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Inframark
Location details
33524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are a JOKE. Violates a property owners security by taking photos of home without owner approval. I will be making a complaint with constables office. Threaten to fine homeowners because any part of their lawn is browing in the hottest June/July heat we have ever had and when residents are asked to conserve water. Threaten to fine HO because special pickup items are place out at end of driveway the day BEFORE scheduled pickup. As I stated, they are a JOKE and ALL HOA's should pull their business from them.
Business response:
Thank you so much for registering your concern regarding your HOA and its deed restriction enforcement. We apologize for the frustrations you have experienced and hope to help provide clarity. We do take pictures which are included on the letters we send to homeowners. This helps ensure we are notifying the correct homeowner. We understand the heat, drought conditions and water conservation rules have caused many homeowners lawns to turn brown and have ceased sending many letters for this reason. If you would email me direct... read more
The Inframark water company is a shame for Seven Meadow, Cinco Ranch, Katy, and Fort Bend County. It has too many absurd hidden fees and overcharges. Their billing policy is not reasonable or not transparent at all. Their monthly bill is the most expensive (at least three times more) I have ever seen in my dozens of years in many states in the United States. The government of Fort Bend County, do you care about it or not? Is there no other choice for the people at Seven Meadows? I wish I do not live here receiving their wate... read more
Business response:
Thank you for your feedback. We do apologize for any confusion surrounding your billing statement. The district in which you live will set all fees customers are charged through the district's rate order. Your district is the governing body that will set policies and guidelines for billing and collections. Please call our contact center at 281-579-4500 for a detailed explanation of your bill and the rate order. We are available Monday through Friday, 8am - 5pm. Thank you, Inframark Customer Service
This company is not worth this one star that is required to leave with this review. I have gone back and forth with this company since 2017 about the sinking trip hazard in the front of my home, that I have recently learned is the cause of seeping water and corrosion form a pipe that had a slow leak that became a larger leak over the years and was leaking and causing all kinds of havoc, unsettling and dips under the ground on the side that inframark is responsible for. The water drowned my yard on several occasions, causing ... read more
Business response:
Thank you for your feedback. We do apologize for the frustration surrounding this issue. We have forwarded this issue on to managers in charge of this type of field work. An Operations Manager will be in contact with you to access the situation and the next steps that need to be taken to resolve the issue. Inframark values you as a customer and we will work to find a solution. Thank you Inframark Customer Service
I was verbally assaulted and threatened by an employee. I went to file a compliant they did nothing but address my concerns on the exterior of my place which they did a bad job on purpose. Have been trying to reach someone to file a complaint for weeks now. Worst customer experience I have ever had.
Business response:
Thank you for your feedback. We apologize for the service you received. Please call our service center at 281-579-4500. Our staff of professional representatives are ready to listen and document the details of your complaint. This information will aide us in our investigation. We are available Monday through Friday, 8am - 5pm. Please take a moment to call us. We appreciate your business and we are ready to resolve this issue. Thank you, Inframark Customer Service
I am so mad at this company, and this is the only place I could find to leave a review. The company made it clear they didn't care about my/their issue. The credit card I used for autopay was stolen, I got a new one and updated all of my autopay accounts, including this one. Apparently my bill in January '21 did not get paid for some reason. The only reason I know that is because they MAILED me a letter a month later in February about it, but that letter was about the February bill. That letter also didn't get to me for over... read more
Business response:
Thank you for your feedback. We do apologize for the frustration you have experienced regarding your water account. We want the "Autopay" feature to be easy any time you may need to edit your personal information. A phone call to us would help to resolve this issue. Our staff can verify your account is accurate and ready for auto drafts every month. This will avoid any issues that may result if outdated information is on the account. We want your bill paying experience to be smooth and stress free. Please call our service ce... read more
Something’s fishy about this company! The first bill I got was almost $400. I am hardly home so it did not make any sense. Today, I got a letter in the mail saying my account is delinquent. I have paid every bill on time. The rep on the phone tells me I owe $6. I literally log into my online account and pay off the bill before the due date every month so I don’t know where the $6 came from. The rep can’t figure it out either but tells me to call in first thing Monday morning before the technicians go out. This is the second ... read more
Business response:
Thank you for your feedback. Please contact us again at 281-579-4500. An agent will help to explain your bill and how it was calculated. Our agent will need your billing address, account number, or the phone number associated with your account to access the details. Our customer service hours are Monday through Friday 7 am - 6 pm. We do apologize for any confusion you have incurred surround your bill and the current charges. Please contact a representative today so we can resolve the issue.
I have never in my life have had such difficulty dealing with a utility company. I started service online and have been patiently waiting for my bill. A month and a half passes so I called customer service asking what is going on with my account. Well, this is where customer service really showed their true colors. I was never sent an email or contacted in any way about a service agreement (because I was under the impression I did that online) or that they require a 225$ deposit and a 75$ application fee. So when inquiring a... read more
Business response:
Thank you for submitting your feedback. Inframark values you as a customer and we do apologize for any misunderstanding regarding your bill. We do understand, during these difficult times, that families may need assistance with utility bills. With this in mind, Inframark does offer payment plans that can help ease the burden of monthly bills. Depending on the district in which you live, these payment plans can be geared to help you budget a higher monthly bill. Please call us at 281-579-4500 and speak to a representative for... read more
This water company is a joke. I received a very high water bill TWO times now I have been told by a representative for Inframark that the meter reader did not read my meter. They also said they fired him. EVERY SINGLE MONTH I dread opening this bill wondering what mess up they have done now. Last month (April) they lost my check. My bill is normally $110ish. After they found my check she told me the amount would be $85. Then they corrected it to $65. Now this month my bill is $170. Never have I had a bill this high. So it lo... read more
Business response:
Thank you for your feedback and we apologize for any confusion surrounding your current bill. Please call us at 281-579-4500 and talk to a representative for a full explanation of the charges and fees associated on your bill. In addition, the representative can also assist with meter reads and how they associated with your monthly usage. Accuracy is our priority when it comes to the customer billing process. We strive for 100% billing accuracy at all times during the billing cycle and we want you to be confident your bill is... read more
Frequently asked questions about Inframark
How is Inframark rated?
Inframark has a 3.2 star rating with 770 reviews.
When is Inframark open?
Inframark is open now. It will close at 6:00 p.m.