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Integrity

4.7

About this business

Location details

13267 China Spring Rd., China Spring, TX, 76633, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.712,491 reviews
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Mathew Meeker's profile image
Mathew Meeker 
2 years ago

Came in for the 1st time with a sinus infection that I’ve had for a week now and explained that I have one every spring like clockwork and asked for a sinus cocktail shot and a shot of rocephin, as this always works SO WELL for me every year, instantly. I usually have to refrain from doing cartwheels on my way out of the office they work so fast and well . The nurse practitioner refused to give me a shot and instead wrote a script for a mild antibiotic and steroid and told me I should be better in a week. I even offered to p... read more

Business response:

Hi, Mathew. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Integrity Urgent Care and would love the opportunity to improve. Please get in touch with us at (817) 526-5509. 

Rickey Flippo's profile image
Rickey Flippo 
2 years ago

highway robbery have full I surance and still wanna rob me for 175+ 

Business response:

Hi, Rickey. We are sorry to hear that we didn’t meet your expectation. We have very high expectations and would love the opportunity to improve. Please get in touch with us at (903) 292-5015 or wecare@integrityuc.com! 

Deanna Kappelman's profile image
Deanna Kappelman 
2 years ago

This company advertises self pay rate as $125 for an office visit. I called twice to ensure that was the cost and made an appointment for the next day. After completing all paperwork and signing in they informed me that it would actually be $350 for the office visit. I had to return home and begin a new search for a medical provider and this caused a delay in treatment that I seriously needed (possible concussion included). If you are self paying…best get it in writing before you show up for an appointment. Ironic for a com... read more

George Madis's profile image
George Madis 
2 years ago

A heavy tractor hood fell on my hand,boss took me to Integrity "Urgent" Care. I sat in the waiting room for almost two hours, there was nobody else with a painful emergency injury, but I still waited until very last. Never saw a real doctor, just a physician's assistant. No broken bones but he said that I would be in pain for several days or more. My boss said "he's obviously in bad pain, give him something for it!" He wanted to give me a shot, which means a local anesthetic like you would get before getting stitches. It wou... read more

Business response:

Hi, George. At Integrity Urgent Care, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (903) 292-5015! 

Kassidy Leopold's profile image
Kassidy Leopold 
3 years ago

Horrible experience. You’re better off going to ER. I wouldn’t wish anyone being treated by Brandi Stewart. Unprofessional, uncaring, zero empathy, narcissistic, non ethical, and worst bedside manner 

Rachel Ball's profile image
Rachel Ball 
3 years ago

Don’t go to integrity clinic and expect to be seen. Walk- ins are not allowed like they are advertising! I called and looked here on Facebook to see if they were open and if an appointment was needed. The calling answering message said “walk-ins welcome”, as well as the Facebook business page. I took my son today and was told by the front receptionist that an appointment was needed. They could not see him for another 2 1/2 hours. We basically drove to Athens for nothing. Headed to Tyler Hospitality ER…which I suppose I sho... read more

Business response:

Hi Rachel, We're sorry to hear we did not meet your expectations. We would appreciate the opportunity to talk with you about your concerns. Please feel free to reach out to our clinic manager, Jennifer at 903-292-5015 or you can email us at wecare@integrityuc.com and we will reach out to you directly. 

Denise Summerlin Chick's profile image
Denise Summerlin Chick 
3 years ago

My daughter took my grandson in this evening. The PA was incredibly rude and continuously made comments about my 22 month old grandson. A sick child typically will not sit still to be examined. My daughter is pregnant and cried due to the unprofessional behavior of the PA. The reason they chose Integrity is due to insurance. My family will never recommend this facility to anyone! 

Business response:

Hi Denise, thanks for taking the time to leave a review. Our clinic manager would like to reach out and get more information about the visit. Can you please send us a private message with a good contact number? 

Jen Mills's profile image
Jen Mills 
3 years ago

Don’t go here! People are very rude and don’t want to listen to the actual problem. Took one thing and ran with it when that wasn’t even the issue! Took them over 5 minutes to even greet me. 

Business response:

Hi Jen, we’re so sorry that you had a negative experience at our clinic. Can you send us a private message with your phone number so that our clinic manager can reach out? 

Melody Thomas's profile image
Melody Thomas 
recommend  Recommended
4 years ago

Y'all didn't do my husband right. He was seen & treated there recently for bronchitis. He was only given a steroid shot & cough syrup but not any pills. Cost $75 with our insurance. A few days later he was worse. Called & his doctor was going to call him steroid pills in to our pharmacy. They weren't called in though. So, I called y'all the next day about it. Staff was kind of snarky and I was told his doctor was off and that the one working that day wouldn't call any in for him. Only way would be to see him again. We didn't... read more

Business response:

Hi Melody, thanks for taking the time to leave us a review. Can you send us a message with a good contact number so that our clinic manager can be in touch? 

Frequently asked questions about Integrity

How is Integrity rated?

Integrity has a 4.7 star rating with 12,491 reviews. 

When is Integrity open?

Integrity is closed now. It will open at 9:00 a.m.