit union and have not had the opport... read more
Business response:
With the amount of details associated with this situation, we’d like to directly speak with you in order to find some resolve. Please reach out to Weston Parker at 602-776-9802 at your earliest convenience to discuss this further.
I have never in my life had such a bad experience with a dealership. They were rude and smug and that should have been our first reason not to purchase from this dealership. However my son loved this car and I didn't want him to be disappointed as we drove from New Mexico to buy this car on 4/2/23. within 3 days of buying this used 2015 Chrysler 200 it began to leak coolant everywhere. We called the dealership and notified them of what was going on. They told us to take it to a local dealership and have them look at it. The ... read more
Business response:
We’re concerned to hear this as our vehicles undergo thorough safety inspections prior to sale. Unfortunately we cannot identify you by screen name to research the situation and reach out directly, therefore, please reach out to Weston Parker at 602-776-9802 at your earliest convenience to discuss this further.
You don't follow up with your customers like you promised them just to call my insurance company it took almost two weeks.
Business response:
We strive to provide our customers with a 5-star experience so we are disappointed to hear this. We would like to speak with you directly to address your concerns but we are unable to identify you by this screenname. Please reach out to our Executive Manager, Brian Holle, at 602-776-9802 at your earliest convenience.
Poor online service would not give quote through email. Wanting me to come in to negotiate price
Business response:
Thank you for the feedback. It is difficult to negotiate a price through a rep online, the next best solution is our ePrice button along with the checkout process to which you can see the full breakdown of the price/fees/add-ons etc. If you wish to understand, please reach out to Brian Holle at 602-776-9802 at your earliest convenience.
Did not resolve the problemWe informed the service agent Did not resolve the problem We informed the service agent about it and unbelievably he said the could not take the car back to fix the problem until 4 days later
Bad Faith They're just looking to nickle and dime you and even after coming to an agreement, they still played games and sold the car to someone else for an few extra bucks. I'll be sure to let everyone know that Inifinti of Camelback is that exact dealership that you hear horror stories about - the tricks, games, and BS - and that they should be avoided at all costs.
Business response:
Kay, You came into the dealership on 2 occasions (5/25 and 5/28) to look at the Qx50 and declined to purchase or even move from your number of $1500 under vehicle cost. I was the manger personally involved in the deal and you stated if we could not come down to your price you would purchase your parents Escalade. At that time we informed you that others would be looking at the vehicle and it may not be available should you change your mind. I told my sales guy on the night of the 29th he had until 11am to bring you back as w... read more
I'm livid. I took my car for simple maintenance, 2 recalls and a battery was installed, so they forgot to plug my fans in and it ran hot and my radiator cracked and blew a head on my engine, so i towed it back up there now everyone wants to give me the call back run around and no calls returned. What should i do anyone. I have no vehicle and i was sleeping in my car due to COVID19.
Frequently asked questions about INFINITI on Camelback
How is INFINITI on Camelback rated?
INFINITI on Camelback has a 4.4 star rating with 3,239 reviews.
When is INFINITI on Camelback open?
INFINITI on Camelback is closed now. It will open at 7:00 a.m.