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INFINITI on Camelback
- Car Dealers
- Phoenix, AZ
About this business
Location details
1250 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
You don't follow up with your customers like you promised them just to call my insurance company it took almost two weeks.
Business response:
We strive to provide our customers with a 5-star experience so we are disappointed to hear this. We would like to speak with you directly to address your concerns but we are unable to identify you by this screenname. Please reach out to our Executive Manager, Brian Holle, at 602-776-9802 at your earliest convenience.
Poor online service would not give quote through email. Wanting me to come in to negotiate price
Business response:
Thank you for the feedback. It is difficult to negotiate a price through a rep online, the next best solution is our ePrice button along with the checkout process to which you can see the full breakdown of the price/fees/add-ons etc. If you wish to understand, please reach out to Brian Holle at 602-776-9802 at your earliest convenience.
Did not resolve the problemWe informed the service agent Did not resolve the problem We informed the service agent about it and unbelievably he said the could not take the car back to fix the problem until 4 days later
Bad Faith They're just looking to nickle and dime you and even after coming to an agreement, they still played games and sold the car to someone else for an few extra bucks. I'll be sure to let everyone know that Inifinti of Camelback is that exact dealership that you hear horror stories about - the tricks, games, and BS - and that they should be avoided at all costs.
Business response:
Kay, You came into the dealership on 2 occasions (5/25 and 5/28) to look at the Qx50 and declined to purchase or even move from your number of $1500 under vehicle cost. I was the manger personally involved in the deal and you stated if we could not come down to your price you would purchase your parents Escalade. At that time we informed you that others would be looking at the vehicle and it may not be available should you change your mind. I told my sales guy on the night of the 29th he had until 11am to bring you back as w... read more
I'm livid. I took my car for simple maintenance, 2 recalls and a battery was installed, so they forgot to plug my fans in and it ran hot and my radiator cracked and blew a head on my engine, so i towed it back up there now everyone wants to give me the call back run around and no calls returned. What should i do anyone. I have no vehicle and i was sleeping in my car due to COVID19.
He is unprofessional asked me to leave his office so disrespectful I was professional all I wanted is for them to honor my part warranty
Bad customer service I paid for my O2 sensor and when it when out before my warranty expired they didn't want to fix it
The worst manager I have dealt with shame on you Infiniti never doing business with you Worst place to service your car Worst customer service
I submitted a request through cars.com to see if a particular vehicle was still available. Aaron promptly called me to let me know that it was and I set an appointment to test drive the car. During the call I asked Aaron if the car had a lot of dings/dents and he told me that “an old man who never drove the car just traded it in”. After the phone call I viewed the Carfax on the dealerships website and found it was previously a rental. I quickly cancelled my appointment and emailed Aaron to let him know I didn’t appreciate th... read more
Business response:
Jacob, we are sorry to hear about this miscommunication. We want to offer excellent customer service. According to our records, you have spoken with Luis Becerra, our General Manager, and have been placed on the do not call list. If you would like to discuss further, reach out to Luis Becerra at 602-680-2874 at your earliest convenience.
Frequently asked questions about INFINITI on Camelback
How is INFINITI on Camelback rated?
INFINITI on Camelback has a 4.4 star rating with 3,357 reviews.
When is INFINITI on Camelback open?
INFINITI on Camelback is open now. It will close at 8:00 p.m.