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INFINITI on Camelback
- Car Dealers
- Phoenix, AZ
About this business
Location details
1250 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The day before I purchased the 2024 QX50 Sport , the provided a 24 hours test one, saying it was exactly the same. I liked the test, next day I signed the lease, and found out missing things that the test one had. I was livid, the sales and managers are deceiving. Then today I found out I am missing a tool. I told the sales person many times I wanted a AWD QX50 with towing capability. This dealer has a bad reputation among their Infinity dealership peers. I went to the Scottsdale Infiniti go to purchase the other stuff I nee... read more
Business response:
It sounds like there were several aspects of your lease process that didn’t align with your expectations, and we take that seriously. We understand how frustrating it can be when the features you wanted, like AWD and towing capability, aren't what you expected after signing the lease, especially after a test drive. We also acknowledge your concern about the missing tool and the experience you had when seeking additional items elsewhere. We want to make things right. We encourage you to reach out to Weston Parker at 602-776-9... read more
This dealership reached out to me via Facebook to purchase my truck I had listed on marketplace. I knew I could get more money selling to a private party but was convinced to sell to them because I was told it would be a much easier process. Almost a month later and I still don't have a check from them. I was finally told I could come in today to get a check but left empty handed. After I drove several hours to the dealership to get the check, they said they didn't have the title yet from my lending bank and will not release... read more
Business response:
Mathew, thank you for speaking with our General Manager yesterday regarding your check. As we shared, we have been waiting on the arrival of your title from your lender before we could cut you the check. We did receive it yesterday and immediately cut the check so it’s available for pick up at our dealership. Should you have any questions, please contact our GM Weston Parker at 602-776-9802.
Lon Williams and his GM Weston Parker negotiate in bad faith. After agreeing to sell me a used BMW and taking my down payment, they sat on my paperwork and failed to follow up for 4 days. When I called my sales associate and asked to speak with a manager, looking for a reason for the failure to follow up in a timely manner, Lon texted me back saying that they were going to issue me a refund and back out of the deal. No explanation was given, not even the courtesy of a phone call. I requested a call back, but none came until ... read more
Business response:
We’d like the opportunity to assist you with your concerns but unfortunately we cannot identify a customer in our system matching this screenname to reach out directly. Please contact our General Manager Weston Parker at 602-776-9802 at your earliest convenience to discuss this further.
Not sure where to begin with this one. Bought a Pre-Owned vehicle from this dealership November 2023. Will go through the issues in order: 1. Left the lot, only to find out there wasn't even enough gas in the tank to get me home. 2. 2 Days later the Wiper Fluid Warning went off, after using them for the first time. I opened the hood and there was all kinds of foam and debris in it - making me wonder if it's been opened by the dealership since they took the vehicle in. 3. Made me wonder about this 120 point inspection they cl... read more
Business response:
We’d like the opportunity to speak with you regarding your concerns about your recent purchase. Unfortunately, we cannot identify you by screen name to reach out directly. Please reach out to Weston Parker at 602-776-9802 at your earliest convenience to discuss this further.
I purchased a vehicle from this dealership on Black Friday (2023). During the test drive, I pointed out that the vehicle needed an alignment and on the highway the wheels shook, so they said they would perform an alignment and also balance the tires, that it was not a problem, they would take care of it. I scheduled a service appointment for the next week and purchased the vehicle. When I got to the service department a couple of days later, they did not have me scheduled, but worked me in. I was thankful for that, but it ca... read more
Business response:
Das, we’re disappointed to hear there was miscommunication with our team regarding this issue. We’d like the opportunity to speak with you about this situation. Please reach out to Nick Wade, Service Manager, at 602-264-2332 at your earliest convenience.
We purchased a 2011 Jeep Grand Cherokee from this dealership on 9/30/23. It broke down the next day and had to be towed to a Jeep dealership for repairs. I expected better from Camelback Infiniti. I would not recommend purchasing a car from them. I was assured the vehicle had gone through a strenuous inspection the morning we purchased it. We should have seen the red flag, when the car was not there to test drive at the scheduled time. I am wondering how their service department missed the large hole in the radiator hose. Th... read more
Business response:
Maureen, we’re disappointed to hear this feedback regarding your vehicle. Please reach out to Weston Parker at 602-776-9802 at your earliest convenience to discuss your vehicle situation as well as financial questions further.
These people told me my lender charged a $3000 fee to take my loan and they rolled it over into the cost of my car. I called my lender and they made it very clear that they don’t charge loan or origination fees. This isn’t my only issue with them so I’m filing a complaint with the Atty General and every other entity that they’re connected with. I’m not playing these games. Make sure you read those contracts because they have some unsavory practices.
Business response:
Miki, any additional warranties are optional and disclosed at the signing of the financial contract. We would be happy to go over your contract in detail as well as answer any additional questions. Please reach out to Weston Parker at 602-776-9802 at your earliest convenience.
Thx for reaching out to get an understanding of my vehicle purchase and customer service. I work with the state of Arizona and transport children to therapy at times we wanted to pick up another vehicle that would be safe and reliable. Prior to purchasing the vehicle we trusted the sales person to be honest. I asked about various mechanical parts and the overall condition along with inquiring about oil leaks. We were told everything is good. I purchased the vehicle May 24th through my credit union and have not had the opport... read more
Business response:
With the amount of details associated with this situation, we’d like to directly speak with you in order to find some resolve. Please reach out to Weston Parker at 602-776-9802 at your earliest convenience to discuss this further.
I have never in my life had such a bad experience with a dealership. They were rude and smug and that should have been our first reason not to purchase from this dealership. However my son loved this car and I didn't want him to be disappointed as we drove from New Mexico to buy this car on 4/2/23. within 3 days of buying this used 2015 Chrysler 200 it began to leak coolant everywhere. We called the dealership and notified them of what was going on. They told us to take it to a local dealership and have them look at it. The ... read more
Business response:
We’re concerned to hear this as our vehicles undergo thorough safety inspections prior to sale. Unfortunately we cannot identify you by screen name to research the situation and reach out directly, therefore, please reach out to Weston Parker at 602-776-9802 at your earliest convenience to discuss this further.
Frequently asked questions about INFINITI on Camelback
How is INFINITI on Camelback rated?
INFINITI on Camelback has a 4.4 star rating with 3,357 reviews.
When is INFINITI on Camelback open?
INFINITI on Camelback is open now. It will close at 8:00 p.m.