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Inframark
Location details
33524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Inframark is the worst HOA company I have ever dealt with. I am selling my house and waiting on Inframark to send over paperwork to the buyers title company so we can close tomorrow. I had to pay $350 so the HOA would send paperwork (that I am able to find on their website) but you are forced to pay the money because the information cannot come directly from the seller. I just learned that now I have to pay an additional $175 to expedite the paperwork because my closing was less than the required 10 days it takes to send ove... read more
Business response:
Dear Ms. ****** Thank you for your post and for sharing this with us. Please accept our apology for your frustration. Transaction requests are made by the real estate agents and/or the title companies. If the information available on the public site is not accepted by the buyer’s title company, that is on that title company, not Inframark. We only provide the information requested for a transaction and each transaction is different. If the title company requires a certified and guaranteed quote, or a resale certificate, then... read more
Inframark are incompetent! They lack expertise in almost every area of facilities management and when it comes to their fiduciary responsibility - its anyone's guess. Personally they have removed my ability to post on our community website because they would rather operate under cover of darkness than be exposed for their lack of accountability for the responsibility entrusted to them. How can a business with a 100% 1 star BBB rating stay in business? No canned response needed Inframark - thank you for removing my joy of hom... read more
Business response:
Thank you for your feedback. We make every effort to assist customers with their needs timely and efficiently. I attempted to locate an account under your name and couldn't find one. I'd like to help. Please feel free to email me at shelia.calicut@inframark.com or call me directly at 281.902.0955. Regards, Shelia Calicut
Yes, yesterday I was told if I wanted same-day service, I must pay 175.00 before 2 pm. I paid Inframark $175.OO before 2 pm. As of 11:35, 7/27/ 23, I don't have any water. *** ******* ** *** ********* *** ***** ****** ***if you disagree with them, they jack you around. With all of the complaints, I see why there are so many and you can bet for every complaint, there are 20 or so people who take the abuse and do nothing; it is now 11:46, and I don't have any water! This is a complaint, not a review.
Business response:
Good afternoon Mr. *******, Thank you for your feedback. We make every effort to provide different options to establish new service for our customers. I was trying to locate your application in our database, but do not see an address or your name listed. Did you visit our office or complete a new service application online? Thank you, Inframark Customer Service
If I could give zero stars I would. These people are very unprofessional. After 20mins on hold it phone call ended. When someone called back about 10mins later, I answered three times and they stayed quiet and hung up the phone. I called back about the letter I received in the mail of grass/weeds in my driveway and the picture they provided in the letter was zoomed in to show a small amount of green in the driveway. Attempted to talk to this punk who stated I just need to focus on my driveway and hung up the phone on my when... read more
Business response:
Dear Mr. ********, Thank you for our post regarding your experience with our office. We sincerely apologize for your frustration and would like to assist you. Please contact our Director of Community Management, Amanda *******, at amanda.*******@inframark.com for assistance. She supervises our Customer Care team and will make sure this does not happen again. We will also ask the onsite Community Manager to contact you directly regarding the deed restriction issue you have reported. Thank you for the opportunity to resolve th... read more
I am really tired of this company. I have been going back and forth with them for 8 weeks for my deposit back. They keep giving me the run around every time I call. I have waited over the 8 weeks that they say they need to process it and to the point that I want to take legal matters. I have never missed a payment or have never been late so,for them to treat a hard working person like so doesn't make sense.
Business response:
Good afternoon Mr. *****, Thank you for taking the time to submit a written review regarding your concerns about the deposit refund. Upon reviewing our database, I was unable to locate an account under your name. Can you please contact me directly at ************and I'll further investigate the delay in your deposit refund? Thank you, Inframark Customer Service
Absolutely trash of a company to deal with. Crooked slime balls. They should be investigated by the *** for their scam fees and practices.
Business response:
Thank you for your feedback. We make every effort to assist our customers in a timely, efficient manner. Upon review of your account, it appears that a delinquent letter was mailed on 2/21/23 requesting $185.12 by 5pm on 3/7/23 to avoid disconnection. Our records indicate that a door notice was placed on 2/28/23 requesting a payment of $185.12 to avoid disconnection by 5pm on 3/7/23. Unfortunately, the payment of $180.83 was received on 3/9/23 after the account was disconnected. The District offers autopay that will draft on... read more
I’m so sick of this company I could scream. First I pay my bill didn’t know I needed to call in and confirm my payment. Water disconnected next day after payment charged 175 to reconnect. Then I get a notice to pay a specific amount which I pay it and then all of a sudden here’s a new past due charge. It explains on the bill no partial payments. How do you pay your bill and then the next 7 days get another notice for nonpayment? I called to see and like always no explanation. Inframark all you do is take customers money and ... read more
Business response:
Thank you for your feedback. We make every effort to provide timely communication and payment options to our customers so that disconnection of services can be avoided. Without having the service address or account number, I'm unable to dig further into your particular situation; however, I can be reached via email at shelia.calicut@inframark.com or via phone at 281.902.0955 if you'd like to contact me and we can discuss further. We are hired by the District to adhere to their rate order. Additionally, we're required to trea... read more
Very poor billing management and double charging since it is the water supplier there is no resolution,
I genuinely feel for the staff who have to meet with customer service demands that are not always presented well or with courtesy by community members. I have also seen that the company has an incredibly high turnover rate - at least four people have switched out of the role in the last year, year and a half. However, most recently the staff in the office have begun to reply to community member questions with abrasive and rude comments "Thank you for telling me how to do my job" and have begun replying to a community members... read more
Frequently asked questions about Inframark
How is Inframark rated?
Inframark has a 3.2 star rating with 770 reviews.
When is Inframark open?
Inframark is open now. It will close at 6:00 p.m.