Isle Casino Hotel Waterloo

3.9

Casinos
Waterloo, IA

About this business

Arts & Entertainment Casinos

Location details

777 Isle of Capri Blvd, Waterloo, IA, 50701, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

3.97,188 reviews

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Denise

9 years ago

Didn't honor hotel.com price ...no sense of urgency.. under new mgt.. lots of staff not understanding customers pay their wage and also take it away by not returning.. The onsite restaurant Lone wolf was the highlight of the whole trip. Great service and food...

Business response:

Hi Denise. Thank you for allowing us to host you at the Isle. We apologize for the confusion when checking in. We would like to ensure you that we stress the importance of customer service to all of our employees. We appreciate you taking the time to let us know about your visit and have passed your review along to the appropriate departments. It's great to hear you were able to enjoy a meal at The Lone Wolf. Thanks!

Anonymous

9 years ago

Rude The rooms were pretty nice and the buffet was delicious but the rudeness of the staff was what stuck in my mind and therefore I would never go back. They really catered to those who gambled more and did not tell us about specials that they had. We got charged for items in the mini bar that were not there to begin with. The rooms were hot walls were thin and no fan in the bathroom.

Business response:

Thank you for giving us a visit! It does not sound like your experience was up to our usual customer service standards. We stress the importance of customer service to all of our employees. We have passed your feedback along and will keep this in mind. We never like to hear about a guest having a negative experience, but we're glad you let us know. We hope you choose to visit again. Thanks!

Rory

9 years ago

If you use a debit card to pay for a deposit on the room a $50 be careful they were adding additional $50 to the deposit on your card for every day that you stay stay on top of it I wonder how many times they've done that and nobody is paid attention to their account until it's too late

Business response:

Thanks for taking the time to provide us with feedback from your visit. We will make sure to pass it along so we can look into this further. Thank you!

Anonymous

10 years ago

Strange man in my room & nothing was done about it Never will I stay there again!! When I was in my room a maintenance man walked in without ANY NOTIFICATION and scared me beyond belief. Mistakes happen and when I informed the manager of the hotel he NEVER FOLLOWED UP WITH ME until I notified their corporate office.

Business response:

We thank you for passing along your concerns. Feeling safe and at ease while staying in hotel is a key factor of the experience. We are displeased to hear that your experience was not as such. You are a valued guest to us, we want you to know this. We will absolutely take measures that an instance like this will not occur again.

10 years ago

Usually pretty good, but not this time.... The Isle is where I usually stay when I stay in Waterloo, and it's usually pretty good, but this time, it was a mix of bad and worse. I am not sure exactly what the damage was, but a water damage company was there with a fleet of vehicles, and several floors were being cleaned. This wouldn't have been much of an inconvenience, except horrible chemical smells were coming through the bathroom vents. This alone would not have been such a big deal, but once I got there, checked in and... read more

Business response:

Hi JC, we appreciate you taking the time to share your thoughts with us. We hope that you will come visit us again in the future, seeing as how we will no longer have water damage. We appreciate your patience with the situation.

Anonymous

10 years ago

Bedbugs I received 10 bedbug bites while staying at the hotel in room 501. I have never been bitten by bedbugs before but have found that I am very allergic to them. I called the hotel a couple days after I stayed just to inform them of the bedbugs in room 501. The hotel informed someone would call me back but no one called me back. I don't want anything from the hotel. I only called to inform them of the bedbugs in room 501.

Business response:

Hi there, thank you for bringing your experience to our attention. We want all of our guests to have a comfortable and enjoyable stay when visiting us. We are currently working on making all of the necessary improvements.

Anonymous

10 years ago

Restaurants on site were terrible, long waits served wrong food that had to be sent back. No buffet breakfast during the week. No longer give free newspapers.dissatisfied.